How do you see conversational AI changing the customer support landscape?

I'm not really interested in AI customer service. I have to admit, if I were the boss, I'd definitely have my company use it because it does cut costs and boost efficiency for human customer service. However, as a user, when I have an issue and want to reach customer service, I can't find it, which makes for a terrible experience.

It is fast and cheap but sometime its not that one who can really solve issues.