How do you handle customer returns and refunds?

I usually just thank them then ask for feedback

Hey Natia, we treat each return and refund on a case-by-case basis, prioritizing customer satisfaction while maintaining our business policies. Do you need any specific advice?

Our product is based on a monthly subscription model with 14-days pf trial. I think the trial really helps since we didn't have to refund anyone just yet 🥹

I am usually the person that offers refunds before they even say something so they are always very thankful and we always end the relationship on a good side. I have seen that even this created positive word of mouth to bring us users.

Handling customer returns and refunds can be a challenging aspect of running a business, but it's also an important one. In my experience, the key to successfully managing returns and refunds is to have clear policies in place that are communicated to customers upfront.