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What was the most ridiculous 1-star review you received on your app/product?
For example, sometimes we get reviews where the user gives us a low rating and says that the app looks good and will update the review once they start using it, only for them to forget to update their review.
Do you have any suggestions on how to prevent situations like these?
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João Vitor Ch. Silva
Received a bad review because the user didn't received the confirmation e-mail.... the user typed the wrong e-mail address. You can't avoid/stop it completely, but reply for every single one is a way to show others that you care, and usually this is enough.
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@joaovitor2763 Great example! Yes, user error is unavoidable, but replying back seems to be the best approach. Thanks for sharing.