Subscribe
Sign in
p/everafterB2B Customer Interface - designed to drive customer actions
Start new thread
Tom Shelly

No-code Customer Interface - Build a layer into your product that helps customers grow

by•

EverAfter, transforms overload into actionable, personalized engaging customer experiences. Build customer portals, hubs, dashboards, and presentation, using the first B2B Customer Interface.

Add a comment

Replies

Best
Noa Danon
Maker
📌
Hello, Product Hunt! We're thrilled to be back! ✨ Roughly a year ago, we had a major release on Product Hunt to allow companies to build experiences for their self-service segment. It was a great decision back then, as the efficiency trend came back to life with the economic downturn. Since then we’ve been working hard to provide all the needed modules to create a true B2B Customer Interface, which goes beyond the original design, but also allows ultra-personalization, collaborations, and insights to keep the interface as valuable as it can get. It might not be clear to the techy and product people among you, why SaaS companies would need to build a Customer Interface if they already have their core product. I didn’t get it in my early days in tech as well. I was a young product manager, believing with all my heart that what we designed and delivered to our users would make them successful. Until I found out that there is another department in the organization that is ACTUALLY responsible for the success of our customers, and it is called ‘Customer Success’. 😱 Well, if customers can’t succeed on their own, and the business revenue all comes from existing customers, I figured it was a smart decision to build those departments. Over the years I’ve worked closely with CS departments, discovering more and more how those people are covering many things that are not part of the product - helping customers set complex flows, consulting on best practices, providing custom reports and insights, creating project plans and delivering dozens of presentations from various sources. They basically created a thick layer of service on top of the product, that they orchestrate and deliver personal and curated emails, spreadsheets, and slides. All of this hard work is to try and push the customer to take action and move forward. If only they could design and build those services in a way that is digital, personalized, actionable, connected, and collaborative…. Well - now they can! 😍 And actually, they can do much more with all the robust features - 👉 Robust design capabilities 👉 20+ smart no-code widgets 👉 Multi-level personalization options 👉 Endless bi-directional integrations 👉 Analytics and insights on your customer interactions 👉 Custom experiences for digital-touch and high-touch, customers and partners And lots of creative freedom! Curious to learn more? Check out our website, watch some of our customer’s stories, and schedule your own personalized demo with the team 😍 We can't wait to embark on the next exciting phase with you!
Tom Shelly
Maker
📌
I might not be so objective here, but a product like this is a dream come true to so many CS teams all over the world! Happy to be part of this
Omer Barak
Love this! 👍🏻 are you competing against Gainsight, ChurnZero and all those?
Oded Breiner
Killer app!
Eyal Sheinholtz
Amazing work! How can EverAfter enhance the workflow and decision-making processes for product managers, and what specific features or tools does it offer to support them in effectively managing and optimizing product development?
Shachar Avrahami
@sheinholtz Hey Eyal, EverAfter, with our no-code platform, greatly empowers product managers in several key areas: No-Code Customization: The no-code aspect of EverAfter allows product managers to tailor customer experiences without relying on R&D resources. This enables quick adaptation and personalization based on customer feedback and market trends. Customer Segmentation and Personalization: Product managers can segment customers and provide tailored experiences for each segment. This personalization ensures that each customer receives relevant content and tasks, enhancing engagement and satisfaction. Encouraging Prompt Customer Actions: EverAfter's tools can be used to design customer journeys that encourage customers to take actions more quickly, such as providing feedback, trying new features, or adopting new products. By focusing on these capabilities, EverAfter helps product managers to efficiently tailor and optimize product offerings for diverse customer needs, while minimizing the need for extensive technical resources. Let me know if you want to learn more!
Adi Gorelik
Excited to be part of the launch in a much-needed new category – that essential tool everyone can benefit from. Looking forward to 2024, the year of B2B customer interfaces!
Tyler Golden
Sounds awesome, love the fact that it’s no-code! Great work Noa, Tal, Shachar, Tom and everyone at EverAfter
Shachar Avrahami
@tyler_golden1 thank you Tyler! We built it in a way that will save R&D resources, but still give full flexibility to the team
Matan Alperovitch
I actually already use it and we’ve set up this interface in 7 days
Shachar Avrahami
@matan_alperovitch Thank you Matan! 🙌🏼 You can read the story here: https://www.everafter.ai/custome...
Antoni Kozelski
Congratulations to your team and you on your return! No-code Customer Interface will help us work effectively with our customers🔥
Tal Shemesh
Maker
Hi there! Super excited to share our latest release on Product Hunt. 🤩 We've made significant progress since our last launch and would greatly appreciate your feedback and support. Thanks! 🙏
Or Arbel
Is this mainly for CSMs or for executives to use?
Noa Danon
Maker
@or_arbel1 the main builders can be CS, RevOps and/or product teams. Then for high-touch customers who manage 1:1 programs, CSMs can engage and collaborate with their customers through the interface and manage the programs. Executives are always welcome, it's eye-opening for them to really understand what the customer is experiencing!
On Freund
Looks amazing! Curious which metrics it would help me improve in the long and short term?
Noa Danon
Maker
@on thank you! Prioritizing your customers will actually impact most (or all!) your post-sales metrics - from soft metrics like NPS and engagement, to shorter TTV, and higher chances to renew and upsell. And of course -your team's efficiency, which can be more focused on strategic initiatives and engagement. Give it a try and enjoy the building ✨
Garen Orchyan
Upvoted. Congratulations on the launch team and best luck ♥️🎉🎊
Ido Ivri
Everafter is an amazing product built by an amazing team!
Noa Danon
Maker
@idoivri Thank you Ido!
Elad Rosenheim
Having one hub, that's also automatically up-to-date, is a welcome relief from the jungle of all these tools, slides, docs, emails... "That static QBR deck could have been an EverAfter page" ;-)
Orr Danon
Great work EverAfter team!
Nitzan Galiani
Is this a white-label solution or some sort of cookie cutter? 🙌🏼😍
Tom Shelly
Maker
@nitzan_galiani Great question! Its 100% white-label so you get to design it as you please and even embed it into your product so that it looks seamless with the product UI
Venkatesh
useful congratulations
Rafi Aroch
Looks great! Can you update data in Salesforce?
Tom Shelly
Maker
@rafi_aroch You sure can! We have a super strong native integration with Salesforce that allows you to update EverAfter with data from Salesforce and the other way around.
Gal Levinsky
Can I also use it with my partners?
Tom Shelly
Maker
@gal_levinsky1 Definitely. This is actually becoming one of the more prominent use cases of EverAfter. Just think about the ability to have all your marketing assets in one place, having the option to manage the referral pipeline collaboratively, onboard new partners effectively and so much more!