Subscribe
Sign in
p/askneoDeliver personal customer service through texting
Start new thread
Lio Slama

Neo - Drive revenue through texting!

by•

Askneo.io helps startups drive revenue through texting!
Neo's SMS bot and CRM help small business owners dialogue with customers at scale.
Get 20% OFF until Sept 15 with code PH20 at checkout!
SMS marketing / Mobile marketing / Text marketing

Add a comment

Replies

Best
Lio Slama
Maker
Welcome Hunters!!! Lio here, founder & CEO of askneo.io :) • Why can’t we chat with small businesses through SMS the same way we text our friends? We have a crazy offer for you: get a free trial + 50% OFF today only with code PH50 at checkout! Or get 20% OFF until Sept 15 with code PH20. • What is Neo and how is it going to change my life? Neo is a texting platform that includes a customizable SMS bot to greet customers, a smart CRM to save customers' info automatically, and real-time conversation threads to send offers and answer customers' questions all in one place. • Neo helps you drive sales up to 40X, save you time and money by centralizing marketing and customer success, and grow with peace of mind by building authentic relationships at scale. Super excited to get your questions, feedback, and to get you on board! Text us to try it out! (917) 451-5515
Mattox
@lio_slama -thoughts on NEO working for an educational YouTube page to grow the channel?
Ranjit Shah
@lio_slama hey PH50 code is not working. Is the follow message counted as separate message?
Lio Slama
Maker
@marc_mattox yes totally! Claim your number, display it on your youtube page and below each video, and start texting! I'd love to help you develop an audience on Youtube through texting :)
Lio Slama
Maker
@ranjit_shah1 it expired yesterday. Here is another one: PH20
Lio Slama
Maker
@ranjit_shah1 it expired yesterday. Here is another one: PH50
Cezary Dobrowolski
Why use Neo instead of Intercom ? Seems to be both fancy and unnecessary. Prove me wrong.
Lio Slama
Maker
@wekh leveraging Neo rather than Intercom or email makes our users close 4X to 7X more business!!! Intercom is good if you have a dedicated team answering the live chat 24/7. Most startups and small businesses can't afford that. Customers expect a "live chat" but what they really do is sending an "email". Companies using Neo are looking to drive sales in a more authentic way, and build a personal relationship with customers at scale. Customers love it because they don't have to open a new chat window or check their spam. They just talk to the business via SMS like they do with friends. Email open rate is 15% where SMS is 98%. Email response rate is 6% where SMS is 46%.
Lio Slama
Maker
@wekh Thanks! :D
Alex Papageorge
Going to give this a shot this week!
Lio Slama
Maker
@alex_papageorge thanks! That's awesome!
Philip Ruffini
Why use this over drift or intercom?
Lio Slama
Maker
@philip_ruffini it depends what you want to do and what you want to pay. Intercom and Drift are good if you have a dedicated team answering the live chat and emails 24/7. Most startups and small businesses can't afford that. Customers expect a "live chat" but what they really do is sending an "email". Companies using Neo are looking to drive sales in a more authentic way, and build a personal relationship with customers at scale. Using Neo rather than Intercom or email makes our users close 4X to 7X more business!!! Their customers love it because they don't have to open a new chat window or check their spam. They just talk to the business via SMS like they do with friends. Email open rate is 15% where SMS is 98%. Email response rate is 6% where SMS is 46%.
Stefan W
@lio_slama first of all... Congrats for your launch and interesting product. I tried to send you SMS to your support number, but got "not delivered"... so I try here: Hi. I did a trial signup (@altafino.com">...@altafino.com) and uploaded huge list with contacts. Now I realized, that you will send them welcome message. Can you please DO NOT send. (or not import at all if this is easier). Tks a lot
Lio Slama
Maker
@altafino @golangch thank you! No worries at all, we never send any message on your behalf. I see you are using a non-US number, which is why your message was not delivered. We just sent you your US phone number, and your list of customers will be ready soon. Once again we do not send messages on your behalf. Check your email and spam, we just sent you your number. Feel free to reply to the email. Also, please book an onboarding meeting from your dashboard (click on "support" in the bottom left corner) so we can talk. I'd love to learn more about your business and how you want to leverage SMS. I'll take care of your onboarding personally. Excited to get you on board!
Pozza Magdy
Congrats on launch, wish you the best 👌☺️
Lio Slama
Maker
@pozza_magdy thanks!
Lio Slama
Maker
@pozza_magdy thanks!
Lee Harding
Great, now (as a consumer) I can hate SMS as much as I hate email :D
Lio Slama
Maker
@lee_harding1 haha true! But 84% of people in the US prefer texting businesses than email. In Europe it's leaning more towards whatsapp.
Rogue London
What about an international audience? A lot of Australians buy from international markets especially in the B2B space. Our mid to low mobile plans are not $kind$ to international numbers. Your thoughts?
Lio Slama
Maker
@iamroguelondon this is a great question. We're focusing on the US+Canada market for now, and will open to international in 4-6 months. We technically have it already, but have to be in compliance with each and every local regulations so that takes time...
Johan
You should definitely get a cat !
Lio Slama
Maker
@bob6664569 haha thx! ;-)
Rufus
Cool! Looks really interesting & love the idea of running with messaging as a channel. Does this only work with US numbers?
Lio Slama
Maker
@rufusdenne thank you! We offer US numbers only for now. Now if you need to broadcast messages to non-US numbers and this is important to you, let me know and I can see what we can do. There will be an additional fee according to which country(ies) you need.
Satya
This seems like a brilliant idea to me! Although I can see some clear differences in implementation but how do you differentiate yourselves from twilio in terms of the goal you plan to achieve?
Lio Slama
Maker
@satyapriya_krishna thank you! Our mission is to help small business owners & startups grow by simplifying customer engagement. Our vision is to make relationships between businesses and customers more authentic and personal. Twilio is an API company, providing the backend structure for communications and mostly targeting engineers. Think of it that way: Twilio = wholesale Neo = retail
Borja Prieto
?makers will this be integrated with the most popular CMS? Especially within the ecommerce space? Like Shopify, BC, Magento, etc?
Lio Slama
Maker
@borja_prieto yep that's definitely on our roadmap! Right now it's just super easy to use: display the phone number online and boom! Start texting with customers :)
Micah Berkley - #TheAIMogul
Is there are future plans to implement Short Codes?
Lio Slama
Maker
@micah_scott_berkley YES! Short codes are coming soon! Definitely on our product roadmap, part of the bot development.
Jace J Perry
Is there any AI automates chat logic? I do not want to deal with any customers.
Lio Slama
Maker
@jaceperry haha yes there is an SMS chatbot you can customize. Happy to walk you through it myself during onboarding :)
Cameron Smith
No thanks. Text messages are for communicating with people I know, not another revenue channel for 'brands'.
Lio Slama
Maker
@cameronsmith why not? Our customers' customers seem to think otherwise... Plus, brands are made of people, especially small businesses, startups and eCommerce whom we target. We help these "brands" be more personal and authentic with their audience and everyone loves it :D
Archie Hicklin
I don't think you can use Product Sans as a font...