No, not all SaaS products need AI. I've seen many that didn't use AI before, but now include it just to ride the trend. Often, these AI features aren't useful and can undermine the product's credibility. In my opinion, AI should only be used when it's truly relevant.
Traditional SaaS delivers predefined applications like productivity tools and CRM systems, focusing on fixed functionalities for business operations. In contrast, Gen AI SaaS generates dynamic content through advanced AI models, offering intelligent automation and adaptive user interactions.
Incorporating AI into every SaaS product is optional. However, due to the numerous benefits AI offers, nearly every SaaS company is integrating AI into its solutions.
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