Subscribe
Sign in
The New Freshbooks — Ridiculously easy to use invoicing and accounting
43
Replies
@byosko Ben, thanks so much for posting. I've been leading the Product team building the new FreshBooks for the past 3 years. We're all super excited about today's launch, hopefully our customers love it!
The new version looks amazing. Congrats to the FreshBooks team. Love the company and the people.
I love Freshbooks. That's really all I have to say. Can't wait to see the new stuff!
FreshBooks user over here, really excited about the changes! I know you have a very thorough user research process - could you tell us a little more about how you approach UX research and how you tested these changes with users? Thanks!
@darynakulya thanks for asking! We start every project with a generative research process where we interview customers to capture needs and insights to generate a problem statement. You might call this sprint zero. We follow that with weekly design sprints based on a Lean UX. Every week starts with a hypothesis that solves a UX problem and ends with a prototype that we user test to validate whether we've solved the problem for our customer. Everyone in product and design meets to critique and discuss findings twice a week. We've been trying to publish as much of our process as we have time to write down here. https://medium.com/@freshbookspd
@avrum_laurie I've been a long-time Freshbooks users so glad to see this updated. However, when I login, I don't see the new changes. Is this a slow rollout?
@webjoe @avrum_laurie Must be. I have been using freshbooks for a long time now and my account hasn't updated yet.
Hi Joseph! Yes we are slowly rolling out to existing customers. If you haven’t yet received your invitation you will in the coming weeks—we’re just putting the finishing touches on some features you use today. Thanks for hanging in there!
@rdbrdd @webjoe @avrum_laurie @jeremybailey Spoke with Freshbooks support. Current paying users have to wait until they figure out how port data from features that will no longer be supported into the new app. Big thumbs down for this approach that prioritizes growing userbase with new users over rewarding loyal customers stuck with a dated interface. Thumbs up for @ZipBooks.
@treyheath @rdbrdd @webjoe @jeremybailey Hey Trey, totally get where you're coming from, but migrating existing customers to the new FreshBooks has been a top priority for us from the start.
We actually have 3 whole teams dedicated to building out the migration experience from FreshBooks Classic to the new FreshBooks. We want to ensure as smooth a transition as possible, which goes beyond just porting data.
Also, thousands of customers have already migrated from FreshBooks Classic to the new FreshBooks. We'll be steadily opening it up to more customers over the coming weeks.
This is a pretty platform. If I had use for it, I'd be testing it... Maybe I should bill all cold-callers for time on calls? @freshbooks @byosko
Here's a free invoice generator where you can create, save and download with no sign up needed: snappybill.com
Does freshbooks help with payroll management for small businesses? I reckon that it does but I'm new to payroll and I'm not sure what words to look for on your site 😁
@buckwilson not natively but we do integrate with Gusto, an excellent payroll app https://gusto.com/
I've heard so much good stuff about Freshbooks but never actually tried it. This refresh looks promising and thinking about giving it a go.
@davidsfeng No time like the present :)
Take it for a spin @ https://www.freshbooks.com/
Love Freshbooks. Was instrumental in helping our startup operate in the early days. Really proud of the work they did, excited for the new iteration of the product :)
@levin_alec thanks! Proud of the work SteadfastBeta is doing to connect TO startups with customers
@levin_alec can’t agree more with ya. We’re still using it and are pumped for the upgrade to the next version.
@levibostian Happy to hear that we're making your life easier. We also really wanted to update the UI ...so we did :)
Huge fan of the classic version, can't wait to step up to the new version. Congrats!
Trying to log in in the new app but keep getting "incorrect email or password". Same password works perfectly on browser. Got a fix?
@georgehkaplan Until you've been migrated to the new FreshBooks, you won't be able to log in to the new mobile app.
Keep using the FreshBooks Classic app for now, and when your account is ready to migrate, we'll send you an email.
If you have any other questions, feel free to reach out to support@freshbooks.com.
Anyone using Freshbooks outside of the US/Canada? I wonder how helpful it is for people in Europe for example (even more specifically, in Germany), how much of its functionality is still relevant and how much is lost?
No matter if you're a self-employed person looking for an accounting solution or a small/medium enterprise co-operating with you accountant, FreshBooks makes accounting much easier to handle.
Pros:well-designed visuals, suitable for "accounting dummies", user-friendly
Cons:a few bugs, might require slight improvements
@byosko @avrum_laurie looks fresh, kudos... Lot of our customer @agilecrm are Freshbooks users and enjoy the benefits of this integration. Coincedently, I am writing a blog about Top 5 Invoice software which integrate seamlessly with us. Will add the new features in the blog to inform our customer base :)
I have some trouble learning how the new version works but now it helps me a lot.
In my opinion, if you don't have a proficiency in accounting, systems like Freshbooks are great.
Meh. Was a Freshbooks user for over 6 years. When they updated, they removed the ability to use PayPal so I was stuck with the old design.
To add insult to injury they then jacked my monthly price up by 33% for the pleasure. No thanks.
Moved to InvoiceNinja.
The Fundraising Playbook