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Birdly — Have a 360-degree view on your customers
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Thanks Justin for hunting us !
Hey Product Hunters!
Quang, CEO of Birdly here. Birdly is a bot that lets your team have a 360° view on your customer. Now, your whole team can access customer data right from where they spend most of their time : Slack.
Take a minute to connect your favorite enterprise software and apps (Salesforce, Stripe, Zendesk…) and ask the bot insightful questions about your customers.
We have plenty of plans to improve the product : more integrations, more actions, more messaging platforms (SMS, emails…) and we would be happy to have your feedback.
I'm happy to help out if you have any question,
Cheers!
@qhoang09 Birdly at it again :)
Always coming out with great stuff!
What is on your roadmap for integrations to implement next?
@bentossell @qhoang09 Thanks Ben! Have more infos about your customers (intercom, mixpanel, xero ...) and other messaging platforms.
@qhoang09 Looks great! Would love to request considering adding Helpscout and Wootric support also :)
Question, is it possible to call information by saying "infos E-mail" instead of "infos FirstName LastName"?
@johntheoak Yes it was supposed already to work. We just have a technical issue on our side letting people search only with the first name / last name key. We'll keep you updated
Oh Birdly, you just don't stop. Love you guys (and I'll ping you my RFE for Contactually integration too, seeing as they wouldn't do this directly).
We are using Birdly over at WorkingOn and like it so far. The customer support has been fast and helpful as well.
Ooooh, dig this as it is, but integration with intercom will really make this essential for our product team. Can't wait!
@afhill Intercom seems to be a really good candidate as the next integration indeed :)
This is awesome! Expenses, translation, business cards and now this :) Is the team going to keep on working on all products or are you going to focus on one or two?
@yonidejene Hey Yoni, we eventually will focus on one or two. We hope this one is gonna be useful for the community ^^
do you plan in integrating any other CRMs as well? love this idea, being able to quickly pull up customer details would be awesome especially during slack conversations in a sales channel etc.
@johnalxndr Yes! Other CRMs are definitely in our plans. Which CRM do you use in particular?
@jb_coger @johnalxndr Alright. Thanks a lot. Base CRM was already in our list. Great to see that you are interested in the product. We'll keep you updated for sure.
@tombenattar Yes it is! We really want to focus on usage for now and build the best product that fits your needs. Let's say that feedback is required ;)
@traviskimmel Hey Travis :) Yes, Intercom is gonna definitely be our next integration !
@qhoang09 Awesome, we're already piping that stuff into Slack. Looks like this would be a great addition.
Looks great! Will probably have to check again on this when you guys are done integrating it with Intercom.
Great idea guys.
Is it only available on Slack?
What kind of questions can I ask the Bot, and what kind of results does it show?
@heyshayby Hey, it's available on Slack only for now, we may do it on other messaging platform if there is a need :)
Btw, tried signing up last month when it was still just the expenses app and the signup page on mobile chrome had lumped/overlapped slack username field with the "team currency:" label. Couldn't type in the username field then gave up. Forgot to email support. Something you guys should probably test. I still have the screenshots.
This is very helpful for businesses that use Slack! Great way to bring everything together.
@iamjaymatthew Thanks Jay :) That is the plan to bring everything together. We used to connect in 4-5 different apps to have insight about a specific customer. Now it's possible :)
@qhoang09 birdly already won my heart :)
desperately waiting to see more integration in near future..
Crate