Subscribe
Sign in
Canny — The easiest way to collect & manage feedback
Canny is a single place for all customer feedback. It saves you time managing all the feedback while keeping your customers in the loop. Let your customers post and vote on feedback from within your website or mobile app. You'll get an organized list of feedback that you can use to inform your roadmap.
76
Replies
I've been using Canny for over a year now for my app, Dododex, and it's completely changed the way I gather feedback, bug reports, and communicate with users about the future of the app.
My users are very passionate and are always suggesting new things — I've received over 350 suggestions on Canny over the past year.
As a one person team, I don't have a lot of time and resources to gather and catalog feedback effectively. I used to keep track of feedback using a few different methods, but I had trouble quantifying what people wanted. For the past year, I've been using Canny to define and prioritize my product's roadmap.
I'm pretty confident that Canny has improved my perception as a developer to my users — they know I'm listening to them and it helps me communicate the status of all of the ideas and future features. Rather than saying "It's on the to-do list." I can tell users "Here's a link to this request, where you can track its status."
Highly recommend it! 💯
@danlev Dan!! We are so lucky to have you. We still remember the day you joined Product Pains (Canny before it was Canny) and we were so ecstatic to find someone who resonated with our mission. From dinosaurs to LGBT rights, you work on some very cool projects and we look forward to supporting them all. Thanks for your support. ❤️
Been using for a while now, Sarah followed up with my issues pretty well and I'm no longer looking for an alternative to feature suggestion & prioritizing app.
@ahmetsulek Happy to have you Ahmet! Thank you for the feedback you've given us to improve Canny so far! 😊
@varadhjain Thanks for the support Varadh. We strongly believe that the relationships with your early customers are the foundation of your startup.
Hope to see you at Mazarine again soon 🙂
Loved what @sarahhum and @a13n were doing with Product Pains before — and now they've really dug in and developed a modern, attractive take on open customer collaboration.
@chrismessina Hey Chris, we really appreciate your support and hunting us. We feel that many companies are not good enough at listening to their users, and that most b2b software is clunky. We wanted Canny to be simple to use for teams and their users.
@alexyoungkwon Two super solid products, thanks for mentioning us alongside them! We often worry that we're focusing too much on execution. I'm glad it sounds like our efforts are worth it.
@sarahhum This looks awesome! Quick question: Are the monthly active users tracked by total number using the developer's app, or the number of people actively using Canny?
@imakestrides Hey Kyle! Great question. We intended the former. The buckets are quite large as a failsafe because we expect the feature restrictions to drive the upgrades. We think user numbers are a decent proxy to the value that you get from Canny.
@mikehlee_ Hey Michael! Thanks for the compliments. Try Canny out and let us know what you think 🙂
@sarahhum np! just made an account, will try to start using it tomorrow, already shared with a few product teams at my company
We used Product Pains early on at Loom (previously Openvid/Opentest), and it was incredibly useful for us to figure out what we needed to build to get to where we are today. I'm confident in saying that it would have been much harder to foster an intimate relationship with our power users had it not been for having a Canny board embedded on our website. Keep up the great work Andrew and Sarah!
@vhmth 🙏 thanks so much for the kind note Vinay. We're lucky to get to work with amazing teams like you, @_shahedk, and @joethomas_x. Building relationships is major 🔑 to building awesome products. Keep it up!
Really awesome product that combines great design and usability to solve a real problem that entrepreneurs and product managers face. I used to use UserVoice for a couple of my apps, but since they changed their pricing model to an enterprise software model, I've been looking for a replacement tool. Canny looks like it would be a great alternative.
@henrythe9ths Thanks for the kind words Henry! We strongly believe that teams can be great at user feedback, even at scale.
@yozzozo Hey Matt! Thanks for your question. It was answered above but I'll copy it here:
Great question, I'm glad you asked. UserVoice has tens (hundreds?) of employees across multiple offices, and we're a team of two. So it'd be super arrogant to say we're better in every aspect. They work with amazing customers such as Microsoft.
UserVoice has moved so far upstream (towards enterprise) that they don't even have a pricing page anymore. Last time they did, it started at hundreds of dollars a month (billed annually). This leaves no room for the little guy, who still benefits greatly from building a community around their product and quantified user feedback.
On top of that, we find UserVoice's admin tools to be over-complicated and their user-facing components pretty unattractive. We believe businesses want to invest in tools that their teams and their users love using (hence why Intercom is killing it).
Hi Product Hunt! Firstly, HUGE thanks to @chrismessina for hunting us. 😊
Canny is an incredibly simple way for teams to stay on top of user feedback.
Here’s how it works:
– Send your users to your Canny board where they can post & vote on feature requests
– You get a list of exactly what your users want most
– Mark a feature as “in progress” or “fixed” and everyone who voted gets notified
This helps your team prioritize features with quantified user interest, all while saving time and keeping your users in the loop.
Check out some live examples:
– Facebook uses Canny to keep track of feature requests for React Native (https://react-native.canny.io/fe...)
– Mark Suster’s Snapstorms uses Canny to ask his audience what they want him to Snap about (https://snapstorms.com/ask)
Product Hunters get 20% off all of our plans through April 10th, no discount code needed.
We’d love to hear your comments and feedback! Of course, post feature requests here: https://feedback.canny.io/featur... 😉😻
@sarahhum @chrismessina Awesome! Congrats on having Facebook use your product... 👊The UI looks great. It looks like Typeform for feature votes. We'll check whether it can be useful for us at Salesflare as well!!
@hakosam Yes! People are trying to make Trello work for this, but it eventually looks like this: https://trello.com/b/EpoYEYod/ha... We think Canny is way friendlier for users and more informative for teams. We hope to build out features for this specific use case to make it even more valuable.
We at Repl.it are early Canny users and I honestly couldn't find a better way to get and manage feedback from our users. Live chat puts too much pressure on our team, email is a higher bar for users to send in feedback, and a forum is a bit too unstructured.
Canny strikes the sweet spot between simplicity and power. And @a13n and @sarahhum are super responsive to feedback -- bug reports and feature requests often turnaround in the same day!
Great to hear @mingliangma! Be sure to upvote https://feedback.canny.io/featur... and we'll keep you updated 😊
Thanks to Canny (back when it was ProductPains) we at Keystone know exactly what our users expect us to work on. (https://keystonejs.canny.io/feat...)
It's simplified our management of the project, keeps our issue tracker clean of discussions and overall has greatly improved our lives maintaining a large open source project.
Just spent a while trying to integrate via PHP. A couple of notes.
1. If you need to implement in PHP, take a look at https://gist.github.com/inxilpro...
2. Most of what made it hard is that Canny is using an encryption algo that's not recommended by most (and thus not really documented). Take a look at my feature request: http://bit.ly/2nfk95f
Overall, seems like a cool product, though.
@inxilpro Hey Chris, really appreciate you diving into nitty gritty PHP and Node encryption code for us. We'll be sure to add a PHP snippet very soon so others' PHP integration is a more seamless experience. Also appreciate you letting us know about JWT, we'll have to upgrade our SSO method.
Hi, Canny looks great, maybe i'm missing something though but I can't seem to see anything on your website about how the product works and what it really looks like for my customers? It looks like I have to spend time integrating it into my app, which is ideal, but I'd like to see how much work this is and what a typical end result looks like. Do you have docs, videos, anything we can look at before signing up?
@mposborne Hey Mark! Here are a couple of the examples we've featured on the site:
https://react-native.canny.io/fe...
https://repl.it/feedback
It sounds like we need to work on our landing page to communicate better. For now, we have a 30-day trial for you to explore. You'll be able to see docs there as well.
@sarahhum Thanks Sarah. Easiest change then I would recommend is putting your docs out publically - that would provide a much better picture for what's involved.
I'm still a little bit confused though, if I have to send my users to another site/page somewhere then I don't think this really adds anything we don't already have with something like Trello (we currently use Trello for collating product feedback and publishing our roadmap). Uservoice for example integrates with your app and allows your users to publish feedback from within the app itself, automatically capturing screenshots and other useful info. We stopped using Uservoice because the app itself it clunky and ugly, but this was really the killer feature. Is this something that Canny can do?
@mposborne Thanks for your feedback Mark, we'll definitely look into making the docs accessible without signing up.
I've expressed some thoughts about Trello above but I'll paste it here:
People are trying to make Trello work for this, but it eventually looks like this: https://trello.com/b/EpoYEYod/ha... We think Canny is way friendlier for users and more informative for teams. We hope to build out features for this specific use case to make it even more valuable.
Yes! We have integrations as well so your users can post from within your product. This is an example of that: https://repl.it/feedback. Equipped with single sign-on, the experience is very smooth. We expect to build out some pretty powerful features soon (eg. the ability to see what your paying customers want). Thanks for your feedback!
@sarahhum That sounds much more intuitive, thanks Sarah. I'll signup and have a play. Def put this on your landing page somewhere - it's a biggie to know that customers can provide feedback without leaving our app.
Automator for Figma