Subscribe
Sign in
p/floikInteractive demos, videos & guides, created in minutes
Start new thread

Customer Success SaaS Finder - An extensive directory of the best SaaS tools for CSMs

by•

We know finding the best tool for your job is messy. Book demos, compare features, pricing, integrations, accessibility, certifications.. 🥲 Phew. We get it. CSSaaS Finder makes your it easier by letting you find the best tools based on your prioritizations.

Add a comment

Replies

Best
Maker
📌
👋 Hola Hunters, I’m Vartika Bansal, Founder of Floik, a universal solution to create product collaterals like how-to guides, videos, and interactive demos. We’ve worked closely with customer-facing teams in my career and understand the basic challenges they face in their daily life. This is just an attempt to give it back to them for their awesome work and make life a bit easier. ❣️ 🤔 The Problem: Our lives are surrounded by software. From Notion to Slack, From Jira to Webflow, you know it all. We know we’ll be back to the drawing board directly without these tools in our hands. 🥲 While they make our lives easier, is it equally easy to select what’s the best tool for us? NO!!❌ 🛠 Our Solution: A simple curated extensive directory that contains minute details to help CSMs choose the best tool for them based on the parameters that are most important for them. We have kept it simple, without overloaded information to get to the decision faster and focus on what matters to you most. We hope you enjoy it! We’re looking forward to your feedback. And in case you want to add your tool, don’t hesitate in getting touch with us. P.S. Our goals with Floik are to help you: ⏰ Shorten time-to-value 💪 Hit project goals consistently 🤩 Deliver a 5-star customer experience Write to me at vartika@floik.com if you want to experience the magic of Floik or have any doubts related to the CS SaaS Finder!
Suyash Chaudhari
Congratulations on the launch ?makers Had a quick look at the directory. Would like to understand the criteria used to include products here. Not seeing tools like Zendesk in Customer Support or GA in Web analytics.
Maker
@suyash_chaudhari thanks for your question and feedback. On the criteria used: we spoke to 100s of CSMs and based on their usage, we created first cut of popular products they use and understood what they value. Next, we did our own research on the alternatives of these popular products to create a comparison matrix. We also opened up applications within various communities and ecosystem for CS SaaS products to submit their listings. We intend to keep this directory as a living product and will be constantly updating it as we learn more about CS teams - we do have a 'submit your tool' option on the product for the same purpose. Zendesk was actually added under another category, we have updated to include CS too. GA has been added too, thanks for that tip!
Suyash Chaudhari
@vartika_bansal1 thanks for the clarification. I've also submitted ClearFeed using the 'List your app' option.✌
Maker
@suyash_chaudhari Thanks for the submission, will add your tool soon enough. :)
Carmil
Congratulations on the launch of CSSaaS Finder! 🎉 Your platform is truly a game-changer in simplifying the process of finding the best tools for specific job requirements. As a CSM myself, I understand how overwhelming it can be to navigate through various options, considering features, pricing, integrations, accessibility, and certifications. you for making it easier for users to find the perfect tool that aligns with their priorities. Your dedication and innovation are commendable. Best of luck with the continued success of CSSaaS Finder! 👏
Maker
@carmil_bermillo Thanks Carmil for taking the look and we're glad you liked it. Happy to hear any feedback you have when you use it. Also, don't forget to share it with your team members. :)
Maker
@carmil_bermillo Thanks a lot Carmil for your feedback and we are so thrilled that you found it useful! Please do share with your fellow CSMs, we plan to keep this one as a living directory and will keep adding new tools and comparisons here.
Ashford sherman
Thank you for this incredible resource! Your curated directory of software tools has made my life so much easier. I appreciate the attention to detail and the simplicity in finding the perfect tool for my needs. Keep up the fantastic work! 🙌
Maker
@ab89 Thanks Ashford for checking us out. Happy that it could be useful. :)
Maker
@ab89 Thanks Ashford, so excited to see that you found it useful! Please do share amongst your friends if you feel they might want to be listed or they might want to see this!!
Maker
This is awesome @vartika_bansal1. Hey guys, We've spoken with 100+ CSMs to understand their challenges and the kind of tools they use. We analyzed the parameters they use to evaluate the tool and then kept it simple so that you don't have to spend a lot of time finding the answers to your tools. Bookmark this directory and subscribe for the recommendations. We're glad to assist you in your journey. 🚀🤝
Dragos Bulugean
Hey @vartika_bansal1 congrats on the exciting launch 🚀 It's incredible to see such innovation and dedication coming to life. Wishing you all the success as you embark on this new adventure!
Maker
@dragos_bulugean thanks so much for your encouragement and support!
Abram Sinclair
Finally, a one-stop-shop for CSMs to find the best tools! This extensive directory makes the selection process a breeze with its focus on integrations and reviews. It's exactly what I've been looking for to enhance productivity and streamline my work. Kudos to the team for creating this fantastic resource. Can't wait to explore and optimize my workflow with the perfect tools! 🚀
Maker
@sinisterabram Thanks, Abram. Don't hesitate to get in touch if you face any issues or have any questions. :)
Vishal Khandelwal
Congratulations on the launch guys!! This seems to be pretty extensive and simplified at the same time. I like the fact that you’ve simplified it on the basis of certifications, integrations and reviews which are the top parameters for us to judge.
Maker
@vishal_khandelwal Thanks for checking us out. Hope this is super helpful. Please don't forget to share amongst your friends if you feel they might want to be listed or they might want to see this!!
Nacho Franchini
@vartika_bansal1 congratulations on your launch guys! keep up the good work!
Maker
@ifranchini Thanks Nacho!! Means a lot coming from you. :)
Kritagya Nayyar
Congratulations on the launch guys!! This seems to be pretty extensive and simplified at the same time. I like the fact that you’ve simplified it on the basis of certifications, integrations and reviews which are the top parameters for us to judge.
Maker
@kritagya_nayyar Thanks for checking us out. Hope, this was useful. :)
Srinivasan Narayan
🔌 Plugged in
This is a super cool concept. It would go a long way in solving for distribution problems faced by SaaS firms on the one hand and lead to better discovery for folks plaguing with Customer Success problems on the other hand. More power to the team!
Maker
@narayan_srinivasan1 Thanks for such kind words. These really power us a lot. Hope to add more value to the community in the future. :)
Maker
@narayan_srinivasan1 Thanks a lot for your support and encouragement! We hope your CS team finds it useful.
Mazz Byd
💡 Bright idea
Congratulations for your launch Vartika. This is a great idea and time saving but it would make it better if there is an option to sort by pricing. Thanks.
Maker
@day_dreamer Thanks a lot for your support and encouragement! That's indeed a useful suggestion and we're going to work on this feedback.
Maria from MegaVote
Cool, Congrats Vartika & team on your launch!
Maker
@maria_mvn Thanks a lot Maria, we're grateful for your time and encouragement.
Maker
We saw the struggle that CS teams have to go through for nailing down *that one tool* which perfectly meets their use cases. So many factors come into play for finalizing the best tool. You might end up spending days (or even weeks) reading reviews and comparing options. We created this directory of 100+ CS tools to eliminate all this hassle and simplify the process of finding the best tools. You can find tools across 15+ categories and compare them against multiple data points, like price, features, certifications, etc. The best part: this is a dedicated directory for customer success. So, you'll not find any clutter of irrelevant tools. Hope you find this helpful!
Muhammad Sarmad Hafeez
Congrats on the launch! I'm impressed with how CSSaaS Finder makes it easier to find the best tools for the job. What has been your experience so far?
varun kumar
Congratulations on the launch of SaaS Finder, This is awesome
Maker
@varun_kumar38 thanks for your kind words Varun! Please do share with customer facing teams in your networks :)
A very comprehensive and thought out list! Comparing products by features within category makes things very transparent.
Maker
@aneesh_mohan2 Thanks for such kind words. This really powers us a lot.
Vlad Zivkovic
Awesome, congratulations on your launch!
Maker
@vladimir_zivkovic Thanks Vlad, we're grateful you checked us out.
Harshit Sharma
Very impressive, can’t wait to try this one out. All the best !
Maker
@harshit_sharma27 Thank you Harshit, we're grateful you checked us out.
Shreyanshi Gupta
Congratulations on the launch guys!
Maker
@shreyanshi_gupta1 Thanks a lot, and thank you for always sharing your feedback with us through our journey!