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Magic Tour Links by CommandBar — Give every user a personal tour
Magic tour links let anyone on your team, in any role, create personalized in-product tours that you can share with a link. Create red-carpet-walkthroughs for sales prospects, embed tours in empty states, share them when a user writes into support, and more.
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Chris Messina
Top Hunter
Hunter
📌
Onboarding tours that meet an individual where they're coming from — that's the ultimate concierge experience! Why shouldn't every onboarding be a red-carpet role out for each potential customer that stops by?
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Hello Hunters! 🙇
After lots of tinkering around the edges we're thrilled to announce Magic Tour Links by CommandBar.
A huge part of what we do at CommandBar is make user assistance not annoying. We’ve all experienced pop-up hell on other sites.
Take product tours.
❌ Random tours popping up and getting in the way of users’ flow is annoying.
💁 Precisely targeted tours that appear when users need them (like when they’re confused).
Even better? Tours that users opt-into explicitly. 🕹️
Create a tour and share it with users using just a link. ⭐️
Ideas for how to use these:
- Embed them in empty state text
- Share with users when they talk to you via chat
- Create them for sales prospects (will get them back into your product 😉)
- Create “Help me” buttons on your most confusing pages that trigger the tour
- Include them in your drip campaigns and changelog entries
- Create a personalized onboarding experience for your most VIP users
✨ Want to go further? ✨
Users can find and trigger tours via our Spotlight and HelpHub natural language assistants
🔥 Cautiously curious? 🔥
Magic Tour Links is a standalone feature. No need to use the rest of CommandBar to use it.
To give it a shot: https://commandbar.com/get-started
We hope this launch helps reduce some entropy for your users :)
Give us all the feedback!!
-James from CommandBar
Beyond cool! The customer support use case must be mind-blowing for customers.
@james_evans5 what software did you use to creat the video demo?
@james_evans5 Ah, amazing! I'm actually a customer but have mainly used for GIFs. Will need to try for product recordings. Great stuff.
Great launch, @james_evans5 & team! I hate those random tours that keep popping up! Your approach with user opt-in is amazing!
Excited to get this one out in the wild! 🚀
Huge use-case where I'm keen to see this feature come to life is the "surprise and delight" element from customer success and support teams.
Facing a new app head-on can be daunting - especially if it's quite complex. That's where I feel unique, personalized Magic Tours being so valuable.
Really looking forward to hearing your feedback as you give them a go! 🙌
Magic tour links sound like a delightful way to personalise the user experience. From sales prospects to support interactions, the red-carpet-walk-through idea is charming. It would be cool to see some customisation options for different themes or occasions. Can't wait to give it a try and add that special touch to our product tours!
I’m a user of CommandBar and I like it a lot. Love to see new features being added! 🥳
I wish we had this when I worked in customer support! What a game-changer!
