What is the most common way your customers/users contact you for product support?

Oh man this has been the nightmare for me for scaling - there are so many points of contact and because we sell and serve with relationships at the focus - we have customer services requests coming through personal facebook messenger

Well don't have a phone so that rolls that one out and yeah not sure with all rest

It was phone earlier, but since we installed Intercom on our website, it's been live chat all the way. Really really helps.