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Deluar Hosain
How do you analyze customer pain points?
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Roland Marlow
Surveys. Blatantly ask them. "what is pains or struggles have you experienced with...this problem, other solutions, etc." "what do you think would help you solve it" "have your tried this? did it work?" "have you tried other products/competitors? what was the result? what did you like or not like?"
Deluar Hosain
@rmarlow How can I run a great survey?
Avital Trifsik
Asking then in anyway possible explaining the better results they going to achieve by leaving us some feedback
Mathis Vella
Did you think about having a chat with them?
Ashley from Shadow
@mathis_vella I agree with Mathis!! Customer interviews are so important and the best source of getting feedback
Awais Rasool
What about you all? Are there any unique strategies or tools you swear by? Let's swap insights and elevate our understanding of user needs together!
Deluar Hosain
@awaisrasool I don't use any tool, if have any experience then eager to learn more about the process.
Ghost Kitty
Comment Deleted
Deluar Hosain
@sandra_addison which social media and review sites you trust most?
Denis
Ask them? Look at reviews? Check complaint tickets? Or you going for how to categorize and prioritize pain points?
Deluar Hosain
@denis_tl Awesome idea, in addition and I look at their reviews and based on some data, I try to think myself as a customer.
Sansa Grey
Review customer support tickets and inquiries. Identify common issues and challenges that customers are facing.
Raza Rasool
Develop an action plan to address and alleviate these pain points. Regularly revisit and update your strategy based on ongoing feedback.
I typically start by gathering feedback through surveys and direct customer interviews, Deluar. Then, I analyze the data to identify recurring themes that point to their challenges and needs.
AmazingSylvia
Talking to them and do the data analyze thing
Sophia Williams
I dive deep into customer feedback across various channels and look for patterns in their experiences to identify pain points. Then, I prioritize these issues based on their impact and frequency to ensure we address the most critical ones first.
Alvaro Villalba Perez
Get them on a call and ask them tirelessly
Ghost Kitty
Comment Deleted
Deluar Hosain
@sharon_owens which tools you have used for this?
Kyle Young ⛳️
- Surveys - social media comments - review sites (Capterra, G2, Get app)
Deluar Hosain
@kyle_young3 How do you run a survey?
Kyle Young ⛳️
@mdeluar7 Email survey, website surveys, and social media surveys. You can possibly run an SMS survey as well, but there are a couple rules and regulations surrounding SMS that you need to be aware of. The more personalized the message & strength of relationship = higher chance of survey completion.