To use this question well, you need to listen carefully and follow the user's story closely. Don't interrupt or take over the conversation. Let them decide where the talk goes.
- Understand how the user thinks
- Find out what the user believes
- Know what the user is frustrated with
- Know what the user is looking for
Why?
Simple, effective, and recursive since it forces the other to think, and you can instantly follow up to a half-assed response with another why. It lets you dig as much as you want.
Huudle AI Project Assistant