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How does customer satisfaction and loyalty impact one's organization's success?
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Saad Mahmood
Customer satisfaction drives customer loyalty, increases conversion and retention, and helps businesses make revenue.
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Customer satisfaction is a psychological state reached by a customer after purchasing a product or service. Customer is satisfied when they believe their buying experience was as good as they believed it would be.
It is the cornerstone of customer loyalty, and an effective way to identify dissatisfied customers or gauge customer loyalty. It also helps businesses increase conversion rates or revenues.
Customer satisfaction is an important factor in achieving success for a business. It is an indicator to measure customer loyalty, identify unhappy customers, and increase conversion/revenue. To make money, businesses need customers. Ideally, these customers are happy, tell their friends about you, and keep coming back.
@choudhary_majid_hussain Exactly right, In order to profit, businesses must have customers; ideally, these customers are satisfied and return on a regular basis.
Customers are crucial to a company's success; if customers are not happy, they will not come back, and they will certainly tell their friends about their bad experience.
Customer satisfaction is an essential ingredient in the formula for customer loyalty and conversion.