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Channels by Dovetail — Turn user feedback into real-time insights
Channels uses ML to automatically categorize mountains of support tickets, app reviews, and user feedback, surfacing real-time insights to fuel product decisions. It’s the latest release from Dovetail—the customer insights hub used by product teams globally.
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Ally Kendall
Hunter
📌
Hey Product Hunt!
Dovetail is already helping some of the world's leading product teams to make customer-backed decisions based on insights from interviews, sales calls, usability tests, industry reports, and more. But what happens after launch?
Support tickets, product reviews, and churn reasons are goldmines of valuable feedback, but they remain buried across tools and endless spreadsheets.
Channels uses tailored machine learning models to turn this valuable user feedback into real-time insights that you can actually use to improve your product.
🤝 Connect with Zendesk, Intercom & more (more coming soon)
🏔️ Uncover themes in impossibly large data sets
🤸♂️ Customize themes to focus on the most relevant insights
💌 Get real-time insights for better product decisions
What's next?
We're building out more integrations. You’ll also be able to drill down into your own product area or customer segment with powerful filtering, sorting, and data visualization features to control which themes are shown (or even generate new ones). Plus, magic search will pull from your data in both projects and channels.
Stop letting feedback go to waste. Join the channels beta FREE.
dovetail.com/product/channels
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Hey Product Hunt! Super excited to share our latest product launch, channels, which helps teams make sense of thousands of support tickets, app reviews, user feedback, and more.
@humphreybc definitely see the value of what you're building. I wasnt exactly understanding what the main dovetail product is aside from the channels? More thoughts: https://lnkd.in/dK_juurv
