Launch Day is Finally Here! 🤗 We’re Max, Cam and Jon, the founders of fforward.ai, and we’ve made it 10x easier to analyze customer interviews. If you’re a product manager, product designer or startup founder, we hope you’ll give it a shot. We need your feedback and ideas so we can further improve the product. Why did we build fforward? We built fforward to help you decide what to build next, so you can build a product people love. Customer interviews give us the evidence we need to make good decisions and build products people love. But analyzing customer interviews takes forever, and we have lots of other things to do. Over the past six months, we’ve interviewed over 150 PMs, UX researchers and startup founders to understand how they analyze customer interviews and use those insights to make great product decisions. We built fforward so any product team can reveal insights in customer interviews, uncover themes across all of your interviews, and discover opportunities for your product roadmap. Here’s how it works: * Upload your interview transcripts to fforward and let fforward handle the rest * fforward will automatically pull out user needs and opportunities from your customer interviews * fforward will tell you why each opportunity is relevant to your product and give it a quality score * fforward will find common themes across groups of interviews You can use these themes to: * Prioritize your roadmap based on real evidence, not just intuition. * Generate new solution concepts based on hidden opportunities. * Facilitate conversations with product stakeholders Our ask from you today We’re thrilled to share fforward with you today, and to celebrate, we’re giving every PH user three free interview analysis credits. In return, we would love your feedback so we can continue to improve the product and build a helpful tool that people love. Please share your comments and feedback here in the comments! We also want to thank the product hunt community for inspiring us to get up and work hard every day. Seeing all of you launch so many amazing products every day motivates us to keep going, even when things are tough. Onwards!

I was part of the early tester of fforward. We used to manually summarize and organize our user calls. With fforward, we uploaded real transcripts(anonymized) and just let it do the work for us. The results very good. We will continue to use it for our future user calls.

Wow! If I only had fforward for my product teams in the past, the amount of time we wasted trying to collate insights between thousands of customer interaction points. Congrats on the launch and can’t wait to use it.

Congrats on the launch folks! This looks immediately useful and I’m looking fforward to trying it out (lol)!

Awesome work! Congrats on the launch, gents!

Launch Day is Finally Here! 🤗 We’re Max, Cam and Jon, the founders of fforward.ai, and we’ve made it 10x easier to analyze customer interviews. If you’re a product manager, product designer or startup founder, we hope you’ll give it a shot. We need your feedback and ideas so we can further improve the product. Why did we build fforward? We built fforward to help you decide what to build next, so you can build a product people love. Customer interviews give us the evidence we need to make good decisions and build products people love. But analyzing customer interviews takes forever, and we have lots of other things to do. Over the past six months, we’ve interviewed over 150 PMs, UX researchers and startup founders to understand how they analyze customer interviews and use those insights to make great product decisions. We built fforward so any product team can reveal insights in customer interviews, uncover themes across all of your interviews, and discover opportunities for your product roadmap. Here’s how it works: ✅ Upload your interview transcripts to fforward and let fforward handle the rest ✅ fforward will automatically pull out user needs and opportunities from your customer interviews ✅ fforward will tell you why each opportunity is relevant to your product and give it a quality score ✅ fforward will find common themes across groups of interviews You can use these themes to: 💡 Prioritize your roadmap based on real evidence, not just intuition. 💡 Generate new solution concepts based on hidden opportunities. 💡 Facilitate conversations with product stakeholders Our ask from you today We’re thrilled to share fforward with you today, and to celebrate, we’re giving every product hunt user three free interview credits. In return, we would love your feedback so we can continue to improve the product and build a helpful tool that people love. Please share your comments and feedback here in the comments! We also want to thank the product hunt community for inspiring us to get up and work hard every day. Seeing all of you launch so many amazing products every day motivates us to keep going, even when things are tough. Onwards!

Congrats @maxcameron! As someone who was ahead of the curve in the digital/product adoption space I know there's a great product mind here at work. Hoping for some integrations to more easily get transcripts into your system (e.g. with Fathom.ai which we use for recording our interviews) but excited to see where you go!

Great to see the launch!!!! Was fantastic to be part of the journey and watch fforward build and grow! Congrats guys!!!!

Does this integrate with zoom and other tools we already use for making calls / interviews?

This is incredible. @elliottbrand check it out!

Congrats on the launch!!!

Hi @maxcameron. sounds super cool. signed up and got stuck with uploading a transcript. I have loads of recoded conversations I wanted to test fforward with, but transcribing seems to be a friction. any thoughts supporting upload of entire videos for fforward to transcribe? Thanks!

Congrats on the big launch day 👏👏👏 It’s been great to see it come together. Very powerful product.

So great! Going to show the team this week! Looks like it’ll be super useful for us.

Is fforward an effective tool for a non-product manager to leverage? As a founder I do and participate in a ton of work that is Product Management, but I am not formally trained and have not dedicated myself to the practice. Hoping tools and AI can enhance my abilities here. I can also imagine this being useful for pulling insights from consulting or discovery calls in sales situations. Headed to your site to have a go.

Congrats on a launch! I just watched the video (which is great btw) but how do i get the transcripts? Is the flow as follows? I do a Zoom meeting with my test team and get a transcript of the whole thing and then I upload a transcript or an audio recording of the meeting. Or do I need to conduct the interviews through your app somehow?

This is a game changer for user interviews

Hey Max, I immediately get it. I have wanted a tool like this for months, is there any way to plug this into support emails as well as transcripts? Also, very well designed (give the designer a pat on the back). Congratulations Max and team!

Interviewing customers is one of the best parts of the job. Organizing all the notes and mining for insights is one of the worst. So far fforward has been able to save me and my team hours of time and dozens of post-it notes.

Congrats on the launch guys!!