So many tools offer AI options now, but have you found any that are useful to your work and not just shiny, cool-sounding extras that don't add much value?
I personally only use two (besides the actual AI chats like ChatGPT, Claude, and Perplexity):
Survicate's AI Research Assistant knows all your customer feedback from surveys, support chats, online reviews, user interviews, etc., and can give you answers about all things user feedback. We run a lot of surveys at Survicate, too, so it's helpful to get a bird' s-eye view of all our feedback or to really narrow down some feature suggestions or improvement ideas. Sometimes (or, actually quite often), there's much more to the customer feedback you get than meets the eye, so it's worth digging in a little bit to get to the good stuff :)
Brand24 AI Brand Analysis - I recently discovered it and use it to check spikes in online mentions of our brand; it gives a pretty good insight into why there might have been more mentions around a certain time. I.e. when we launched Insights Hub on June 24th, we noticed a significant spike of people talking about us online. Super interesting!
Happy to hear your recommendations.