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Chatwoot — Open-source alternative to Intercom & Zendesk
Chatwoot is an open-source omnichannel communication platform built as an alternative to Intercom, Zendesk etc. Chatwoot helps you connect email, website live chat, social media handles, WhatsApp etc. and manage all your customer interactions from one place.
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Ninan Thampy
Chatwoot will be a great solution for customer success / engagement / support. For me the key factor is that you can customize to support the customers.
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The screenshot shows that email and few other inboxes are available but its not 😅
Please @pranavrajs @sojan_official enable it. Please!
https://github.com/chatwoot/chat...
@srameshrr Thanks for the feedback. @sojan_official is already working on the documentation, he is cleaning up the SMTP config as it seemed confusing when he started the documentation. It would be available in a week’s time. Thanks for the patience.
Thanks, @mwseibel for hunting us!
Hello everyone 👋,
We are building Chatwoot (https://www.chatwoot.com), an open-source customer communication platform built as an alternative to Intercom, Zendesk & Salesforce Service Cloud. We make it simple for businesses to connect with their customers.
We started building Chatwoot as proprietary software in 2017, but the startup failed. Seeing the data privacy regulations and people taking an interest in self-hosted alternatives, we open-sourced the product in 2019, and we got a lot of love from the community.
Right now, 1000+ websites are using Chatwoot. We have around 7k stars and more than 100 contributors in our repository (https://github.com/chatwoot/chat...). Currently, we support seven conversation channels, including website live chat, email, Facebook, Twitter, WhatsApp, SMS and custom API channel. You can use the software in more than 25 regional languages.
The key advantages of Chatwoot over traditional SaaS software include:
👉 Control over customer data: We help companies in regulated industries to talk to their customers without sharing data with third-party providers.
👉 No abrupt pricing changes: Chatwoot is built as an alternative to bloated customer experience software with insane pricing changes.
👉 Extensible & no vendor lock-in: Since the software is open-source, you can build custom workflows that suit your business on top of Chatwoot.
We plan to build a complete customer experience suite for businesses to connect and engage with their customers.
Check out our Github repository at https://github.com/chatwoot/chat... or signup at https://app.chatwoot.com. We'd appreciate it if you try Chatwoot and give us feedback.
@mwseibel @pranavrajs Do you know anyone who has integrated an open source chatbot tool with your cool product?
@mwseibel @john_faig Please take a look at https://www.chatwoot.com/feature... and see if it fits your use case. We are happy to provide a demo.
Awesome work guys 🔥
Been waiting for a proper OSS alternative to Intercom for ages :)
Plus the dashboard looks really well made, will definitely give it a shot.
Would love to see the equivalent to Intercom's "knowledge base" to really make it an allround customer-support solution.
An essential element of every business on the internet is to communicate with customers via various channels. Kudos to entire Chatwoot team who are making this open source & democratising an industry! This is likely to have a much larger impact in the longer run. Open source continues to swallow enterprise. FTW.
@o1lab Thanks for sharing your thoughts. Most of us are consumers of FOSS project/products. We have enjoyed the freedom of customizing open-source libraries to work with our use cases before. We want to give back to the community this time.
I am a big fan of the software the chatwoot team has built. The extensibility of the software is the killer feature IMO. I'm creating a feedback management system on the shoulders of chatwoot.
Congrats @pranavrajs - how did you all see uptake move after going open source? Could you share some insights on user acquisition through 2019/2020 and how it was impacted by going open source.
@singhanurag We got a good initial start from our launch in Hacker News. There were a good set of developers who contributed to the project initially. Serious usage started after 4-5 releases after the initial release.
We wrote a blog post about the journey, you can read it here.
https://www.chatwoot.com/blog/wo...
@pranavrajs Nice. Another one - what license did you guys decide to go with in 2019 and did you change it at all post then?
@singhanurag We went with MIT License and haven't changed since, but we would be launching an Enterprise edition by which EE features would be licensed under proprietary license and rest would be follow the same MIT License
This is great! Huge fan of the project, been following for a while. I was wondering if you are planning to offer a SDK to integrate it to mobile apps. Is that on the table? Again, this product is awesome.
@fede_nelli1 Yes, we will be releasing a react-native SDK soon. @muhsin is working on the Android and iOS SDKs.
Hi @pranavrajs - you've done a great job with this tool, plan to test it over the next week or two. Thanks!
@careersaas Thanks a lot. Do let us know your feedback !!! We will be happy to assist.
Congrats guys, I always been feeling that a similar tool with privacy as focus was missing in the industry! All the best
@gullisc Thanks a lot :) We are also building chatwoot with the same assumption.
Being a user myself at Aviyel.com (a platform that helps OSS projects Monetize and scale ) for six months and Chatwoot checks out all we needed ;
Features
Control over data
Easy of Use
Congrats @pranavrajs , @sojan_jose and @webofnithin