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Cohere — See what your users are seeing, engage them with context.
Cohere lets you see exactly how users interact with your web app, and offer a helping hand if they need it – it’s like you’re sitting right next to your users.
With Cohere Replay, you can now get the seamless live Cohere experience, now retroactively.
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Replies
Garry Tan
Hunter
I’ve said before, Cohere is the future of customer interactions. Whether you’re just building out your MVP or scaling your company, having the ability to help customers instantly and seamlessly can be the difference between successful customer retention or them walking out the door.
With Replay, you can go back in time, view customer sessions, and uncover issues before they’re a problem vs. guessing. You'll understand how your customers are using your product by being able to see it retroactively.
Cohere is the ultimate package for customer success.
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Cohere gives you a new perspective on your web app, we've found bugs that we didn't even know were there
I still can’t believe how quickly this team iterates. We’re big fans of Replay at Ramp. Replay has really helped us understand where our users are struggling so that we can optimize our most critical user flows.
@masudhossain thanks so much Masud! Hope things are going well at Queue!
I have been using Cohere for a few weeks now and it is a game changer for Customer Success. I am so excited to try Replay and consolidate all our CS tooling into one. Great job!
This is amazing, i just tried and i found some bugs which I didn't know. Big upvote from me. Thank you very much!
Cohere is an amazing product. I'm awestruck by how simple this makes it to keep users on the same page. No more "click the blue button on the left" over a choppy zoom call. Replay only makes that much much much better.
This is so awesome!!! Seems kind of like a combination of the best parts of HotJar and Mixpanel combined - Mixpanel gives me data on some of these user flows, but never enough. Reproducing errors is also a huge thing for us.
I signed up and I installed it.
It's a cool idea - but would you say this is a "support" tool for people who end up on a phone call with a customerrep? I mean, I have never had in 20+ years of exploring the web had a situation where someone had to show me via Zoom/Meet/Skype/WebEx how to use a website...people much rather make 1 video that showcases how something works and share it to thousands! Happy to be countered-argued, politely.
@orliesaurus This is true for B2C, but not necessarily for high-value B2B! It largely depends on how much you're willing to dedicate towards personalized customer support, which is a function of the customer's LTV