Congrats on the launch! I have been watching Spoke for a while now - really impressed by their solution for the all-too-common problem of knowledge management and workplace requests. Definitely an exciting team to watch.

@jay_srinivasan congrats on the launch - I've seen a demo at your office a while back and was impressed. Curious about pricing: why so low?

This is definitely something that works well with how teams organise themselves nowadays in regards to the great number services they use. Looking forward to giving it a try when I'm back in the office ✌

Curious as what the data retention policies are with Spoke. Are messages stored? Are you GDPR compliant?

Hey Product Hunt, Jay here, co-founder of Spoke (along with David and Pratyus). We’re thrilled to be on Product Hunt today, celebrating the public release of Spoke 1.0. Spoke is a simpler, smarter way to manage workplace requests. Our approach is built on a fundamental premise: We believe business software can be lightweight and delightful. That’s why we built Spoke from the ground up with a laser-focus on simplicity, and we use AI to automate rote, repetitive tasks. So employees get what they need to stay happy and productive, and support teams like IT and HR get more time to focus on big projects. Spoke’s tightly-integrated with Slack, email, and SMS, and other chat app integrations are on the roadmap. We’d love to hear your thoughts and questions, so please hit us up in the comments! Thanks!

Oh my god I've been moaning for this kind of thing for ages!! I know there will come a day when newbies won't have to bother people around for where to make a cup of coffee or how to photocopy a bunch of paper. Great concept, very minimal UI!

Looks amazing, and I can't wait to try it! New employee onboarding is a big deal for us. Is it open to self-service?

This is wicked smart. I remember David talking to me about this when he just started working on it and I was stoked about the idea and really excited that it’s finally here.

I'm having couple questions:

What it takes to build a strong Bot platform?

How you differentiate Spoke from other bots that already exist in the market?

How did you get your first clients?

What's your market strategies?

Pros:

Great move for targeting business routine task

Cons:

I'm not sure how it handle company data privacy and security

Excellent support, experienced team

Pros:

Easy to create new requests, mulutichannel supportu

Cons:

Waiting for seamless cloud storage

Can you give more detail on how exactly your product is powered by an artificial intelligence?

We've been using Spoke for a little over two months and everyone on the team loves it!

Saves us time and forces us to have better organization for our knowledge base. The more we use it the smarter Spoke gets and we're seeing a good amount of automated replies which saves us time.

The team at Spoke is great! Everyone involved with onboarding has been great and they are always there to help us get the most out of Spoke.

Pros:

Very easy to use, saves times, great team at Spoke

Cons:

None

Spoke, as a company, has been one of the best companies I've worked with so far. Helpful, attentive, and always helping us get the most out of Spoke. My users like using spoke and how easy it is, plus like feeling as though their requests are being handled quicker. They also get a lot less emails than our previous help desk, which is something they appreciate!

Spoke is still growing, and I look forward to growing along with them as we continue our partnership!

Pros:

Great interface, easy for end users, multiple ways to ask for help. And a great company to work with overall!

Cons:

Any cons there might be are in the works for future features of Spoke.

A qualified yes with the hopes that it will get better over time. The idea is brilliant. We're having a hard time launching because it's clunky. We changed the name of the bot to ask-hr, but when it responded, it defaulted back to Spoke - so our test user didn't know what it was. It asks too many times, do you want to submit a request? The responses aren't "clean" - to much stray info: Filed Under, Visibility, Assigned to, Type. I just want it to push out an answer to the question if there is one in the system and be done. Not sure it's a long-term solution for us. But hoping.

This is what my office exactly needs! I’m excited Spoke is finally live - can’t wait to take it back to my office 😊

Pros:

This sounds new and innovative! It’s different from other products I’ve seen

Cons:

None

We use it for office, HR, finance, and IT requests and it works like a charm!

Pros:

Spoke saves us time by managing staff questions. The AI learns as you go so you're not constantly repeating yourself. We love Spoke!

Cons:

NONE! It's incredible!

Congrats on the launch, @benln and team! I happen to be wearing my Spoke t-shirt today. 😉

Our company is preparing to Launch Spoke! Our CSRs love having information at their fingertips. We've evaluated the product for about three months now and the

customer support team has been amazing. They have supported our team every step of the way. Susan and Riciel are AMAZING!

Pros:

Great Platform! Amazing Capilities

Cons:

NONE

Our company has been working with Spoke on a free trial for 3 months now and their team has been extremely helpful with building this platform and incorporating it into our call center. Spoke allows our employees and coworkers to be more effective because their questions are getting answered more quickly and efficiently, therefore improving their success within the company.

Pros:

Quick, easy & efficient.

Cons:

Building the KB can be time consuming, but very much worthwhile.

We have been using Spoke since part of 2017. An excellent find to a tough problem plaguing any organization: Silo-ed domain knowledge.

Spoke let's users and teams get what they know out of their head and also helps us quickly ramp up new users.

Pros:

Intuitive User Interface, AMAZING support team and once the users get offloading their domain knowledge, a welcome addition!

Cons:

Making me obsolete :(