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Antoine Plu
Business on Messenger — Have personal, real-time conversations with your customers.
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Replies
Ryan Hoover
Moving into Path Talk territory. cc @davemorin
Zac Coffman-Magaha
@davemorin @rrhoover I thought this too, but for some reason I keep seeing it falling a little bit short. More so feel the Path helpers calling is a more direct connection than the chat; mainly due to how many (smaller) companies will want to pay someone to be active on the chat system.
Lasse Clausen
Yeiih, can't wait for my messenger to look like my spam folder. Not.
Dimo Trifonov
Facebook becomes Brandbook.
Some Guy
To play devils advocate here, if personal messages and conversations with companies we do business with are mixed together, doesn't messenger run the risk of essentially becoming email?
Taylor Crane
@ghobs91 Might not be a bad thing, given how many people despise email and have been migrating to Slack.
Robert Stephens
@ghobs91 I agree. I prefer a dedicated outside Business Messenger, but identity gives them a huge advantage here.
Robert Stephens
This is so brilliant. Once a customer messages a business, they will NEVER want to return to voice calls for most transactions. With asynchronous chat, customers will finally be able to "record these chats for quality purposes". This solves the "app discovery" problem for users, and means many companies will transact more revenue through this channel than they will over their native apps. So many opportunities here...
Paul Prins
I duno about this. I'm not sure that I want FB to be a conduit for providing support and care. No clue how they'd use that data or who they'd sell it to. I think more of my customers/users then this. Realtime chat is cool, but been around for a while. This doesn't deal with how expensive it is for most companies (in staff cost).
Robert Stephens
@paulprins you are assuming all responses require human interaction. You are also assuming many questions aren't repeated.
Ashish Pandhi
This is incredible. It'll make Facebook messenger even more essential for the average person.
Eddie
This is going to prove to be a huge winner for Facebook, especially since it had initial backlash with the separation of the Facebook App and its messages. This will make the B2C experience seamless and friendly. Bravo!