Tristan Legros

Crisp 2.0 — All-in-one solution to communicate with your customers

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Nicolas Princen
This is very encouraging. It's time to build real competition to Intercom, whose pricing is ridiculous and customer service abyssmal. Not to mention the clunky messaging. I am really looking forward to using this.
Baptiste Jamin
@nicoprincen Hi Nicolas! We trust that good competition is what drives a market. At Crisp, our values are : fair pricing, minimalism, and good customer support. As CEO, I like chatting with customers as well. It's important to use your own software to understand users!
Niv Dror
@nicoprincen I haven't heard a bad word about Intercom until this 🙄
Justin Mitchell
@nivo0o0 eh the pricing bit is at least true. It's crazy pricey, especially for early stage companies
Matt Hodges
@nicoprincen sorry to hear you've had a bad experience. It upsets us to hear that :( Pricing is something we are actively addressing at the moment. We hope to have an update for you later this year. We want Intercom to be affordable for businesses of all shapes and sizes–unfortunately, that's really tricky so we're taking our time to make sure we get it right.
Nicolas Princen
I appreciate your reaching out. All the CEOs I know are happy with the idea of Intercom more than with the product itself. After a few weeks it's shortcomings are pretty clear, and the very inflexible pricing leads to very unpleasant surprises when you grow. It's pretty obvious that the company abuses its deep integration to its clients BI to maintain very high prices. It will take competition to bring prices down quite dramatically, as Intercom has not been taking this issue seriously on its own. I am generally a champion of innovative companies and I never find myself criticizing other companies, but this one I feel is really pushing it. Happy to see very high quality products like Crisp or Batch pop up and bring something new.
Baptiste Jamin
Thank you Tristan! Over the last six month, Crisp Team worked on a revolutionary new version. We trust in a world where Business is closer and personal with customers. As communicating with users requires some time, we made Crisp 2.0 as a simple, and pleasant solution to communicate with customers everyday. From communication, user management, to analytics, many features are built-in to keep all your customers in one place. We hope that you'll like it and our team is here if you have questions :D
Baptiste, CEO at Crisp
⠅҈͚͛͘҉ͨ͟͝҉̦̾ͬ҉͚́ͅ҉͟͝͠҉͙͚͝҈̢̦͠҉̹͂ͅ҈͉͊͆҉̲̈
@baptistejamin Love the product and the referral system actually buys me coffee now ☕️ Use mine to buy me a cup of black gold ;) https://crisp.chat/?ta=eeUwqPXaTm
Gilles De Clerck  👾✌️
Hi guys, this looks fresh af! We love to chat over at Salesflare, most of our marketing and customer support eventually comes down to chatting. Curious though, what would you say is Crisp's edge over - let's say - Intercom and Drift?
Baptiste Jamin
@gillesdc It's of course a question that many customers ask. Of course there are other similar services, like Intercom, Drift (and there are many others competitors!). The key difference is not all about features but it's about experience. Crisp is made to be simple and crafted for small teams (Startups, SMB, Solo-founders as well). It's made to be used everyday. We also have a fair pricing model. Not a strategy. It's all about values.
Nevin Jethmalani
@baptistejamin @gillesdc I think this is a very important question. I would say Intercom is the leader right now in the space. We are able to send very targeting messages using a great UI with Intercom. Does your service offer that same feature set natively for iOS for example?
Baptiste Jamin
@nevinjethmalani @gillesdc It's also possible to target messages on the new Crisp release. iOS/Android SDK are not ready yet. We had to focus on essentials on this release. But a new Crisp release is coming! About Intercom, you are right.. It's a leader in this market, but everybody will agree that a bit of competition will improve customer experience.
Kunal Bhatia
@baptistejamin @nevinjethmalani @gillesdc you are making my customer/lead communication product decision very difficult now. Congrats on the launch. Will certainly be testing out Crisp soon!
Gilles De Clerck  👾✌️
@baptistejamin I agree it's more about experience than individual features. That being said, we use Intercom and its experience is really great. We're in SaaS ourselves and set high standards when it comes to UX/UI and freshness of design. Intercom is living up to those standards, pricing included. That is why I was asking for more specific edges of Crisp over Intercom. Crisp.im does look great though and it's a pity we didn't know about it before. We only recently decided on a live chat app and would have definitely taken Crisp.im into account.
Nicolas Bustamante
Crisp is really an amazing product !
Baptiste Jamin
@nico_bst Thank you Nicolas :)
Valerian Saliou
@nico_bst Thanks. ☺️
Roni Laukkarinen
We've been using Crisp from the very early stage at Dude.fi and it's perfect for our customers and us. After having tried over 50 different live chat software, Crisp is by far the best of them all. On top of the great product, customer support and even support provided for website developers is brilliant. With all my heart I recommend Crisp to all!
Baptiste Jamin
@rolle Thank you Roni. Thank you for sharing Crisp. We are now quite popular in Finland :)
Alexis Lewalle
@rolle Hi Roni! If you are willing to try another option, feel free to consider slaask.com, the customer service app for all Slack users! As you'll experience, we are iOS, Android compatible and we provide more than 40+ custom integration's to multiple tools!
Roni Laukkarinen
@lewalle We noticed Slaask a while back, also tried other Slack based chats, but we dislike the idea for the main part to be on Slack directly and therefore lacking some features. Not everything should be built on Slack-only. Crisp has s wonderful Slack integration, but we mainly use it as notificstion center, to inform our staff about upcoming chats.
Alexis Lewalle
@rolle Thank you for your great feedback Roni. Slack is evolving everyday, Slaask is also evolving everyday and we currently have more features, for example, than Crisp. I understand that, up to now, you don't believe in the "all in one" Slack vision but, as you can see or will see, this vision is getting more and more traction everyday. @Slaask, we don't believe it is efficient to use Slack as a notification center in regard to customer communication.
Roni Laukkarinen
@lewalle @slaask I disagree, but thank you for your opinion. For us, Crisp is better.
Jason Dainter
Do you have Zapier integration with the ability to update records (or create new if not found), tag users via zap, and add custom fields via zaps? I pay a fortune for intercom so would definitely consider this if you had those things as feel intercom has become somewhat stale due to their huge size. For me I rely on that in depth Zapier integration though, intercom does admittedly do this quite well.
Baptiste Jamin
@jasondainter As we are only three today at Crisp, we can't integrate with Zapier, as it requires a huge work to maintain. When we'll have some time after the Crisp 2.0 release, we'll build this Zapier integration :)
Alexis Lewalle
@jasondainter Jason, if you are using Slack, feel free to try Slaask.com, we provide a Zapier integration as well as 40 other custom integration's! And by using Slaask, you don't need to use anything in addition to Slack to take your customer communication in charge!
Emmanuel Lemor
@lewalle @jasondainter humm trying to poach customers away from 1 chat vendor while on their page is humm rather 'gauche'... isn't it? ;) lol
Kunal Arora

Do not use this app. If you want to cancel subscription there support and CEO will say CANCEL it but they don't have any option for cancellation. They simply suck money out of your wallet. DON'T USE THIS!

Pros:

Nothing

Cons:

They have a tricky pricing

Baptiste Jamin
I'm sorry about this experience, but it's wrong! You can cancel your subscription in a click, it's explained here: https://help.crisp.chat/en/artic...
César Trigo
Hi all! Just a quick note to say that we really love Crisp and even more with the new design. Congratulations to all the team! We at Applivery.com use Crisp on daily basis and we can assure that is an amazing solution. And, btw, we are also featured on PH today: https://www.producthunt.com/post... :)
Baptiste Jamin
@cesartrigoes It's pretty amazing! good luck for your product today. We also have friends on ProductHunt today. It's called Octobat. A huge surprise because it was not planned at all! https://www.producthunt.com/post...
César Trigo
@baptistejamin OMG, we've been using Octobat in the past hehe what a coincidence! Good luck guys and thank you!
Romain Prevost
@cesartrigoes @baptistejamin Hey guys! Why not consider our new version to try Octobat again? Cheers
César Trigo
Hi @romprev! Actually we have very specific and tailored made billing requirements and therefore we decided to build our own invoicing system. But in any case, we have plans to use your service for another project we are building ;)
Romain Prevost
@cesartrigoes ok great, would be happy to know more :). How you guys solved the VAT issue?
David Fox
Tried it for the low pricing. But stayed for the feature set and stability. Really works great across web, email, and mobile and allows our small game dev agency to act like it has a giant sales and customer response team.
Baptiste Jamin
@david_fox Crisp has always been made for small companies. I hope that you'll like the new release!
Alexandre Mouriec
Congratulations on the launch @quentin_dq @valeriansaliou and @baptistejamin 👏 It's awesome to finally see the new version :) We are using Crisp at Argos VR Systems and we love using it. I am looking forward to use Crisp 2.0. What was the hardest feature to implement in the new version ?
Baptiste Jamin
@mrcalexandre @quentin_dq @valeriansaliou Thank you Alexandre! This new version has been release for month in private beta. The biggest challenge was to ensure compatibility for existing users and beta users. @valeriansaliou did a great job on it. On my side, I think that my biggest challenge was MagicBrowse, our new feature to see your users' screen :)
Alexandre Mouriec
@baptistejamin @quentin_dq @valeriansaliou Thank you for your answer :) I understand, the MagicBrowse feature looks very useful to see where people have problems.
André J
"See what visitors type before they hit send." I always suspected Customer service could see what I was typing. 🤔
Baptiste Jamin
@eonpilot We support also DoNotTrack to prevent visitors aware of privacy to be tracked. Here is the way to turn this on with Chrome https://support.google.com/chrom...
Csaba Kissi
I like the messenger integration feature
Marc Montagne
We've been using Crisp with Toolwatch since the beginning, it has been an amazing product helping us interacting smoothly with our users and it's getting better day after day. Congrats to @baptistejamin and @valeriansaliou for the amazing work so far, looking forward for the next features!
Baptiste Jamin
@marcaime @valeriansaliou Thank you Marc for being one of our first 10 users!
Jordy van Gent

Used it with a small number of test uers so not sure how they perform with a high traffic site. But the onboarding and installation are easy.

Pros:

Great and adjustable design

Data in the EU

Pricing

Integrations

Cons:

Triggers could be more extensive

Tristan Legros
Loved the V.1. Amazing V.2. Dope team.
Baptiste Jamin
@tristanlegros Thank you again for upvoting us
Marc M
Awesome! I just read through all the new features and its crazy how much you have added to improve the users experience. Crisp V2 will definitely be one of the most useful tools when running a website. 👍🏻 Great job!
Baptiste Jamin
@seven11nash We worked hard on collecting user feedback in October. One of our biggest surprise was the plebiscite of MagicBrowse
Christopher Brown
@baptistejamin Is MagicBrowse aimed at mobile or desktop users? As someone not super familiar with customer service apps I didn't even know this was a possibility 🤔
Baptiste Jamin
@nd4spd13 WIth MagicBrowse, you can see your visitor's screen (People using your website)
Rishabh Sinha
Super excited to try the new version. We've been already using Crisp.im from almost 4 months now. Intercom has some serious competition now 😸
Björn Antonissen
Looks beautiful. Can I integrate Crisp in my app for customer support?
Baptiste Jamin
@bjornftw Is it a web app or a mobile app?
Baptiste Jamin
@bjornftw As we are a team of 3, we had to delay a bit our mobile SDK, but we'll add a mobile SDK in Crisp.
Alexis Lewalle
@bjornftw Otherwise Bjorn, if you are using Slack and cannot wait weeks, feel free to try Slaask.com, a customer service app for all Slack users! You can use it on iOS as well as Android!
Baptiste Jamin
@bjornftw Hey. Our mobile SDK is coming soon. Feel free to reach us on the support to try the beta :)
Francisco Gaytan
We've been using Crisp at cloudtimecards.com for a while now and we are extremely satisfied with the product. It couldn't be any simpler to set up.
Chris Jayden
Literally just installed this today on Heroic Academy. I love how simple and minimal this is in comparison to Drift. Adding this to my personal blog tomorrow 😻
Baptiste Jamin
@chrisschwartze Wow! Thank you for your feedback!
Alexis Lewalle
@chrisschwartze Chris, if you have time, feel free to try Slaask.com the customer service app for all Slack users! We would love to have your feedback!