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HelpWire — Remote support made simpler
Completely free remote desktop service for quick and simple access. HelpWire offers essential remote support tools for businesses and individual professionals. Instantly access and control Windows and Mac computers for direct and timely issue resolution.
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@yuliko Absolutely, it does! With HelpWire, a technician can easily transfer files to and from the client's computer using a simple copy-paste action.
Can the remote control feature be used for technical support across different networks, like home and office?
@keithepetri Definitely! HelpWire is designed to work seamlessly across different networks, including home and office settings. This is made possible by our secure network of proxy servers, which facilitate connections between computers in various networks.
Congratulations on the launch!
Sounds interesting!But what are the key differences from AnyDesk?
@nimbusweb Thank you for your support! A standout feature of HelpWire is its quick setup and smoother remote desktop experience in our tests compared to AnyDesk. However, the best way to see the difference is to try it out yourself! 🙂
Good job on the launch! Is there a limit on the number of clients I can manage through the web account? Would definitely prefer the "unlimited" option ;)
@rickey_oak Unlimited indeed! 🙂 You can add and manage as many clients as you need with our web account. No limits!
Really interested in HelpWire. Does it allow for administrative privileges during remote sessions, like installing software or changing system settings?
@spencer_krit Thank you for your interest in HelpWire! Indeed, our platform allows you to perform administrative tasks during remote sessions, such as installing software or changing system settings. Additionally, on Windows, technicians have the option to elevate their rights to admin for executing administrative actions.
@why_lisa "Thank you! We're glad to hear that HelpWire's simplicity appeals to you. Indeed, our team is actively working on developing multi-user support and enhanced team functionality. Stay tuned for these exciting updates!
@erik_poul Thank you for trying out HelpWire! Opting to start as a free service was a tough yet essential decision to quickly gain traction and gather valuable user feedback. We appreciate your support!
Super impressed with HelpWire! Quick question: does it support voice chat during remote sessions, or should I keep my carrier pigeon ready for backup communication? 🕊️
@orlovsky Carrier pigeons do have their charm! 😄 As of now, HelpWire offers real-time text chat. We're definitely looking forward to expanding our communication functionalities, so stay tuned for more updates!
I write all of my code on Fedora and host everything on Debian(lol).
How can I get this to work with those distros?
@kingromstar Excellent question! Currently, HelpWire supports Windows and macOS. However, we plan to extend support to various Linux distributions in future updates.
Congrats on the launch! The cross-platform support is a huge plus for our diverse tech environment.
@mariia_kravchenko1 Absolutely, cross-platform support is key! Stay tuned for future updates, as we plan to expand our platform compatibility beyond Windows and macOS. More options are coming soon! 🙂
Looks promising! Is there a feature for session recording, so we can review remote support sessions later for training or quality assurance?
@yana_berezynets "Thank you for your interest! Currently, session recording isn't available, as our focus has been on optimizing the remote connection experience. However, this feature is definitely on our roadmap, so stay tuned for future updates!
HelpWire sounds like a great tool! 👍 Can you explain how the cross-platform support works between Windows and Mac? Are there any limitations?
@puchkov_arsen Thank you, we also think it's a great tool! There are no limitations with our cross-platform support – you can connect seamlessly from Windows to macOS and vice versa, ensuring a consistent experience on both platforms.
@ed_winger Thank you for your interest! At the moment, HelpWire supports only one technician per remote session. We're constantly working to improve, so keep an eye out for future updates that may include multiple simultaneous sessions.
Awesome product and glad to support a fellow Nov 15 launcher! I used to use products like this all the time when I was a consultant and needed IT support! I even tricked my family into thinking my computer was hacked one time 😂
Glad to see this seems quite secure. Congrats on the launch!
HelpWire seems very user-friendly. Are there any customization options for the client app, like branding it with our company logo and colors?
@katherine_riepka As of now, the client app doesn't offer customization options, but we're certainly considering it for future updates! However, you can set up your company name and logo, as well as the technician's name and photo, to be displayed in the chat window.
Electronic Team, Inc.