Love your landing page, @marannelson. It's delightful and feels somewhat futuristic.
I'm very curious to know how much is automated and how much is done by humans. Will Clara always be some combination of machines and people?
One concern I have is revealing sensitive information (about myself or the person I'm communicating with) when cc'ing Clara. Who's reading these emails and how do you instill trust?
cc'ing @msg of Super.cc, which has many similarities.
x.ai is a competitor to this, though not using a custom domain and pricing isn't clear. Also seems to be more oriented for personal use, whereas Clara seems squarely positioned for businesses.
@markbao
Our free personal edition helps schedule meetings under the name Amy Ingram (a play on her initials and Artificial Intelligence. N-Gram, the latter part of her surname, is a computational linguistics technique. Geeky, Yes!)
Our upcoming Professional and Business editions will allow our customers to name Amy, as well as moving her to their domain. So you could have dennis@markbao.com being a valid personal assistant run by x.ai.
I want a pricing strategy that starts from FREE and ends with a cup of coffee or two! *that said, expect nothing but $0 until many months into 2015.
We want to focus on B2B exclusively, but through a bottom-up strategy.
ludicrous pricing at $600 /month for just calendar scheduling. I imagine they'll run into the same problems that Super.cc initially faced when trying to do things entirely manually (and they weren't charging anywhere even in the same realm as this)
@_jacksmith according to their FAQ, prices range from $200 - $600/mo with the first month free. There's also "custom pricing" for large teams but it's still unclear what pricing tier a company might fall into.
@_jacksmith Our focus is on building an exceptionally reliable business service and seamless customer experience- an employee that is free of human error, always on, and capable of managing all the emailing and complexity that comes with scheduling. It goes far beyond what Super.CC ever supported. As it stands, Clara is very much a business product, not designed for personal use. She manages the dozens of hours of work you would have paid 10-20x to have a person in-office handle.
There is undoubtedly an opportunity to support a more consumer use-case at a lower price point, but you sacrifice reliability of service in the process. That is not our route. For further reference: look at early Stripe (charged 2x what they charge now), early Tesla, early Uber.
Note that this comment about the $600 pricing was back when the site had only listed that as the price point. It now ranges from $200 to $600 which is still a bit spendy but much more reasonable than just $600.
@marannelson interesting comparison to Tesla & Uber. It seems like a lot of disruptive consumer tech starts at the top of the market and works its way down. This contrasts Christensen's original model of coming from the bottom of a market. I've been thinking about this a lot. Any thoughts on this as you are employing this strategy?
@EAWharton As simple as this answer sounds, we just felt that this was the most reasonable approach. Could speak to the decision at greater length, but this is perhaps the wrong forum.
I'd be very curious to see how this handles all the unspoken rules of meetings - people you are polite to but never want to really meet, travel times, over running meetings etc.
Sounds like if it's all human driven it could be a good way to basically hire a cheap PA
@joelblackmore not all human driven, but Clara has systematized managing these complexities for dozens of *very* complicated calendars.
Worth noting: In many ways, Clara is superior to a human assistant. This isn't just the "cheaper" alternative; for this task, Clara delivers a more consistent, high-quality service than a PA could.
@marannelson I would love to try. For me, it's the extremely complicated and highly emotional users that I would be impressed if this manages well, not technical and logical calendars. I.e. how do you tell if I'm not in the mood today (because I had a terrible morning) for any non-essential meetings?
@joelblackmore Clara doesn't try to read minds, and no in-house PA would either. The costs of failure are too high (moving things that you didn't actually want moved). However, Clara allows you to live in the world of intent. If you know you want something? Clara can deliver it for you. If you tell Clara to reschedule all non-essential meetings that day? She will.
Would love to have you try it.
@marannelson On the wait list! Looking forward.
p.s. I think the mind-reading is exactly what makes a good in-house PA> The person who does this for the COO sitting 2m away from me does this stuff extremely well.
Hi all! Excited to be on PH.
Wanted to note a few things that are particularly core as we build Clara:
1. Reliability is key. We measure our success, first and foremost, by this metric.
2. Focus on one use-case at a time, but deliver robustly. Clara only manages calendaring but is capable of more than just being CC’d in on an email exchange; she can coordinate complex recruiting and on-boarding flows, send outbound sales emails, and manage frequent, tedious follow-ups.
3. Ultimately, our sights are set on delivering Clara to everyone. AI will be built piecemeal and with commercial intent.
Happy to answer any questions you may have; feel free to reach me directly at maran@claralabs.com.
@marannelson I just started using Clara this weekend. It like it - congrats on building an interesting product. Quick question: How much of this interaction is "AI" verse a human in the background tweaking the response?
I've been using Clara for months -- it saves a significant amount of time that I used to spend going back and forth scheduling calls and meetings. I can give Clara my preferences (i.e. no meetings on Wednesdays and my favorite spots for coffee or lunch meetings), and the rest is taken care of. At Stripe, we're beginning to use Clara for much more than just scheduling.
I have been trying out Clara for a while and I am really impressed. The fact that you can just CC in Clara and most people will not even realise it is automated is awesome. Using email and calendars as the interface. Love it even though it is a bit pricey.
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