p/donedone
The straightforward, no-nonsense issue tracker.
James Milliron
DoneDone — Manage projects and support customers all in one place.
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DoneDone is the simple issue tracking and project management app with help desk and customer support features. It’s the all-in-one place to keep track of all your projects & customer communications. Keep it simple. Get things done. Start using DoneDone today!
Replies
Johny vino
Love the design and user flows team. whoever made the design hats' off 👌
Michael Sanders
@johnyvino Thank you! We really appreciate the support and feedback. 🙏 Keep an eye out for some new additions and improvements throughout the year.
James Milliron
I came across DoneDone when I was looking for a no-nonsense way to manage projects. Now I've been using it for over a year and have become a loyal user. 🙂Take a look, and I think you'll be impressed by the simplicity of the DoneDone workflow. DoneDone is the only productivity app I've used where I have been able to quickly switch back and forth between team projects and customer communications. I also find that the visual layout makes it easy for me to see what tasks need to get done and when. You can manage all your projects and tasks in DoneDone Projects and all your customer communications in DoneDone Mailboxes. Tasks can be assigned to team members, tagged, prioritized, scheduled, and managed in a clean interface. I spoke to the makers before hunting and they're offering a special deal for Product Hunt users. Sign up for a free trial and enter promo code producthunt10 on the billing page. Once your trial is finished, you'll get 10% off for the next 12 months (which is awesome because their prices are already super competitive). Must be redeemed by September 30th.
Ka Wai Cheung
Hey Product Hunt, There are very few simple but useful, functional yet beautiful task and issue trackers out there. I remember thinking this back when we developed DoneDone in 2009. We thought we could do better. It’s a decade later, and many such tools have gotten more complex and even less aesthetically pleasing. Our goal with DoneDone is a product you enjoy using and looking at every day that doesn’t take days to learn. Our custom workflows (https://donedone-2.helpdocs.io/a...) feature is a great example: It allows you to build your own set of statuses tailored to your needs but without the massive overhead that other products offer. We’ve had customers leave our product only to come back months later because what they thought was a more “robust” solution only ended up causing more confusion. Simplicity is and will always be the backbone to our product. Get 10% off for 12 months by redeeming product code producthunt10 by September 30th.
Michael Sanders
Hi Product Hunters, It all started a decade ago when my agency partner, @ka_wai_cheung , was unhappy with the bug tracking options we had at the time. We decided to create our own and named it DoneDone. Fast forward a decade or so and DoneDone remains a bug tracker but is also so much more. It’s a task tracker. It’s a project management tool. It’s a customer help desk. It’s an applicant tracking system. It manages any of those workflows or one you design tailored to your team. It’s the easiest way to manage your projects and your customers, all in one place. Our own remote team uses DoneDone to stay on top of projects, provide support to our customers and hire new team members. That’s how we’ve used DoneDone ourselves. We’re incredibly excited to see how other teams use DoneDone to get work done. As a special thank you to supporters from Product Hunt, get 10% off for 12 months by redeeming product code producthunt10 by September 30th.
Kamlesh Mak
Does your customer support feature allow me to chat privately with my team members, or is it just two way conversation between me and my customers?
James Milliron
Hi @kamleshmak. Yes you can have internal conversations with your team while working on customer support inquiries. And all communications between you, your team, and your customer are displayed in-line. There is a great video in DoneDone Help Docs that shows how it all works. You can see that video here: https://donedone-2.helpdocs.io/a...
Waylon Martinez
We use this product every day for all of our clients! Couldn't be happier!!! Seriously check it out.
Brandon Young
We use this product every day for interaction with our customers and managing our development tasks. In the past I have used many bug systems and most of them seem to become more of a burden than a tool. DoneDone keeps things simple and keeps progress moving! Great to see it make it to Product Hunt!
Andrew Bennett
Our production company loves DoneDone! It's a simple and creative way to track projects. We highly recommend it!