Subscribe
Sign in
Start new thread
General
p/general
Share and discuss tech, products, business, startups, or product recommendations
Galia Ben David
How do you support customers?
Featured
12
•
Which platforms or technologies do you implement to support clients? (Intercom, zendesk, etc)?
Replies
Best
Alina Ihnatiuk
assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.
Samantha Becker
@antonovna That’s awesome, seems very thorough. Do you mostly rely on emails and phone calls?
Alina Ihnatiuk
@samantha_becker1 Mostly more phone calls. But e-mail is also used + phone messengers (viber, telegram)
Our app is a Twitch Extension for streamers so we're intending to use discord as that's the tool as it's commonly used in the community. Haven't decided whether we'll use a bot for tickets but we'll explore it.
Galia Ben David
I’ll go first and shameless plug, gotolstoy.com lets you create interactive, personalized video experiences for support. I’d love to know what everyone’s favorites are, and why :)
Kit Fach
Right now we use Crisp for live chat and have been loving it. We pay much less than we did when we used intercom and so far it's been amazing. We do YouTube and Loom videos for commonly asked questions to send to our customers as well.
Galia Ben David
@kit_fach awesome, loom videos for FAQs can be really helpful. Tolstoy also provides this functionality, we just launched on PH today, would love to know if you think this could also be a solve for you!
Nidhin
For whatsapp based support... Whatsresponse - a rules based autoresponder for Whatsapp www.whatsresponse.com www.producthunt.com/posts/whatsr... Support systems can be designed using a conversation builder in the tool. Mild support requirements gets resolved automatically, by following the pre designed conversation flow, leaving more time for you to support customers who needs advanced support.
ᗰᗩ᙭ ᒍ.
Joonbot and a 'Knowledge Center 🔖' https://mlnk.to
Daniil Glezer
Intercom primarily for our customers