Fibery 2.0 — Product discovery & development platform

@michael_dubakov Congratulation on launch. I've seen Fibery before 6 month I guess and at time I loved it. Happy to see you're growing. Gonna check now t see what's new in past 6 month :)

@max_savonin1 Hi Max, thank you! > Does Fibery's API allow for custom integrations with other project management or analytics tools? Yes, we have custom integration platform and it is possible to build custom connectors to various tools, check it out https://the.fibery.io/@public/Us...

@michael_dubakov Hey Michael, just a quick check. Is there a way to understand from heat maps or ms clarity data and come up with a probable lineup to the dev roadmap?

@peter_levay @robertpvalu_fibery @jgani Thank you so much! :) Fibery AI reliability depends on data you have in general. From my personal experience when you try to find new feedback for some existing feature or insight it works good and provide relevant things. Overall it's accuracy is about 60%, which still saves a lot of time.

@ednevsky In short, all existing functionality is intact, nothing is removed, and we're introducing/improving 2 major areas: 1. We introduced Fibery AI last year and listened to your feedback. We are releasing the next iteration of Fibery AI. Now it can do more things: - Transcribe audio and video files - Suggest Highlights in sources and target entities - Answer questions about your Fibery data (soon) - Find patterns and clusters in your Fibery data (soon) 2. Highlights Fibery is about connecting information, and Highlights is a novel way to connect text to structured databases. Let me use an analogy to explain what Highlight is. Most likely you have a Kindle, and maybe sometimes you select interesting parts of the book you read. This selection is a Highlight. Now imagine you can add some attributes to this selection (how important it is, for example). Finally, you can connect this selection to your knowledge base, like to some tag, an idea you have in mind, or to an article you want to write.

@alex_dulub Thank you! Since Fibery 2.0 is very fresh, we don't have users who incorporated it so far. However, it already changed the way how we make decisions. Here is a short video where we explain what you can do with it https://youtu.be/gYiKcVHgQKk?si=...

@laocool Thank you, German. > Does the AI also offer predictive analytics based on past data? So far this is not the case, it is mostly around information/knowledge discovery, not predictions. > How does the new Fibery AI handle integrating user feedback with CRM data for meaningful insights? We have integration with CRM and use automations to link contacts from CRM to feedback sources, and when you have this link, you can extract more data from CRM like account size, paid status, etc.

@anastasiia_stepko Thank you a lot! We hope that you come back one day 🦊🥹

@bonvisions Hi Bon! Let us know how it goes. I see you are into no-code and think you will be pleasantly surprised 🥹

@andreas_sohns thank you so much!

@lena_dorogenskaya Hi Lena, thank for the support! > Will the new version be available to existing users, or is it only available for new accounts? Sure, all existing users have it available. I hope you will enjoy it :)

@vprudnikoff Thanks, Vlad, glad to hear that! 🥹 Let us know if you need a walkthrough of the new features:)

@javierrincon Thank you! We try to underpromise and overdeliver :)

@javierrincon Thank you so much Q_Q The customer support is without a doubt the best I've ever encountered. The really live by the Zappos way of life there. I'm huge Zappos fan, and can't even describe what a pleasure is it to read this!!

@mbs thank you so much!

@oliver_gasser looking forward to your feedback!

@anton_oparienko1 Thank you, Anton!

@vitor_seabra Thank you! So far it is Intercom, Slack, Calls transcripts, HubSpot, Zendesk, Surveys via Forms, & Discourse. But custom integrations are quite easy to create.

@toby_wilson1 Thank you, Toby. Your feedback made Fibery better!