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Ballpark
p/ballpark-2Research so simple, you’ll never skip it again
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Murat Mutlu

Ballpark - Fast async product research for prototypes, designs and copy

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Ballpark is the fastest way to capture high-quality feedback on Figma and Marvel prototypes, designs and marketing copy using task-driven questions.

You can also enable video streaming during surveys and tasks to capture every reaction.

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Murat Mutlu
Maker
Hi everyone! A bit of background on this major release - a few years ago we launched Marvel User Testing to make validating designs and prototypes accessible to everyone in just a few clicks. With over 100,000 tests created, we were flooded with exciting new feature requests - surveys, templates, reporting but we started to go beyond the scope of what Marvel was about (especially with our new visual productivity features) so we're splitting it out into its own platform called Ballpark! Ballpark is the fastest way to capture high-quality feedback on prototypes, designs, marketing copy using tasks and video. Even in 2022, a huge amount of businesses still do zero research, often due to time, resources, cost and complexity of tools. Ballpark aims to change that by empowering everyone to gain a deeper understanding of their users and audience...in just a few clicks. It's ridiculously simple and flexible - in minutes, you can create surveys, UX tasks and test Figma and Marvel prototypes, record video of your participants then view individual or aggregated responses. Feature's you'll love: • Simple survey and ux task builder - Add from a range of survey questions and UX tasks • Record video and audio - See your designs and prototypes through the eyes of your participants • Figma and Marvel support - Test prototypes using multiple task, plus view misclicks and heatmaps • Figma interactive Component support - Set a component state as the goal to reach for a test 🤯 • Make unmoderated research feel moderated - Record a video of yourself guiding participants through tasks • Never lose a response with video streaming - Gather feedback up until the point the participant drops off • Stats, stats and stats - See aggregated stats for each step of your survey or test, including drop-off rates and more. If you're testing prototypes you'll be able to see goal completion on tasks, misclicks and heatmaps. It's free to sign up and use with 1 project. Each plan comes with unlimited users and responses, so give the beta a try and let us know what you think :) https://ballparkhq.com/
Graeme
@mutlu82 congrats, so many use cases! I'm playing with onboarding for my project - great how you can add video to steps, and it's so nice and easy to use like everything Marvel too! 🔥
Murat Mutlu
Maker
@graeme_fulton Cheers Graeme!
Al Khan
@mutlu82 Love this! Ballpark makes gathering high-quality feedback so simple. Looking forward to using it. Congrats on the launch!
jack_in_dublin
@mutlu82 Nice! Looking forward to getting stuck into research with this. Can see Figma support being really useful.
James Gill
"Product research so simple, you’ll never skip it again" — this is killer pitch and one liner. Excited to give this a go — the Marvel team have always been amazing at shipping great products. From everything I've heard, Ballpark continues to build on that great reputation.
Murat Mutlu
Maker
@jamesjgill Thanks! I think we've all gone 'nah we'll just skip it this time', hoping that becomes a thing of the past with Ballpark
Neil Kinnish
Looks super good @mutlu82 & team! Seems like it's fully featured or more to come? :)
Murat Mutlu
Maker
@neiltak There's always more right? 😄 So at the moment, we're mostly focused on hitting all of the biggest pain points that customers have been telling us about over the past few years. You can't really tackle research without coming across participant recruitment so that's one area. Another is how we help you understand what's really happening with your test without you having to watch 50 videos or read pages of feedback. Alongside that, I think there's how scope to make research more passive too. More on all of these soon!
Sean Acres
@neiltak @mutlu82 Participant recruitment based on specific participant interests (ex. consumer finance, consumer social, enterprise customer support, enterprise analytics, etc.) would be so clutch. Definitely a tough problem to solve (getting high-quality, relevant participants) but would be huge for us. Consider this an official feature request!
Murat Mutlu
Maker
@neiltak @seanacres Definitely share this view! I'll drop you a note now :)
Dave Quinlan
Looking good, congrats on the launch! Love the templates as a quick and easy way to get up and running.
Georgia Traher
Can ballpark be used for in-house surveying of my team?
Murat Mutlu
Maker
@georgia_traher yes! It works just as well as a survey tool as it does for testing prototypes etc
Murat Mutlu
Maker
@georgia_traher Forgot to mention, the video guides work with normal survey questions too :)
Andrian Valeanu
The support for interactive components is a great feature. Good luck with your start, Murat!
Amelia Charlie
Congratulations on your launch.
Murat Mutlu
Maker
@amelia_charlie Thank you!
Dan Hough
This is so great! Well done team 👏👏👏👏👏 I understand recording screens in-browser isn't always straightforward - I wonder how you got the screen recording to work, or is it a trade secret? ;) Any other platforms supported yet for prototypes or designs? Adobe XD perhaps?
Murat Mutlu
Maker
@basicallydan Haha, in terms of video streaming, as you know from back in the day, it's bloody hard to get right. In our context, it's not acceptable to lose video responses from participants. That means uploading a giant file to the server isn't going to cut it, too many things can go wrong and it's a bad experience for everyone (especially if you paid for the participant to take the test). So we stream it all up as it happens, meaning we also keep any partial responses. that means if the participant has left the most groundbreaking piece of feedback, but then runs out of power on their laptop, you still get it. For Adobe XD support, that's a TBD - we'll definitely make a move on it if we get the requests
Murat Mutlu
Maker
@basicallydan oh btw thanks for the kind words!
Alex Harris
Looks like a great set of features already, the interactive component support is awesome. What can we expect from Ballpark in the future? - what's next, and where do you ultimately see the product going?
Murat Mutlu
Maker
@alexandrewharris Hey Alex, thanks for the question! So in general, we want to be able to give users the same powerful functionality as a professional research tool, but in a way that makes it super accessible to them. We've heard from hundreds of companies that want research to be something everyone does or at the very least, has access to do easily. That means 1) it needs to be easy to create and send tests 2) it needs to be easy to understand the results of tests. We think that both of these areas have huge potential for improvement.
Lisa Dziuba
Congrats on the launch! Is it similar to Maze?
Jowita Emberton
Congrats on Ballpark! Loving it already :)
Murat Mutlu
Maker
@jowitaemberton Thanks Jowita! Excited to work with you on it!
Brad
Congratulations on your launch.
Matthew Hinshelwood
I like where you're going with this, strong work!
Shrishty Pandey
Congratulations on the launch @mutlu82 looks like a great product !
Murat Mutlu
Maker
@shrishty_pandey Thanks for the kind words!
Ramana
Looks great.
Peter Chudakov
Congrats on the launch!!
James Terry
Awesome concept. Tackles a very clear problem of time consuming user feedback in the design process and will certainly help us be more disciplined in our approach! Excited to see where this goes. 🚀
Murat Mutlu
Maker
@jamesterry Thanks for the feedback James! Can't wait to see what you do with it :)
Maxim Buz
Being able to set component states in Figma as the final goal coupled with click-heatmaps is so badass, honestly!
Mandy Chen
What a great idea, glad that it is open source.