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Document360
p/document360The knowledge base software that scales with your product
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Kevin William David

Document360 7.0 - The knowledge base platform engineered for growing companies

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Instantly create an online Self-Service Knowledge Base for your Customer and Employees (accessed either publicly or privately). Reduce the volume of support tickets by having an awesome knowledge base for your customers.

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Saravana Kumar
Maker
First of all, thanks @kevin for hunting Document360! I’m excited to share with you what Document360 has been working on since our previous launch 2 years ago. Today we have launched Document360 (Version 7.0). What's Cool about it? This is not just a minor facelift. This is a complete revamp of how knowledge base can be leveraged to create delightful experiences for your customers and employees. With a modern user interface and rich new features, Document360 provides a versatile knowledge base platform. We hope you will love it! Through our strenuous hard work and support from our customers, we are recognized as #1 Knowledge base software by Gartner Digital Market, G2, and Capterra What's more: We support hand in glove during migration from your existing documentation platform. With Document360, it’s never been easier to get started with your knowledge base and quickly see value from integration with your favorite third-party tools. Give it a try, and let us know what you think in the comments below. The Document360 team and I are here to answer any questions.
Puneet Kataria
@kevin @saravanamv Document360 has shown what knowledge base can be and should be. You're definitely pushing the bar higher everyday. Congratulations on all the success.
Saravana Kumar
Maker
@kevin @puneet_kataria2 thank you very much for the kind words.
Surya Venkat
Definitely a go-to product for creating a self-service knowledge base 👌
Gowri Ramkumar
Yes, highly recommend for anyone wanting to make their documentation easy and super simple.
Aaron Krall
Saravana and his team are top-notch. They've thought everything through on this new version of Doc360. If you want a knowledge base you won't outgrow, check them out
Federico Jorge
Always great to hear from the Document360 team. Congrats on the launch, @saravanamv
chAImeleon
One of the best tools to have your online documentation and reduce the support tickets. You definitely do not want to be tech-savvy at all to handle it. Enjoy documenting with this great tool!
Manikandan Subramaniam
Looks great. How does this differ from the wiki @saravanamv ?
Saravana Kumar
Maker
@manikandan_subramaniam there is a major difference between Wiki and KB solutions like Document360. In Wiki, it's collaborative editing (ex: Wikipedia) there are more authors continuously updating the content. Whereas on knowledge base, it's designed for limited number of content producers (editors and reviewers) and a lot of people consume the content (internal employees or customers). Best cases for Knowledge base products like Document360 is product knowledge bases or internal knowledge bases (private) like employee handbook, process documents etc.
Nibu Thomas
Been a customer now for over 2 years. Not only do they always taken product feedback seriously, they find ways to give us pleasant surprises as well! Looking forward for more!
Suki Rajendran
Great tool, simple and easy UI, You do not have to be technically sound to use this tool. The Knowledge base solution for all industry sectors
Antony Praveen
Congratulations @saravanamv on the launch! Document360 look like a great product to build knowledge base. Can you highlight some recently added product features please ?
Saravana Kumar
Maker
@antony_praveen this is kind of our bundled release over the past 2 years we have added a lot of exiting new features. The full list can be seen here https://docs.document360.com/doc... Few of the top features to note * Smart Bars * Ticket deflectors * Knowledge base assistant * SSO/JWT * Export as PDF * Import from Word * Link analytics * Review reminders
Steph Nelson
We love Document360 and it saves us so much time on a regular basis as we create and update our documentation. More than that, our users are more apt to quickly refer to our documentation/help-center than they were in the product we used earlier. The Document360 team is incredible. They are personable, attentive and they take great care in meeting our requirements. They are quick to set up calls if we have a question and request and every single person on the team is kind, patient and incredibly savvy. I searched and tried every (it seems!) documentation/knowledge base tool and when we landed on Document360, there has never been a question that this would be our long-term solution. Here are my favorite things about the product itself: - Markdown editor - Create quick templates - "Drive" to manage images and videos so you don't have to update a new screenshot in 125 different places - The UI is beautiful - The ways we can customize the home page - Their Knowledge Base Assistant that we have installed on our product that allows easy access to documentation without leaving our system - Snippets and variables so we don't have to always recreate the wheel - The way we can organize our documentation - They are CONSTANTLY making improvements. Not just little things - but they add impressive features that instantly have a positive impact on how we use their product If you are wavering between Document360 and another tool, I hate to sound bossy, but sign-up for Document360 if you want to be heard and actually *enjoy* the process of managing a knowledge base. We love this team! Congrats, Y'all!
Saravana Kumar
Maker
@srne thank you very much for writing such a detailed positive feedback. Greatly appreciate it
Kuzhali Maheswaran
I have been following you guys for some time and amazing growth and consistent new feature release it what makes you stand out. Well done @saravanamv and team.
Mathew Anish
Congratulations, @saravanamv and the entire Document360 team! I've always loved the ease and flexibility provided by the tool, not to mention the plethora of excellent features. I can't wait to see what's new!
Pradeepa Somasundaram
@saravanamv @mathew_anish Thanks Anish, Please do a trial sign up to explore all the features. We have no limitations on trial Sign up!
Dyutima Anand
Looks Great! Congrats on the launch!
Peter Loving
Document360 is the best knowledge base tool I have seen and the team are always working hard to improve it. Saravana also hired me to provide a usability review in which I was impressed by the product, yet we found a few opportunities for further improvements which were noted and have subsequently been released into this launch. Great work guys!
Saravana Kumar
Maker
@peter_loving thanks for you help in fixing some of the design challenges in the product
marshal ebinezar
If you're looking for the best knowledge base software for your company. Document360 is the only option with an affordable price. @saravanamv and his team truly care about providing an amazing experience to the customer and it shows in the product. we really happy about the product and support.
Vidhya Rachel
Document360 offers various Customisation option which makes it super cool
Shanthosh Senthil
It's great that there's a dedicated migration team to migrate content our current knowledge base to Document360.
Pradeepa Somasundaram
@shanthosh_senthil Glad that we supported you well during your migration. Thank you for your comments
Poonguzhali Sathya
Easy and quick tool to create your own Knowledge base with super cool features
Gokulnath Haridharan
Excellent knowledge-base software with an impeccable migration team.