Hey Product Hunters! Your support team is the backbone of your customer experience, but they can’t do it alone. Teams across the organization have the data and subject matter expertise customers write in looking for. That’s why we’re introducing a new user role: light users. Light users have limited permissions within Help Scout at a lower per-user cost. With light users, you can bring more teams into the support queue to assist with customer conversations, unlock valuable customer data through reports, create messages in your app or on your website, and more. 25 light users are included in our Plus plan, making it easy and affordable to add in team members across your business. With light users, support becomes a team sport, and everyone in your company can get closer to your customers.

Such an exciting launch, hello collaboration and customer insights!

Congrats on the launch, Help Scout Team! 👏🏼

Love how light users make it possible for companies to collaborate, cross-functionally, on customer conversations!

Are light users available on all Help Scout plans?

What an amazing tool! Good job team!