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Free Knowledge Base by Dashly — Optimize your customer support with Knowledge Base by Dashly
Add articles to the Knowledge Base and share them with your users in live chat, on your website and inside the product. Your customers can find the answers anytime, even when the support team is asleep. Analyze the effeciency. Optimize SEO. Knowledge is power!
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@Bernardamus
Why is this product better than other popular services like Freshdesk or Zendesk?
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@bernardamus thank you for that question! In terms of product Dashly is a solid product, not a platform like Zendesk or Freshdesk. You do not need to add other "internal products" to improve your opportunities. In Dashly it is one plan. Hope that makes sense
!dashly reveals great new tool for my processes in creating the content for my clients.
@dmitry_shuvaev wow, happy to hear that, Dmitri. What tool did you use previously?
Would you have a side by side comparison with intercom? I hate their billing model, but love their product. Thanks
@b_maurin hey, Brice. Look at this, there is a side by side comparison: https://www.dashly.io/dashly-vs-...
A great product with a superb team and support. I have had Dashly for a few months now and have seen the versatility and power of it. The team are always expanding the tools and features and it just gets better and better. No matter how good a product is though - without great support and service they don't last and problems arise. My experience has been one of Dashly providing not only top notch support and service - you become a part of the family. It is a community that is there for you at every step. Exceptional.
Hey-hey Product Hunters!
We are really glad to release and share Knowledge Base with you!
It is fully feedback based product 🔥
We are open to even more feedback from you.
Do you have all-in one solution for customer support?
Hey Product People!
I'm Valerie, not CEO @ dashly.io.
We work hard on perfecting customer communication. Our main mission is to help SaaS teams be closer to their users. When support is needed, it must be provided as quick as possible.
Our team is excited to tell the world about Dashly Knowledge Base. It helps you create a collection of articles with FAQ and instructions about your product.
The Knowledge Base brings customer support to a new level. No more copypasting, long messages typing, surfing the internal docs to find the info, appointing chat conversations to your colleague who knows how to solve a particular issue. Forget about all that fuss. Dashly team has the solution.
It's easy: create categories, add as many articles as needed to the Knowledge Base and send them when communicating in live chat within 3 clicks. Dashly mobile application allows your agents share the articles in live chat on the go.
Great news for marketers: each article in the Knowledge Base can go through indexing. Improve SEO ranking of your product with Dashly Knowledge Base.
Let your customers be proactive as well! Just place the link to the Help Center on your landing page, in the welcome message or within the product. This brings you closer to self-service.
We are 100% sure that Knowledge Base by Dashly will decrease the response time of your support team and make your customers happy and successful.
Last but not least: Dashly Knowledge Base is free.
Enjoy a new level of customer support!
Best regards,
Valerie
@victor_kukshinov thanks for the feedback during the testing period, Victor. There were lots of useful insights
@olga_kaptieva thank you Olga. That is all-in-one tool to make your customers happy with your product.
@pavel_sokovnin thank you Paul! Would love to hear the feedback from you next month
@ivan_komarov many thanks. If you have up to 30 articles, you may use it for free forever.
