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Accuracy and Relevancy for AI chatbot
Hey folks. Glad to join the discussion. I am Chris, currently running enbotAI (www.enbot.ai) which provides customizable AI Assistant solutions to business websites.
Accuracy and Relevancy are always key to customer satisfaction during customer service therefore we've spent quite a lot of effort orchestrating the dialogue flow process to make sure various queries are directed to the right path and only the accurate answers get retrieved and generated.
Comments all welcome and much appreciated!
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James Frank
A chatbot needs to understand user intent to be effective. Accuracy alone isn’t enough if it misses the user’s context.
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Ensuring accuracy in responses is crucial for building trust. I always focus on refining the training data and constantly updating the model to enhance both accuracy and relevancy.
I find that regular updates and feedback loops are essential for maintaining both accuracy and relevancy. Continuous learning from real interactions helps improve the chatbot’s performance over time.
