@stuartkhall your other service (AppBot reviews) is already doing really well, and AppBotX seems like a natural extension to help developers with their customer support. Can developers now do most of their customer communication through their app with AppBotX?

@davidkmckinney Hi Dave! AppbotX came about both from my own experience developing apps and delivering 15 million app reviews with Appbot. Bad reviews can totally destroy your app sales / downloads and reputation. Many of these bad reviews can be avoided by engaging the user before they leave the bad review. I have found tools such as notifications for downtime/bugs, FAQs, native support and review prompts that encourage happy customers to leave good reviews and unhappy customers to send you feedback directly both greatly improve reviews and make the developer more informed. So I made a set of tools where developers can easily add this to their applications and give them success a much better chance of success. The client libraries are open source so developers can extend and style everything to suit their apps perfectly. Hope that answers your question! Thanks

@stuartkhall can you explain how the messages / notifications system works? It looks like customers can display inline messages in their app to talk to their users e.g. "Hey, we're doing some maintenance right now. We'll be back soon". Can customers update these messages without submitting a new build for review by Apple?

@davidkmckinney Hey Dave, that's right! If you have downtime, a bug or a message you'd like to show the user you can add it in AppbotX and it will appear in your app straight away without having to submit a new build. You can also turn it off whenever it's not relevant anymore. Like with all the components you can control exactly when and where you want the notifications to appear in your app. You can also customise the look and feel to suit with the open source library. Thanks!