You took two of my favorite things (AI and chatbots) and made a great product. I'm a fan of Drippler from the early days and it's amazing to see how you keep working hard and revealing new and cool products.
Thanks @nireyal and hi @everyone! Looking forward to your feedback and questions!
Drippler is reimagining consumer Tech-Support, leveraging AI and a community of tech experts to provide a frictionless digital experience.
If you’re a geek, you probably know what it’s like to help the people around you with their tech. “My bluetooth doesn’t connect…”, “What podcast app do you recommend?”, “How do I sync my contacts?” and the list goes on. After years of helping everyone around us, we decided to find a scalable solution to support not only our friends and families, but also the rest of the world.
We started out by building what we call “predictive tech-support” — a smart recommendation engine to educate people and help them discover everything they need to know about their smart and connected devices. These personalized tips, ranging from new features through usage tips to app recommendations, have helped tens of millions of people through our top rated Android and iPhone apps and site.
Over the past few months, we’ve been focused on building out the next generation of Drippler, which adds “on-demand tech-support” to the experience, allowing users to ask tech questions and get assistance with technical issues. To do that, we’re updating Drippler to a conversational UI and introducing Wiz — your personal tech assistant. Wiz is always there at your fingertips to help out and provide recommendations. Wiz is programmed to identify and answer tech questions, and is constantly learning and getting smarter. In cases where Wiz is short on an answer he matches you up to chat with an expert.
Our experts or “Tech Wizards” as we call them, are the geeks and early adopters from Drippler’s large community, who are not only passionate about tech but also believe in Drippler’s mission and love leveraging their knowledge to help others out.
Cheers!
Hey @talmixed awesome idea. Is this a product you are also trying to sell to businesses? To help lower the time spent of tech support answering simple IT questions? Is that a viable opportunity? From the landing page it seems it's directed toward consumers.
@ginoferrand Thanks Gino. No doubt, there are huge benefits for brands in lowering support time as well as in improving support quality and lowering support costs. We are a 100% consumer facing company and product, and our offering to businesses are distribution partnerships. For example: wireless retailers installing Drippler on new smartphones sold - they lower returns and improve customer satisfaction, we get distribution.
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