p/crisp
Give your customer messaging experience a human touch
Alex. Delivet
Overlay by Crisp — The new AI-powered site search experience
Featured
51
Overlay is a website search engine, powered by AI, that fights bounce rates while reducing support workload. Overlay works as a full-page website pop-up that leverages Crisp AI data hub to enhance the buying experience.
Replies
Alex. Delivet
Hunter
📌
Hey Product Hunt Community! 👋 I'm super happy to hunt Overlay, built by the amazing Crisp team. It seems to me we’re coming to a chatbot-fatigue era where people visiting websites don’t want to talk to a bot. And this is a huge problem. it’s a problem for your business, because you’re losing potential customers, and it’s a problem for your team, because they are not helping your customers to get their answers. With Overlay, companies can now fight poor website information research and provide anyone with a powerful website search engine, displayed as a full-page pop-up on your website, before anyone can get in touch with you. Here’s what makes Overlay different: 🔍 Trained on custom data: powered by Crisp AI intelligence hub, you can train an AI to speak and sound just like you do. 🤝 Fully customizable: whether it is through Crisp well-known chat widget or through a Javascript SDK, you can build the website search experience you’ve always dreamed of. 💡 Smooth transitions: At some point, it’s still great to speak with someone and Overlay allows this transition, very seamlessly. I’m excited for you to try it out and would love to hear your thoughts, questions, and suggestions. I think @baptiste and @valerian, Crisp co-founders will be hanging out in the comments, so don’t hesitate to ask them your questions!
Baptiste Jamin
@baptiste @valerian @alexd Thank you very much Alex for hunting us 🙏
Jan
@baptiste @valerian @alexd This is such a timely solution, the "chatbot fatigue" is real! Congrats on the launch!
Baptiste Jamin
@baptiste @valerian @alexd @jan_ber thank you very much! It’s exactly why we made this Overlay :)
Tom Benattar
Congrats guys! Look really nice :)
Baptiste Jamin
@tombenattar Thank you very much!
Siful Islam
Great product for customer support. Congratulations on the launch. 🙌🏻
Yigit Ihlamur
Congrats on the launch, @alexd. Wondering if you have plans to integrate into the codebase to understand and answer how to questions or enable users to take action in the product within the search box. e.g. user asks a question, and your bot provides an answer and a button to take that action right there.
Baptiste Jamin
@alexd @yigit Sure it is definitely possible using Crisp
Brice Maurin
What a team ! I was already impressed by their support + AI solution, but now with this addition, it's way above the competition. Congrats to the team you're the best !!
Baptiste Jamin
@b_maurin Thank you Brice 😍
Kevin Piacentini
Crisp is for sure the greatest product out there for customer support. This new version looks incredible. Keep up!
Valerian Saliou
@kevin_piacentini thank you Kevin!
Baptiste Jamin
@kevin_piacentini thank you so much Kevin
Mike
I've been using Crisp for over 5+ years now, absolutely love it. Had the chance to preview the new Crisp and I've been enjoying it for days. Absolute game changer! Great work team!
Baptiste Jamin
@mikestrives Thank you so much Mile <3
Valsaraj R
Wow! Overlay by Crisp is an excellent tool. We've been using it and have been a customer of Crisp for the past 3+ years. We're incredibly grateful to the Crisp team. The 2,500+ reviews for our Shopify apps (ufe.ai, BUCKS etc) are a testament to the amazing support we've given through the Crisp platform. Kudos to Crisp!
Baptiste Jamin
@valsaraj Thank you Valsaraj!
Aurelio
This is just awesome! The tool we've been waiting for! Thanks guys!
Fabien Pinel
What a great add-on! Can't wait to try it 👏
Baptiste Jamin
@fabien_pinel Thank you so much! Don't hesitate to ping us so we can help to set this up
Clément Champau
Game changer for our users at Scribe Mail. Reduced customer request on the support by 30% while being more interactive for them.
Baptiste Jamin
@clementchampau Thanks Clément for the insights!
Pierre Le Poulain
Wow! Overlay is game changer! I cannot recommend Crisp enough! Great work, team!
Baptiste Jamin
@pierre_lepoulain Overlay can really make the difference when you have a website with a lot of traffic and chatty customers :) It really helps to direct users to the correct content, before they can engage with real-problems
Jean-Baptiste Jézéquel
Great product! I've been a user for a long time and the team is killing it
Valerian Saliou
@jb_jezequel thank you!!
Philipp
Users not getting lost anymore? Sign me up!
Baptiste Jamin
@hadjimina Absolutely! It's very easy to setup
Tanmay Parekh
All the best for the launch @valeriansaliou & @baptistejamin!
Edouard Vaudour
Great launch! Happy to scale Kalent customer success with Crisp latest features! Congrats from Nantes @valeriansaliou @baptistejamin
Baptiste Jamin
@valeriansaliou @edouardlooti Thank you so much Edouard!
Erik van de Wiel
Chatbot fatigue is definitely a thing. We’ve been using crisp for a year and I can't wait to test this new tool! Congrats on the launch guys
Edouard Uguen
Love it! Congrats Crisp team 💙
Thomas MOUSSAFER
Congrats guys! A game-changer feature!! So excited to have it on Jimo 🚀
Steeve
We've been happily using Crisp for a few years now, and their team consistently empowers us with valuable AI enhancements to deliver top-notch chat support. You won't be disappointed with the new AI Overlay.