Overlay is a website search engine, powered by AI, that fights bounce rates while reducing support workload. Overlay works as a full-page website pop-up that leverages Crisp AI data hub to enhance the buying experience.
Hey Product Hunt Community! 👋
I'm super happy to hunt Overlay, built by the amazing Crisp team.
It seems to me we’re coming to a chatbot-fatigue era where people visiting websites don’t want to talk to a bot.
And this is a huge problem. it’s a problem for your business, because you’re losing potential customers, and it’s a problem for your team, because they are not helping your customers to get their answers.
With Overlay, companies can now fight poor website information research and provide anyone with a powerful website search engine, displayed as a full-page pop-up on your website, before anyone can get in touch with you.
Here’s what makes Overlay different:
🔍 Trained on custom data: powered by Crisp AI intelligence hub, you can train an AI to speak and sound just like you do.
🤝 Fully customizable: whether it is through Crisp well-known chat widget or through a Javascript SDK, you can build the website search experience you’ve always dreamed of.
💡 Smooth transitions: At some point, it’s still great to speak with someone and Overlay allows this transition, very seamlessly.
I’m excited for you to try it out and would love to hear your thoughts, questions, and suggestions. I think @baptiste and @valerian, Crisp co-founders will be hanging out in the comments, so don’t hesitate to ask them your questions!
Congrats on the launch, @alexd. Wondering if you have plans to integrate into the codebase to understand and answer how to questions or enable users to take action in the product within the search box. e.g. user asks a question, and your bot provides an answer and a button to take that action right there.
What a team ! I was already impressed by their support + AI solution, but now with this addition, it's way above the competition.
Congrats to the team you're the best !!
I've been using Crisp for over 5+ years now, absolutely love it. Had the chance to preview the new Crisp and I've been enjoying it for days. Absolute game changer! Great work team!
Wow! Overlay by Crisp is an excellent tool. We've been using it and have been a customer of Crisp for the past 3+ years. We're incredibly grateful to the Crisp team.
The 2,500+ reviews for our Shopify apps (ufe.ai, BUCKS etc) are a testament to the amazing support we've given through the Crisp platform. Kudos to Crisp!
@pierre_lepoulain Overlay can really make the difference when you have a website with a lot of traffic and chatty customers :)
It really helps to direct users to the correct content, before they can engage with real-problems
We've been happily using Crisp for a few years now, and their team consistently empowers us with valuable AI enhancements to deliver top-notch chat support. You won't be disappointed with the new AI Overlay.