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Crisp Livechat — The most modern experience to talk to website visitors
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@_jacksmith @maneesh It's pretty understandable to me... I agree, it takes the most modern approach. Unquantifiable, yes. Truly differentiated? Hell yes. For now...
@stephenalan it's a bullshit tagline that imho the company shouldn't make, but users should decide. No product can self claim to be the "most modern" or "best designed".
@_jacksmith I understand your frustration. But, it's business. BS claims are made on a regular basis. It's the user's connection to it that counts, who usually won't care if the claim is unquantifiable or even substantiated. It's marketing. Let's face it. The greatest marketers make some of the most audacious claims.
McDonald's "I'm Lovin It?" - hardly.
Just experienced the Live assist demo. It's awesome :) You guys are incredible.
I wish if we could actually click things remotely like what we could do with 'Team Viewer'.
You said it's technically possible, you haven't enabled it because of security reasons.
Can't you put an option to enable once the support team take a consent from the user in terms of the exchange of an OTP that can be remotely generated and sent to the user's email and surely only if the user has already submitted his/her email ID?
We are using Crisp everyday at Argos VR Systems and we are loving it. One of the best tools we use on a day to day basis 👍 we can't wait to use these new features with our customers 🙌 Great job @baptistejamin @valeriansaliou and the Crisp team
3 month after Crisp 2.0, we release our revolutionary Livechat!
It contains a lot of innovations, including:
- The new LiveAssist feature allows your agent to take control of your visitor screen and assist them
- Video calls
- Drip Campaigns
- A new CRM part
- A bot feature to auto-reply to customers
- The first in-chat game, allowing your visitors to wait when you are offline
- You can start using Livechat and then hand-over using other channels (Messenger, Twitter, SMS, Email)
@baptistejamin Wow guys this is an exceptional update. You've added so many feature-rich upgrades that I'm sure so many people (including myself) will find useful.
@baptistejamin Sounds great. Have you considered (if not done already) to make it possible for people to leave a recorded audio/video message - for inspiration check 'Pressplay.io'
Been using Crisp for a few months now and really love the ease of use. The team has also been super responsive and helpful! Glad to see you doing big things :)
This product is a killer! I'm using it since few months and it works really great, and now video calls inside toolbox chat?! Awesome idea and i think it's really revolutionary approach! Congratulations!!
Hey @baptistejamin, Very excited to see a new update to Crisp rolling out! This is Fascinating! Thrilled to give it a shot. Lastly do you have any early bird offers for bootstrapped startups.
@_ankitsingh Hi! We have Crisp Pro that is the cheapest plan on the market
Wow, Crisp has come a long way since I first started using it. Video chat has the potential to be a game-changer for our sales team. Keep up the good work!
Really liked the idea & I would love to try you, guy, but you don't have Segment integration which is critical for us :( Can't imagine switching to you without this.
@baptistejamin Baptiste, hi. Sorry, I missed your answer. Good to know that. We'll definitely try you after that. If you by any chance can let me know about this implementation, that would be great: zk@appfollow.io
Thanks in advance.
Would love the video feature included in the Pro plan. Maybe a plan similar to unlimited but reduce the agents? I don't know. Price point somewhere between the Pro and Unlimited would be very nice!. But I do love how it's been coming along.
Oh and the option on the chat window to play a game was freaking awesome! haha. Love it!
We've been using Crisp.im at CleverHost for a few months now. It has easily been the best solution we've tried out of at least 10 others. It's great to see a team with affordable pricing, that continues to push the limits of what the product can do, and solicits feedback often. Thanks for being so good, @baptistejamin and team!
As always, I'm more than impressed by the great work you guys have been doing over the past iterations of Crisp and proud of being a member since the beginning! A huge congrats to the whole team!
@marcaime Thanks Marc. And double-thanks for the initial hunt of our V1!
The design of the website and the features of your product look solid, but you may want to consider hiring a copywriter - I'm seeing some grammar issues and some odd wording on your homepage.
@baptistejamin a quick check because I couldn't find it in crisp settings...if no agent is available online and a user drops a note, can we get their email only in this case? we don't want to force them to give email when we are online and chatting...however only when there's a delay in reply or we are offline, there should be a way to get their email
Video chat is an awesome and super innovative feature. I can't wait to switch to crisp. Awesome focus on the problem you're solving!
@baptiste Is this kind of feature available https://www.intercom.com/custome... ?
@baptistejamin congrats on the version release. Hey I haven't been able to navigate your website to find the details fo the CRM/Users features. I'm a long time Intercom user but my SaaS platform is small and Intercom pricing is killing me a bit so am looking for a viable alternative for inapp automated messages from events and tagging as my users interact with my app. We also use Intercom for onboarding users both with email and inapp messages. Thanks! Cam
Love the design and functionality 👌Free package is nice too, so we can test it out. Haven't used it yet, but saved to install on several websites I manage very soon!
I'm a huge fan of Crisp. After 1 week of testing it out, I migrated all of our support outlets to it and shut off our other support platforms. Baptiste, in particular, is SUPER-fast with support and listening to feedback so early on. Hope you all succeed! My company loves Crisp.
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