bontact
p/bontact
multi-channel communication tool for your site
Ben Lang
Bontact — Talk to your site visitors, their way
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Ben Lang
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Hunter
Great to see you on PH! I'd love to hear your thoughts on FB Messenger's API. Do you think that's going to take business away from you? Or are you working on integrating with them?
Sari Roth
@benln Facebook Messenger and the bots trend in particular represent a significant opportunity for us, we're already working to integrate with FB and other leading messenger apps
Guy Gamzu
@sari_roth is an exceptional founder. She moves mountains to minimize friction between customers and SMB's. Good luck!
CarHughes
Sari, Bontact looks like a fantastic solution for SMBs who have an online business that they want to grow. Congrats on the spot light from Product Hunt!
Sari Roth
@carhughes Thanks a lot :)
Ohad Oren
Wow guys, this looks awesome! Good luck and well done! I do have a couple of questions.. Can I continue the same chat I started on my laptop with my mobile device? And do you have some date to share about the solution conversion rate? Thanks!
Sari Roth
@orenohad Ohad, thanks a lot for your support :) as for your questions, 1/ Yes you can :) One of the cool features in Bontact is the ability to continue the same chat on different devices and on different channels, all you need to do is click on "take it on the go" to switch while you are using the chat for example. 2/We have seen customers with over 25% increase in their website conversion rate, but it really depend on your website, the products you are selling and your target audience... one thing you can be sure of is that you will not miss any conversion because your visitors can not contact you the way they like
Eli Katz
nice work @sari_roth - looks like the product has come a long way!
Sari Roth
@eli_katz Thank you Eli, we work everyday to make our product a little bit better
Mark Pekel
Found your pricing, thanks.
Tomer Tagrin
Super cool, kudos!!!!
EldadR
@ttagrin Tnx Tomer :)
mikeeisenberg
Great founders dedicated to customer Service at the highest level. Go Bontact!
Nogah Senecky
Great idea! Good luck!
Sari Roth
@nogahsenecky thanks a lot :)
Daniel Lee
Can you have a conversation with a customer completely via SMS? On your website I entered my phone number, but then was texted a link to a web chat room which pushed a contact form for me to fill out with other channel information like my email address. Just confused on if you can actually have conversations on every channel or is every interaction redirected to web chat?
Sari Roth
@dleesta Hi Daniel, yes you can :) using our dashboard or mobile app you can send reply and get SMS directly from your visitor phone, so your customer can have a full conversation via SMS. On top you can choose to get notifications for messages directly to your phone via SMS. Hope this help clear things up
Geva Telem
Great product, amazing team. Good luck guys!
Raul Tiru
Great product. Looks very easy to use (from the visitor perspective).
EldadR
@raultiru Thanks a lot, great to hear :)
Anssi Junnonen
Wow, this looks very promising! I definitely have to test Bontact at some point! GJ guys!
Bruce Dov Krulwich
I've used other chats including FB messenger and none seem to fit what site visitors want. Bontact is on to something big here....
Sari Roth
@krulwich thank you, we are trying to build something every visitor will feel it's natural for him to use, what other channels would you like to see integrated?
chezki°
amazing
Sari Roth
@chzki_frenkel Thank you :)
Matthew Ball
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Iris Potruch
Great product and great team. One of the best partners we have in Wix App Market. Go Bontact team :)
Sari Roth
@iris_potruch Thank you Iris for supporting us... everywhere :)
Ben
Looks great. Can you tell what sets your service apart from Olark & Zopim?
Sari Roth
@bpines1 Bontact is a multi-channel solution that enables brands to communicate with their customers the way they prefer and allow them to hand over the interaction from one channel/device to another smoothly
EldadR
@bpines1 they make awesome chat apps and there are a ton of others. We wanted to do something different, though. There are a lot of times where site visitors would rather have a conversation in different channels beyond chat, or start a conversation through chat and then move to voice or Skype or whatever. We wanted to integrate all those channels in one place so that businesses don't lose that conversation.
Avi Price
Hi, Looks awsome! Have a question: Do you support my Wordpress site? Thanks
Sari Roth
@avi_price Hi Avi, thanks... yes we have a plugin for WordPress... take a look at this tutorial https://bontact.com/plugins/word...
Sari Roth
@roth_sari @avi_price If you are having or running an online business you know how important a single visitor matter to you, and to interact with each of them. We invest heavily to assure Bontact functionality will be available in all the leading DIY platforms. Please take a look at this article https://www.techwibe.com/bontact...
Peter Pries
Sounds very interesting, I wonder how it integrates with a CRM system, because if you are bigger you might want to keep the contact history directly linked into your customer record?
Sari Roth
@peter_pries we have an API integration for all CRMs (but you have to setup the post/get), for the less tech oriented we are working now on one click integrations for popular CRMs, What CRM on click integration would you like us to release first?