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Aircall for HubSpot — Document and organize every phone call instantly in HubSpot
The Aircall-HubSpot integration gives you easy access to crucial information and context before jumping on a call with a lead, prospect, or client.
Automatically log call recordings, duration, comments, and call outcomes at the end of every conversation.
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Hey Bryan, I'd love to help you get to the bottom of this. Your microphone will continue to be on so long as the app is open, but no audio will be recorded unless you're actively on a call. We always have security top-of-mind! Let me know if this helps.
Hi @bryanbittner, Hi @sp_bauer
I'm Johann, software engineer at Aircall and I come to bring you more details about the microphone volume checker widget.
In a few words:
We actually don't listen to your mic when you're not in call, we're just asking to your browser/system for the volume level.
I think this is all about UX because it's right that you shouldn't think the app's listening to the mic every time. By having a look on the widget, I can totally understand why you have this feeling and I maybe could have felt the same if I didn't know how it works.
Let me go on with some more details:
First, and very important thing, as an answer to Stephen's "You shouldn't have to keep the mic on until the conversation happens.": we don't have enough permission to turn your mic on or off. Your operating system can do that, apps like Aircall technically can't.
This is due to the way browser and mobile authorizations works.
In facts, we're constantly asking to the browser/system: hey, please give me a list of measured volume levels from which I can compute the volume average level. As they're cool guys, they actually gives us this info which allows us to determines up to which point we fill the widget with the blue background.
In conclusion: we don't manipulate any voice or audio data coming from your mic but just data (numbers to be precise) that your browser & system gives us about the audio volume coming from your mic.
There's no privacy issue at our level in the way this widget works, so, I don't think we'll change the way we measure sound intensity. However, as we're concerned about the fact some people may misunderstand the way it works, I think we'll have some internal discussions about how to make the UX more clear.
If you have any questions about this or any other subject, please let me know by answering to this comment or contact us at privacy [at] aircall.io.
Kind regards,
Johann.
Thank you @crabfisher for hunting us, it was a pleasure working together on the integration!
We are thrilled to share our new and improved HubSpot integration with you! Aircall is the easiest way for you to set up your phone system and integrate your calls with your favorite business tools.
The new version of the integration allows you not only to log your calls, but also provides an in-app link redirecting you to the right contact information before jumping on a call.
If there is no match between the number calling you and the database of contacts in your HubSpot CRM, the choice of creating a new contact is in your hands.
In addition, you will have access to enhanced dashboard analytics through automatic logging of the call outcome and call duration for every single phone interaction.
Aircall lets you set up your phone system in 3 minutes. Easy to set up, easy to use and easy to integrate and all it takes is a few simple clicks to configure the HubSpot integration.
We built the HubSpot integration so that you can have access to crucial information and context before jumping on a call with any lead, prospect or client.
Aircall will be offering a 20% discount for the first two months of your plan, only for the PH community! Please use this code HUBSPOTPH to enjoy your discount 🙂
Have any questions? Ask us!
For a fast growing team, it's really convenient to set up an account or a new number in just one click!
Eleonore Peron, Head of Customer Support at Marton France
Pros:So simple to implement, affordable, exactly what I need !
Cons:None for now :)
the integrations are great
Pros:it's flexible & intuitive & affordable :)
Cons:none!
I really think it's a great product and it'll become better with time.
Pros:Good UI & UX + great integrations
Cons:Still missing a few UX tricks
Wanted to like it but just can't accept a application that always keeps the mic open and listening even when not in use. Support told me this is a "feature" to make sure the mic works but still unacceptable.
Pros:Good UI, Easy to Use
Cons:Hot Mic! When using the desktop app it is constantly listening to your mic anytime the app is open, even if not on a call.