Disclosure: I'm an investor and on the board. I'm also obsessed with this program (previously, I was an investor in Gist which was acquired by RIM, but had something similar, but not nearly as good.)
I've been using this for six months. It's indispensable.
Try it. Feedback welcome!
@bfeld I've known of these guys from pitching at events with them back in 2010. They know their shit inside and out with contact information. Really happy to see this out!
@webhat Thanks for the comment! We use Google's native Chrome User Authentication platform to power the 'Sign in with Google' functionality. We understand the concerns, and are looking into ways we can create a better sign-in interface within a Chrome app that shows the official Google URL, rather than using Google's native Chrome interface.
Until then, you can always create an account using your email address at https://www.fullcontact.com, then use that account to sign into the FullContact for Gmail extension. Thanks again for the feedback!
@Dapprly We feel your pain. Unfortunately LinkedIn seems to be closing down its walls to all but a few select partners (such as Microsoft and Salesforce). We know that there are some other, smaller services that have LinkedIn sync, but that's because they can exist within LinkedIn's tiny API limits. That's something that we can't do, and it's a good problem to have.
But please know that we're constantly looking at ways to work with LinkedIn and make sure that you have access to your data
@Dapprly@BradMcCarty Is it possible to import contacts from a csv?
I'm asking as LI does allow you to export your contacts (with very limited information/columns though)
Interesting product - assuming that the intent here is to replace the rapportive-style right rail. Some general product conversation:
* Works on a single gmail account? Tried to use it on my gmail + Gapps, but it is only appearing on the gmail account.
* As an at-a-glance product, it has a positive level of value (unsure of why the male/female designation, other than to showcase a FullContact capability)
* As an action based product, it begins to fail for me. Any email add-on needs to directly impact the effectiveness of my email workflow (make it easier to send/process email). Unless I am getting a ton of email from people I don't know (my volume from unknowns is medium at best), the additional information doesn't solve any persistent problems.
I would love to see a product like this attack the efficiency problem. Make it easier for me to write/send/organize email (Gmail is tough because its built on the concept of search & labels). Perhaps a simple - when you email person X, you usually include persons Y&Z. Or a list of recent conversations I had with the specific contact.
Solid effort and a product a company like FullContact should have.
The tool tips once you've connected your account aren't aligned with anything. Is the gmail screenshot supposed to slide out? It does not. Also, the Chrome Store download button isn't linked. It looks more robust than Rapportive but I don't want to use a separate interface to view my contacts. Plus, it hasn't plugged in any of my Gmail contacts - is this because there's only a 1x day sync with the free account?
The missing link to the Chrome plugin is enough for me to drop off without actually adopting the product. Hope they get that fixed.
@stttories Hi Tori - The screenshot isn't supposed to slide, because the right side is what we're showing. Also, the Chrome Store link works for me. Mind giving a refresh? I'll let the product guys speak to the tool tips. Or a screenshot would be ideal, so I can make sure we're talking about the same thing.
@BradMcCarty How can I have that initial page show up again when I've already clicked out of it? Seems like a first-time user splash. The tool tips seemed out of place - highlighting the time stamp when talking about adding contacts, etc.
Edit - the tool tips are correct inside the actual app, but it seems like you're using the same tool tips (with different context) on the Gmail screenshotsplash page with the Chrome download link.
@stttories Ah, I see what's going on. At least I think so. It sounds like you're in the app at app.fullcontact.com rather than using the Chrome extension inside your Gmail. Is that right?
@BradMcCarty Yes, because the first-time user app.fullcontact.com screen shows the tooltips with a gmail screenshot and a download button to get the chrome extension that doesn't actually work for me, in chrome.
@mmezzacca Rapportive now only shows LinkedIn data whereas FullContact will show you FB/Twitter/etc. Also access to the company information when relevant. RelateIQ obviously only works if you're using their product.
@mmezzacca@conrey correct me if I'm wrong but rapportive *does* show you twitter information. At least I just tested it now with a random contact and the twitter info comes up just fine.
I've been scanning through here but I'm struggling to see the main selling point for this over Rapportive, (I'm a fairly light user and basically use the gmail chrome plugin to add people to linkedin, sometimes twitter, quickly).
Why use this over Rapportive?
@mmezzacca@conrey@jasondainter Great question, Jason.
You're correct: Rapportive *does* show Twitter and Facebook profile links - but only when the person has posted them to their LinkedIn profile. It's now 100% LinkedIn-centric - so whatever's not in LinkedIn is no longer accessible.
By comparison, FullContact can pull in publicly-available social profile links from all social networks - as well as related websites, company info, and Twitter/Facebook/Instagram streams.
Additionally, FullContact for Gmail lets you add all the data shown to your Google Contacts - as well as adding notes and tags to keep them organized. Rapportive once had a note-taking feature, but LinkedIn disabled it this summer when they deprecated Raplet support.
In short:
- More complete information
- Ability to manage contacts and add your own notes
- Data portability
@mmezzacca@conrey@lloyddobbler Thanks for the reply Kipp. Makes sense and I didn't realise the twitter account was powered by linkedins own data, that would certainly be a downside (and upside for using FullContact). Keep up the good work :-)
@joelandren Hah! Hey Joel - Great question. You might be surprised at how many people actually really like Klout scores as a way of triaging email importance. It's also a quick way to find out the interests of another person by visiting their Klout profile and seeing their topics.
Without proper LinkedIn integration it's no Rapportive replacement ;-( I need to see business info about people, I am not interested in their messages or tweets so much...
@uxboy We feel your pain, Michal. It's definitely something that we're trying to figure out how to do. We need LinkedIn to raise their API limits, and it's a point of contention for a lot of companies.
@uxboy@BradMcCarty can we signup for an e-mail update when this happens? Would like to switch to FullContact but right now I prefer LinkedIn connection as well.
So I did a little study of the nice right-hand cabinet social snipers.. @Vibe, @ark, @Rapportive, @Ropporto, @360Social, @Sidekick all just got deleted from my collection.. The Hangout Feature is prime in my book..
@jaronrayhinds Glad to hear you like it, Jaron! Do please let us know if there's anything you think could be done better. We're definitely listening to feedback, and want to build a product you all not only love - but that you decide you can't live without.
I've been an avid beta tester for a few months now and LOVE this product. I've tried EVERY contact manager out there and this one has been the best I've tried to-date. It's also constantly updating and improving which I love in products. Kudos to the team.
@kar2905@itsthisjustin@bjorntastic Gotta say that I'm surprised by the number of people who use right side chat. We're already looking at ways around this.
What are your plans for mobile? I know there was the Cobook acquisition. I also wonder how you envision how the jobs to be done differ on mobile vs. within gmail vs. within browser app.
@eric3000 iOS is coming very soon, with Android following. FullContact for mobile will be a lot like the web version that you see at http://app.fullcontact.com but in a very friendly format. We've been testing it internally for a couple of months and it's almost ready to go out to the public.
Great to see something like this since I loved Rapportive (as many people did). Did you guys develop this before or after their acquisition?
Also, how does this compare to other alternatives, such as Ark? (https://www.ark.com/)
@malcolmcasey Thanks for the question, Malcolm. We started working on this after the acquisition, somewhere around the time that LinkedIn removed Raplets and Notes from Rapportive. We could have rushed it out the door but we wanted it to be great rather than fast.
As for competing products, there are quite a few great ones for sure. Ark looks very good, and we're glad that they're sharing our passion for making you awesome with people. The advantage we have, I'd say, is the ability to work with your Google Contacts rather than just view information about them. Being able to add them to contacts, connect with them via Hangouts, schedule meetings, add more profile data and then sync all of it back to Google is pretty powerful, we think.
In the end, it comes down to what works best for you. If it's Ark, that's great. Again, we're glad that they're around. But of course, we genuinely hope (and think) that your choice will be FullContact.
@BradMcCarty what type of feedback have you received about FC playing nicely with other gmail extensions? right now I am running Rapportive + Discoverly + Sidekick + native gmail info. but when i install FC it basically whipped out all the aforementioned - they stopped working.
Believe it or not, each provide some info that the others do not.
Rap - provides LI info
Discoverly - provides all social profiles
Sidekick - provides pixel tracking
native gmail - provides any info/history regarding my emails
If you have a brief second, I was hoping you could address whether many people have also had trouble getting FC to play nicely with other gmail extensions.
@benhoffman_ Hey Ben - Great question, and let me start by apologizing for the negative experience. That's not what we want to have happen.
You're not alone in finding that FullContact for Gmail butts heads with some other extensions. Not all of them, but a few. You've pointed out some that we weren't aware of, however, so I'll add them to the list of extensions that we're finding ways to work with.
We knew that, day 1, we had to launch with a product that worked great by itself. From there it was a matter of finding out what the most used extensions were, by people who would also use FC for Gmail, and then finding ways to coexist with them. It's definitely a work in progress, but we've been releasing updates almost daily to make this happen.
So rest assured, we're working on sharing the sandbox, because ultimately we just want you to be able to be awesome with people. If these 5 tools help you to do that, then we want to make sure that you can use them.
@micah Great feedback, Micah - thanks! Some specifics:
* Multiple Gmail accounts - It's in the works. Definitely a pain point we plan to solve.
* Action-based product - we've already started to address this with the integration of Google Hangouts and calendar invites. But you're right - there's a lot more we can do. This is only the beginning.
The lowest-hanging fruit we wanted to address was giving you more context on the people you interact with in Gmail - without leaving your inbox. But there's definitely more to come.
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