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Bridge — An easy way for your users to give you feedback
User Feedback is the single most important source of truth to get to Product-Market fit, yet talking to users is really hard. We aim to Bridge the communication gap between users and creators with easy to launch beautiful forms inside your website or app.
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@tarekabi Congratulations on the launch of Bridge, Tarek! 🎉 It's fantastic to see how your experiences across different ventures like Masterspace, Layer, and Techmart have culminated in this innovative SDK. The idea of enabling creators to effortlessly gather user feedback directly aligns with the core principle of building something that people genuinely want. I'm excited to see how Bridge evolves and what additional features you might introduce. Using Bridge to gather feedback about itself is a clever approach, and I’m looking forward to seeing the community’s response. Great job on identifying and addressing such a crucial need for creators and their users!
Best of luck with the journey ahead!
Hi Tarek,
Congrats on launching Bridge! It's fascinating to see how your past experiences have shaped this tool. I'm curious to know, how has the initial response been from users implementing Bridge in their platforms? It definitely sounds like a game-changer for enhancing user feedback loops. Looking forward to seeing where you take it next!
@alex_dulub honestly the feedback that we’re getting from Bridge users is overwhelmingly positive. They are receiving so many useful feedback from their customers that they’re now asking for better dashboards to understand this large amount of feedback.
Congrats on the launch! This looks amazing and REALLY simple to get started. Just curious, have you thought about implementing a feature voting functionality?
@kurtisdane Yes we might need to. We could then allow our users to vote on a 'feature voting functionality'. Will put it down on our busy roadmap, thanks for the suggestion @kurtisdane!
@tarekabi Nice! I recently was looking for something to implement feature voting on my site with a simple embed, but couldn't find anything that felt right. The formats that Bridge supports for feedback now look incredibly useful and tbh probably make more sense to implement _before_ feature voting.
@kurtisdane thank you so much for the support Kurtis. You’re right we actually built the bridge because we couldn’t find any feedback forms that felt right. There are so many other points that we could build like feature voting but also templates of beautiful forms and surveys that are created by us and the community.
I would love to keep this discussion going feel free to message me at any time with feedback at tarek@layer.com
@johnsmi52412940 yes we have been in contact with a couple of comapnies like them, but not smartlook will look into it. It is the next things on our roadmap.
Really interesting! Feedback is such a crucial part of building great products. The integration here is super cool. Excellent work!
This looks really nice! Does it support anonymous feedback? I'm building an app where users might not want to be identified and it would be great to allow them to stay private.
@bradydowling yes for now unless it's an in-app feedback all feedback are anonymous, and we're working on implementing an (optional) email box in the feedback form.
@michacassola we can offer you a custom design based on your use case just email me at tarek@layer.app
@calf_tse glad to hear we’re not the only ones that think so! Thanks for the support
@maurizioisendoorn great to hear that we’re not the only ones that needed something like this. Thank you for the support!
Very intersting to add Rewards features ! It's a good idea :) Good luck for the lunch ;)
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Interesting idea! I've been on the cold calling and email grind these past couple of weeks talking to my test users and trying to get their feedback, and it's absolutely a pain point in the process.
@mateo_kaiser love to hear that we’re not the only ones that struggled with that, i hope that layer will help you solve that. Looking forward to your feedback.
Your product's groundbreaking concept sets it apart! The innovation is intriguing. I'm curious, what exciting milestones or features are you planning for the next phase of development? Keep up the great work!
@detkov thank you Nikita! next we’re going to work on AI analysis on the feedback so that when the user actually gets the feedback we would help him to digest it and turn it into action items
Upvoted! Bridge seems like a practical tool for opening up communication lines with users. I'm all for keeping things straightforward when it comes to feedback and queries. The dashboard approach could definitely make the back-and-forth much smoother. I do have one burning question, though: when feedback starts pouring in, does Bridge have a way to help us find the most urgent issues amidst all the noise? Eager to see how that works so the team can tackle things efficiently! 👍
@aman_wen Aman you read my mind our customers are now struggling with the amount of feedback that they’re receiving from their users and they’ve asked us to help them digest it and turn it into action items. I guess it’s a good problem to have and immediately working on that you’ll get as many feedback using Bridge!
Congratulations on launching Bridge! It simplifies gathering user feedback, great tool.
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