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Drift 2.0 β A scalable way to talk to your customers
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@mikeginnyc thank you. Performable family reunited. So excited. Let's create something awesome together. πππ
@dcancel absolutely agree. @drift looks like the perfect solution for companies who are ready to save money by loosing the call centres and actually giving a quality service in a way many people would rather choose to communicate. In Asia, most countries are mobile first. Just thinking of the capabilities of WeChat. Would be interesting to see how quickly Drift picks up in Asia.
Is this any different to Intercom? It looks very similar to the upgrade they announced last week with their new messenger.
@marcusataylor there's a lot of similarities between any of the live chat/messaging apps. We're starting to go in a different direction, focused 100% on marketing. Come check us out.
@davegerhardt what does focused 100% on marketing mean, could you elaborate on that?
@davegerhardt Intercom focuses on marketing though? We use their chat primarily for marketing - automation, NPS surveys, converting visitors to users / trials to paid etc. Built-in In-app NPS is a nice feature as currently we're having to daisy-chain Promoter.io with Intercom to get that functionality, but for me personally it feels pretty similar.
@marcusataylor you can do marketing with it, sure. If you're already using Intercom then there's no point in really battling it out on features right here. If you're up for something different from a team that has been building some of the best B2B marketing tools in SaaS for the last decade (Performable, HubSpot), come hang with us - it's free too so you can always play around and decide for yourself.
A little bit of machine learning mixed with messaging. I'm excited about Drift's 2.0 release and what it's going to do to reduce the friction in marketing and customer communications. This is the kind of product stuff that makes me excited about SaaS (again)! Feels like we're just at the beginning of what's going to be a big trend with messengers as well as SaaS as a whole.
I love the look of Drift 2.0. I tried the earlier version and will take a closer and more serious look at the current product.
My company is using one of the "other" messaging apps currently simply because they have a really well polished mobile (eg. iOS) app. Is there a mobile app in the works?
@geetfun Simon thanks for the note. Our mobile app is on the way. If you're interested in being part of our beta customers using it today just let us know.
Platform looks really slick! ππΌ excited to check it out and will def recommend to friends/businesses ππΌ
Hey everyone - Thanks for checking out out Drift 2.0! I'm the Product Manager over here at Drift and we are so excited to help more businesses have one-on-one conversations at scale. Feedback is always welcome. Feel free to drop a note here or talk to us through Drift π
We are running Drift for our support chat. Wired into Slack our experience is pretty good so far. Always happy to see new features popping up. Recommend it!
Got through the onboarding and made few tests. You got a very nice design and everything seems to be working fine and easily so far.
Great hunt.
@jice_lavocat I agree Jice, it is a great product! So happy to see a local startup doing well here on PH as well!
@jice_lavocat :) if you have any design feedback please let us know!! always looking to make Drift better
This looks very interesting, clear and smart analytics. It'll be interesting to see how it works in practice.
Very excited about this. Looks like just the ticket for our website. I signed up and have been making customizations etc, but the "publish changes" button keeps getting stuck and a few of my changes havent saved. Would love if someone could look into this, I'd really like to give this product a good run :)
@khurammalik Oh no! That's no good. I'm going to look into this right away and make sure you're not running into that. Hang in there - I'll let you know once it's set.
@mattbilotti OK thanks . I sent a message within the app as well (just so you're aware of the duplication). :)
Would be great if your onboarding experience did not force the app install. Really wanted to kick the tires of the app with some sample data. Do you have something I can take a look at before starting to send data to Drift?
Nice site! Would be awesome if you guys included sample sites that are using the service or some case studies. =)
Drift is a great complex platform to support your sales, especially interesting for more demanding customers.
Pros:complex, functional tool, lead tracking and management, personalized messages, visitor/lead insight, chatbot function
Cons:not the cheapest solution
I'm down to give this a shot with the startups, and many loan clients we fund. We will have a pretty serious bit of lead flow hitting the site soon.
@kurtwalker Awesome, would love if you tried us out! If you have any feedback as you're getting started, please let us know! We're always trying to make Drift better :)
Developing client relations is such a crucial part of any business. This could be a great way to help with that, will definitely recommend this to some of my associates.
Small business here and growing along with Drift. It keeps getting better and better. Awesome and highly approachable support. Can't wait to try out 2.0.
Hi, I have set-up Drift under my site... looks nice but sometimes there are connection problems, and one of the announcement campaigns doesn't start. But I am still in free mode, and soon upgrade. rgds Tibor
@zahotibor Hey Tibor! So sorry to hear about your troubles :( I see that you wrote in to our Drift Widget, we'll get right on it. Thanks for checking us out!
@dandyamandy Hi Amanda, the campaign dashboard is fixed thanks! Now the problem is the widget and app doesn't appear on my site... maybe it is server update and as we are in Europe / Budapes/ we don't have luck... but pls let me know what could be the problem.
@dandyamandy +1: on Drift dashboard (app.drift.com/dashboard) there is no chat widget... seems service stopped.... Maybe I am the only one user from Europe so just I could see the problem:-)
Driftβs solution enables me to program customer service bot to have first interaction with visitors.
It can collect more information about the customer before you jump in, would automatically direct the conversation to the specific person or help the customer reach the correct sub-website to resolve his/her problem.
We recommend it at picksaas to anybody looking for a chatbot solution.
We've been using Drift 1 for Promo.ly and LabelGrid for a while now and loving it. Can't wait to dive into the new features in Drift 2.0 :)
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