I think the best way to respond to negative comments is to first figure out what type of negative comment it is. Everyone knows that constructive criticism is a way to improve and that it's good, but what about unconstructive criticism? I think it's important to learn how to deal with it without ignoring. If a customer is upset at something that your product simply doesn't offer, I think it would be best to improve their experience with your brand even if they'd never actually be a customer. For example, if a customer is frustrated your fast food chain does not have any gourmet options (ridiculous, I know), then rather than simply say "sir, this is a Wendy's", it might be better to direct them to a different restaurant "sir, we don't server gourmet options, but there's a great place down the street over there that does". However, if the customer has a genuine issue with your product and provides unconstructive criticism, it always helps to ask questions about what they didn't like to move it to something more constructive. For example, if they say "terrible product, very low quality, do not buy", then asking questions about why they didn't like it could turn it more constructive.

I think we need to understand what's the reason behind the comment. Is he/she not satisfied with our product/service? If so, help him with that. Having said that, there will be some people who love to criticize and talk negatively about your product/service. I will leave them.

As long as the negative comment is constructive there is no issue. For example if something isn't working and they're unhappy about that they can share the experience. These can be very helpful as not all people who have negative experiences with your product will share it. In these cases it's always best to acknowledge their frustrations and set a path to resolving the issue or a roadmap to when you will solve the issue. Nevertheless, if the negative comment is not constructive or insightful it's usually best to no spend too much time on it.

I'm very optimistic, but I also have a lot of empathy and compassion for others. When someone says something negative to me, I try to take it in stride to use it as a learning experience.

It depends. I am always open to constructive criticism but brutal negativity should not be accepted, ignored at the minimum. I make sure that I think about the solution to the negativity instead of overthinking about the expression.

1. Ignore the emotional negativity in the comment 2. Find out the practical pain point and criticisim that's maybe between the lines 3. Make an active decision if the feedback is valueable or bullshit (yes, I believe it's not always a good idea to try and fix every feedback you get) 4. Fix it or move on

When I receive negative comments, I try to respond with empathy and understanding. I know that every customer has different perspectives and experiences, and I want to respect those perspectives. As Marcus Aurelius once said, "The best revenge is to be unlike him who performed the injury." So instead of reacting negatively to negative comments, I focus on providing the best possible service and support to all of my customers. This helps me to maintain a positive attitude and continue providing excellent service, even in the face of criticism.

First of all you need to know who you're building it for and promote only to them. If you can be hyper specific about your target customer and personalize your product for them, that will solve 90% of negative feedback. Negative feedback usually comes for 2 reasons. When promises are not kept or when when customer has different expectations from the product than what it does. Both can be solved through attracting the right customer.

The more the better and if negative comments are coming that means you are making something useful that will solve one of the daily problems of daily base users. The mix of positive and negative feedback is always helpful for creating a helpful product.

Ask questions instead, so they come to see your perspective instead of listing arguments. You can only nudge not convince. Also be honest if you honest if the customer saw something you did not think of, we all make mistakes in this world. But a real man acknowledges when he was 'wrong'.

You need not respect the comment, but you need to respect their right to make the comment. That said, abuse, threats etc are not negative comments. They are criminal acts

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if the comments are legit and constructive... id be a fool not to listen and adapt... but on the other hand the kinda vague and non constructive kinda comments need to be simply ignored and shut out for good.

Hii I think We must respect others opinions especially our customers. Our customers are the king. We should focus on the strength instead of weakness and promote them. Also focus on solutions instead of problems ✨✨

Critical feedback is not meant to be a bully. Negative reviews can serve as valuable information that only makes your business better. It’s all a matter of identifying first which are real reviews vs. fake reviews to create a ‘deserving’ response.

Haters gonna hate. Usually I'd reply with reason but once things gets out of reason I just ignore it. People with sense can tell.

The most important it not to ignore them! Reply by yourself asap, don't hide behind managers and team members, and even if you're not sure how to solve the problem, at least listen, apologize and show appreciation for their feedback. Btw: Today we published my interview with a community-building strategist (https://youtu.be/zQKHF0Zo-BE), and one of the questions we discussed was how to work with negative in a startup community. Surprisingly, she advised that founders should admire negative customers even more than neutral ones because they have the highest probability to become brand ambassadors once you solve their problems!

every customer has their own opinion to describe his own words. we can sometimes ignore this type of comment.

I would always try to understand what they are trying to say. Maybe the comment is not even negative at all but the customer is being direct. German customers tend to do that and it may sound even rude to the American ear while they are just providing feedback. If someone sends you feedback in private - read, analyze and respond. Use it as food for thought. If someone posts a truly negative comment online, they are not really looking for an answer. You can still reply "Thank you for your feedback. We will work on making things better". It may have a positive effect on other viewers.

I agree with most of the comments here. I just want to add that if certain feedback is negative, along with trying to learn from it, you should also determine if the user matches your target audience profile. If someone uses your app thinking it is an apple and your app is an orange, then the feedback will obviously not be relevant.