I'm curious how this would be received by customers within a retail store. I can see this being an interesting way to engage while improving efficiency.
@andrewmettinger@bentossell Thanks for the mention Andrew!
What Double is doing is for sure similar in the sense that both are video chat products for physical spaces. However, the applications and use-cases themselves are pretty different.
Double makes (what looks like) a really slick robot on wheels that allows the person on video chat to move around the space from a remote location. Great for offices and remote employees, which is how they are marketing it.
The LiveNinja Kiosk is designed for retail environments that tie into our call center-like software so that agents can answer inquires from in-store customers via video chat. Our software has a lot of things like custom call routing, hold queues, feedback forms, etc designed specifically for that type of setting.
Hope this info is helpful when comparing the two. Thanks so much again for thinking of us! :)
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