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Kanisk Gautam

What do you dislike about your Helpdesk?

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Hello guys, I'm working on a next-generation helpdesk+chatbot+knowledge base that uses AI and a fourm-based approach to support tickets. So if there is any thing about current Helpdesks that you dislike pls feel free to comment.

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Qudsia Ali
The things I dislike about Helpdesk are the lack of responsiveness and making the system slow down.
Kanisk Gautam
@qudsia_ali I get the part about responsiveness but I believe Helpdesks are a SAAS so how can it make your system slow.
Kanisk Gautam
Personally I started work on this as I hated the need to search throughs tens of posts to get my answer