Freshrelease is a modern agile project management tool for teams building software. With Freshrelease, you can create roadmaps, prioritise backlog, run sprints, manage test runs & release great software faster.
@vivekvasani955 Can you send a screenshot of what you are seeing to support@freshrelease.com and which browser you signed up from? We are also looking at our error logs as we speak.
@freshrelease@radheshyamrk used chrome and when opened it had 422 errors in console of developer tools.
i didn't took a screenshot, i thought may be an authentication so logged out and logged in back to just make sure but didn't work
Curious as to the thought process/impetus for why Fresh would branch into project management? Seems a bit random at first blush but I’m sure there is something im missing so curious to learn more
@mwtbrowser Good question, Adam. This aligns with our company's overall vision of helping our customers deliver moments of wow to their customers. We believe that a great employee engagement and experience is paramount for delivering a great customer experience.
A lot of our Freshdesk (customer support software) and Freshservice (ITSM software) customers are technology/software driven businesses. In many cases, to solve an issue reported by customers, agents need to work with their engineering teams, maybe fix a bug or release a new feature. Bringing support agents and engineering on the same platform via seamless integration with Freshrelease helps Freshworks take a step further in our mission of enabling our customers provide a great overall experience to their customers.
First impression - Looks great! It’s evident that the team spent time thinking through the different parts involved in building and shipping products - From roadmaps to sprints to bugs to better reporting. Anyone who's been involved in product development would recognize how painful it is to use multiple tools and to keep all of these aligned. Will keep an eye on how this evolves. Good luck to the team!
Looks very intuitive and could very well be the one-stop solution for all our software project management needs. Kudos to the team and will look forward to the updates!
@le_tuong Trello is a great tool for small teams to manage their work but as teams scale, it quickly becomes hard to manage the various Trello boards. Jira mainly an issue tracker, doesn't really focus on every aspect of software development. Freshrelease gives a unique opportunity for teams to manage their roadmap, backlog of tasks, test cases and track releases all from one place, so it becomes a single tool to plan, track, test and ship software. It works for small teams as well as large teams.
Yet another tool form Freshworks?!? Sounds promising. But agile itself is ripe for disruption I feel. We need newer methods like pomodoro, rapid prototyping etc
@dubdubnks True. While Agile enables/advocates teams to chuck processes and focus more on team collaboration to ship things faster, we still need more ways to keep individuals focused and productive. Pomodoro is one of the good ways to do this. Very soon we might build a Pomodoro timer ;) and I think that practices like rapid prototyping only complement the agile mindset.
@mickc79 Free forever is a commitment from us to all the makers out there. The Pro plan (for larger teams) helps us fund the free forever plan for all the aspiring startups and small businesses. Also, thanks for telling us how you feel about the UI :) Rip off of Jira? I would differ and say that Freshrelease is way better in terms of user experience and navigation clarity. Roadmap, Backlog & Sprints, Test management, Analytics and Project settings have all been built in such a way to ensure that at any point of time users intuitively know what to do. Creating an account > Inviting your team and configuring your project takes just a few clicks and not spending weeks going through a manual or reaching out for help. I'm sure you'd agree if you spend enough time on the tool.
Our vision is to enable teams ship faster by telling them if they are fast or slow, provide actionable insights to improve and not be just an "issue" tracker. I'd be happy to demo the product and all of its capabilities to you over a call if you are interested :)
@sagar_agarwal1 Yes, Freshrelease also supports bug tracking but Freshrelease is more than an issue/bug tracker. We support every aspect of software development from Roadmap planning, tracking what needs to be done, maintaining test cases for your product to ensure quality and also track what your team ships in every version of your software. In addition to this, we have crafted Freshrelease with good UX, fast UI and removed clutter that you find in leading tools so that it is easy to use the product. Features like Workflow Autopilot automate status updates so developers don't have to login to the tool to update status of their item.
Our mission is to enable teams ship software faster. We don't want to be just another task tracker but truly enable teams ship faster by identifying in what stages of software development bottlenecks are, where can people improve, etc. We are already working on features that will enable the above. Happy to discuss more over a phone call or email :)
I had started using this tool around 3 weeks ago for one of my projects with a remote team.
I use JIRA at my dayjob, had used Trello earlier and hence have a fair bit of idea about them.
My impression on using this is that this is going to give a lot of products a run for their money being free if your team is small. And it has everything a small to medium sized business needs including roadmap, issue tracker and even built-in TCM.
I don't use any of the freshworks' products but would be interesting to know how it ties down to their ecosystem.
Pros:
- Love the friendly feel of the product. Unlike other "clunky" tools. :P
- Built-in testing module is the show stealer.
- Oh yeah, having it for free is a definitive win for teams that are small.
Cons:
- No slack integration
- I would like to see more price plans though when the teams are big. Custom price plans anyone?
@lucky_murari Thanks for the love, Lucky. We are working on some cool integrations, will keep you posted on that, very soon.
In case of pricing plans we want to keep it simple so we have only 2 plans now, will connect with you to know more about your requirements.
@lucky_murari Freshrelease integrates well with our customer support software Freshdesk to make support agents and developers collaborate to resolve issues faster. Support teams can seamlessly push customer reported issues as bugs or feature requests from customers into Freshrelease. Both agents and developers have rich context that helps them respond to issues and give better timelines to customers. We have another similar integration with our IT support software Freshservice and more in our pipeline :)
And thanks for being one of the early adopters of Freshrelease, your feedback means a lot to us. We also have tiered pricing for larger teams.
@lucky_singh4 Thanks for the feedback :) We have slack integration in our immediate roadmap. You can integrate your automation suite with test management in Freshrelease using our APIs.
@lucky_singh4@radheshyamrk "immediate" meaning ? 4 months later I cannot see the Slack integration yet... or not even a Zapier integration to connect that way ... let us know! :)
We are super excited to be listed on PH :-)
Thanks Kevin, for hunting us!
I would like to share the story behind Freshrelease, why and how this product came to life.
In the last 9 years, Freshworks has witnessed a crazy growth. From a single product with 6 founding members, we've grown to 9 products, 2k+ employees & 150k+ customers. When you're small, you're inherently agile, aligned and super fast. However, when you scale, it is often a challenge to maintain the same speed and alignment.
We at Freshworks realised this and to continue to operate at startup speed even when you are rapidly scaling, we had to embrace a simple yet efficient framework + tool combo.
We were then using a market leading "issue tracker" tool for a $50K annual bill but it just didn't help us for our speed. It was complex, slow and did only issue tracking well. We've always believed that tracking issues is just a means to an end. The ultimate goal is to ship products faster & better.
We took the problem in our own hands and thus Freshrelease was born. Today, entire Freshworks uses Freshrelease for managing all our projects. We realised there are multiple other companies who face the same problem and decided to take this public.
Freshrelease's vision is to be the #1 product that helps teams ship world-class software. Our mission is to enable teams, large and small, to work in an independent, iterative, goal-driven, and fast mode, like a startup.
This also aligns with our company's overall vision of helping our customers deliver moments of wow to their customers. We believe that a great employee engagement and experience is paramount for delivering a great customer experience.
A lot of our Freshdesk (customer support software) and Freshservice (ITSM software) customers are technology/software driven businesses. In many cases, to solve an issue reported by customers, agents need to work with their engineering teams, maybe fix a bug or release a new feature. Bringing support agents and engineering on the same platform via seamless integration with Freshrelease helps Freshworks take a step further in our mission of enabling our customers provide a great overall experience to their customers.
Check us out and let us know what you think. We have roadmaps, backlog, sprints, insights, testing & releases - all-in-one for end to end software development.
How do you manage and track your software projects today? What are some practices you follow to be agile, nimble and aligned? Would love hear your thoughts!
@gg9 Once you signup for an account you are by default trialing on the Pro plan. Please click on "Upgrade" and choose the Starter plan. Let me know if this solved the problem for you.
The UI looks really user friendly and the analytics part looks really nice. I have a few project trackers with me and product release plans as well in excel sheet, can I directly upload them in the portal?