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24sessions is the marketplace for video-chat advice and coaching. You can book over 400+ experts in 1000+ area's of expertise, from Accounting to Zendesk. Maybe @Rutgerteunissen can answer some Q's!
Happy to join in here, as we know a big part of communication is visual. We've learned that actually seeing the other person make the experience way more valuable for clients. It's a richer experience. Also, it's easier for experts to help the client if he can see body language etc. Finally, using video also allows for screensharing, filesharing, co-browsing etc. which isn't possible when using the phone.
@Rutgerteunissen Thanks for jumping in. :) @AnujAdhiya and I are wondering, though: what if the major players in this space were to add video? How would you differentiate?
@nikkielizdemere We have a more International focus and we also allow experts to do free 'get to know me' sessions. Also in the near future we will add some secret awesomeness that enables anyone to start their own version of 24sessions ;-)
@nikkielizdemere ohh and about video, Dan Martell (Clarity) stated in an interview that he doesn't believe in the benefits of 1:1 video over phone calls so I doubt they'll add it soon. They did however add 1:many video sessions.
@Rutgerteunissen Thanks for the clari-fication. 😉 I didn't know he felt that way. I was aware of their 1:many video sessions so I made assumptions about their plans for experts:callers.
@nikkielizdemere Happy to help and answer any more questions from the community!
Quick update: as of today we're also offering a white-labeled version of 24sessions to startups and enterprises wanting to launch their own expert marketplace within a specific niche. More info on http://whitelabel.24sessions.com or here in the comments!
@josephkerns Good question! You're right with LinkedIn Connect. Second we also do a manual check for everyone that applies to be listed on the site. Third, the community with reviews. The third pillar actually is the most important aspect. If people get consecutive low reviews, something is wrong.
We haven't see any bad behavior so far by the way. Also again, since it's video-chat, so you kinda instantly see if something is wrong. If the person on the other end doesn't look like his avatar for example. Our platform is extremely transparant, experts connect multiple social accounts and the product is the person.
Finally, if there ever is a bad experience, we have a 100% satisfaction guarantee. We'll compensate your pay or find another expert.
@Rutgerteunissen very interesting. just as a follow-up question, do your experts pass along additional reference materials? for example, if i'm interested in being a PM - and I talk to someone - do you find that there is a common "library" of materials that end being passed along? do you end up tracking that?
@josephkerns There isn't a common or public library but experts do write a personal written wrap-up after the session is complete. They can include files and links and the wrap-up will remain accessible only for the client and for unlimited time. A typical wrap-up includes the main points, discussed, links shared, and files created. Does that answer your question?
@Rutgerteunissen yup, i was just curious to see if you had done any analysis on commonly shared items by question type / expertise sought..might be a good genesis for a library of content.
Not a lot of words needed, great product + even greater team. I had the pleasure of meeting Rutger and his team a few times in the past, distinctive passion for the company and their mission to make sure human advice stays the better option vs. automated bots.
@dashdennis This is awesome! Could you please post this on our new PH listing? https://www.producthunt.com/post... This would be realllyyy great
I love to use 24sessions to record my podcasts at http://findfocus.net. Works like a charm and is super comfortable for my guests... (And they have a really awesome customer support. They even recovered one interview that I thought was lost...)
Pros:Simple Scheduling and Video Recording from your browser
Cons:No recurring meetins yet
I've been using the system about 5 months, it's been good with any issues dealt with by a responsive team. I have booking forms attached to the site forms so people can book in for a Ruler Analytics demo directly from the form completion.
I generally use it for screen share and audio, but I've also used the video option when my WiFi is stable enough.
Pros:Combines the benefits of several systems, responsive team
Cons:Occasional niggles, but the team respond to them quickly. Takes 30 seconds to connect sometimes.
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