This ebook shares the learnings and experiences of a diverse set of CxOs as a part of their journey to identify feasible, realistic solutions to solve the challenge of repairing a broken customer experience and scaling high-volume customer queries with AI Automation. This expert guide covers: 1) Insights on emerging CX trends and their impact on strategic priorities of CxOs.📈 2) Expert predictions on how consumer behavior and expectations are going to evolve in the next 5 coming years.📊 3) 5-step playbook any CxO can follow to build a successful CX Transformation Initiative.🚀 4) Key metrics to evaluate the success of a project.💯