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p/helpbar-by-chameleonUniversal search built for SaaS
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Hiten Shah

HelpBar.ai - In-app universal search, navigation, and AI-answers for SaaS

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HelpBar enables users to search help resources, navigate your product, and launch other “actions” from within your product, helping them get answers and achieve success quickly.

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Pulkit Agrawal
Maker
📌
📖 The story of HelpBar: At Chameleon we've seen so many customers try to improve their user onboarding and self-serve experience to drive product-led growth 🚀 ❗️But there has always been a disconnect: Customers invested a lot in making sure their help articles and docs were great, but users would just start chat or send support messages without exploring these knowledge bases. A lot of the hard work on docs felt wasted or under-utilized 😔 It needed to be *much* easier for users to get access to docs, and it needed to be where they were working (in the product) As Chameleon 🦎 is good at doing stuff in-product, we saw the opportunity to bridge the gap, and built HelpBar 🔎, which lets users search from inside the product. They can search your help articles, developer docs, blog, learning hubs etc. Just add your top-level URL and we'll pull in the content. AND we enabled ✨ AI (using GPT) so users can ask questions and get summarized answers from these resources. They can also navigate to other pages in your app, or launch "actions" / shortcuts with other tools, such as: - booking a call in-app via Calendly / Chili Piper / Hubspot - submitting a form via Typeform / Airtable - review a clickable prototype or demo via Figma / Navattic / Arcade etc. - watch a full-screen video via Loom / Wistia / YouTube etc. So there's a lot that's possible through this search interface, which can be triggered using CMD+K or any keyboard shortcut you set (you can also set a click target on your page or use the API). We spent a lot of time working on this and found a way to make this affordable for us, so we're offering it for free 🤑 (The way we will monetize is by driving awareness of our core product which is paid.) Happy to answer any questions about the product, our strategy, Chameleon, our launch approach etc. Thanks in advance for your support and interest 🙏
Pulkit Agrawal
Maker
@rubenlozanome Thank you! You can try it without even signing up at helpbar.ai. Add a ? at the end of your question to see the AI in action too 👀
Pulkit Agrawal
Maker
@auren it's been really fun to see it grow and the team get excited about the additional functionality. It's also been great that we've been able to rely on a bunch of tech that we already had built for the main Chameleon product (e.g. styling, targeting, analytics, integrations etc.)
Hiten Shah
Hunter
📌
Free B2B products like this that are really useful used to be common place. It’s nice to see this launch from the Chameleon team who has been all-in on in-app methods to help users of a SaaS product. Feels like this is a natural progression for them and a powerful (and potentially impactful) add-on for any SaaS app.
Pulkit Agrawal
Maker
@hnshah We think this should be standard across all SaaS apps and didn't want to deter adoption by charging for it... and we already have a successful core product that we charge for :) There are a lot of synergies in using HelpBar along with product tours (e.g. starting an interactive tour as part of a search or question from a user) so that's how we think about it being connected in driving success of our overall endeavour.
Sofia Quintero
@hnshah @_pulkitagrawal congratulations! The Chameleon team continues to ship great products! Super excited to see the progress 🚀
Pulkit Agrawal
Maker
@sofiaqt thank you! We have so many ideas on how to improve SaaS UX (personalized, dynamic, contextual, relevant) to drive adoption and growth 😋
Brian Norton
Maker
We have somehow always known how much time, energy, effort, scrutiny, linking, H2ing, screenshotting, video making, API documenting, and just about everything else important to SaaS goes into making a high quality Help center. I think it's a shame to banish all of that content to a subdomain. We merely set out to deprecate multiple "lists of Chameleon experiences" with a universal search box but ended up building for ourselves and our customers at the same time. Let's unlock all of that Help center content and make CMD+K search a new default for all B2B SaaS products! shout to the whole team for making this real! special shout to @_pulkitagrawal for being a product partner and @kristin_zinser + @felipebernardes for all of the solid frontending
Pulkit Agrawal
Maker
and @nort for building most of the rest of it 😅 Love how it keeps getting better and this is just the start 🚀
Kristin Zinser
Maker
@_pulkitagrawal @felipebernardes @nort LETS GO CMD+K!!!!! 🚀⌨️
Neel Patel
@_pulkitagrawal Looks pretty solid. Loved the fact that it works with a lot of platforms via integrations. I hope you take the top spot here today!
Pulkit Agrawal
Maker
@neelptl2602 thanks Neel, appreciate your support! I'm hoping the SaaS community is out in force today :-D
Kevin Brown
@neelptl2602 Absolutely, Neel. It's a classic case of "more than a sum of it's parts." Knowledge resource(s) AND Site Search AND integrations AND Walkthru Tours all in one place. I hope this is a tool that can really help you and others!
Congratulations team HelpBar by Chameleon on the incredible launch of your brilliant product on Producthunt! Your solution to user navigation is much needed in the market. It would be amazing if you could incorporate AI technology in the future to make resource suggestions even more intuitive and personalized. Keep up the terrific work!
Kirsty Finlayson
Maker
Thanks for your support @manmohit 🙌 🎉 Our AI can currently use your Help Resources/Dev Docs/Blogs as its database of knowledge, then return answers to users when they ask a question with a "?" at the end of their query. You can also use Segmentation so that new users see recommendations for "Getting Started" as their Pinned "always there" resources, while a seasoned product user could be shown help documents and events related to continuous learning or cross-discovery. We're excited to continue making in-app UX more delightful – watch this space for more!
Pulkit Agrawal
Maker
@manmohit it's live now and you can try it! 1. Go to helpbar.ai 2. Add the URL of any public help center (e.g. your own company's) 3. Click "Show" to open the HelpBar 4. Ask a question (ending in ?) 5. Wait for the AI-generated answer! ✨
Brian Norton
@manmohit @_pulkitagrawal on helpbar.ai most of the time to generate an AI answer is spent fetching the content of the most relevant Help center page(s) -- when you're a Chameleon customer we cache content provide answering in a matter of 2-3 seconds.
Russ Brown
Congrats on the launch, love this!
Jay Filiatrault
Maker
@therusstler 💚 right back at you!
Ângela Guedes
Congrats on the launch! Such a powerful way to empower users to self-serve, right when they need answers to their questions the most. Best of luck with the launch, chameleon team!
Kirsty Finlayson
Maker
@angelaguedes thank you, Angela! The command+K pattern is something we see in the most modern PLG apps and now with HelpBar, it's easy and free to bring that into your app. We're excited to see this pattern more in the wild.
Tiago Mota
@angelaguedes Thanks, Ângela! I'm super excited to see the HelpBar contribute to teams looking to solve the dilemma of scaling CS 🥲
Kristin Zinser
Maker
@angelaguedes It's all about user empowerment! Thank you so much! 🙌
Kenichi Nakahara
As a Macbook user it looks like enhanced Spotlight! I'll give it a try
Pulkit Agrawal
Maker
@nkennek yay thank you! It does require an implementation on the product it should be used for; but you can test it out with any public help center! Try it without signing up at helpbar.ai
Felipe Bernardes
Maker
@nkennek as a spotlight hard user and having worked in the implementation, I really appreciate your feedback! 🙌
Max Gayler
Massive congrats on the launch team! so many growing businesses are about to take onboarding a lot more seriously without all the stress. Knowledge disparity is slowing us all down and this is a game-changer for turning every rock over at the same time instead of one by one.
Pulkit Agrawal
Maker
@max_gayler1 well put! "Knowledge disparity" is a key privilege/structural bias that this can help level. If everyone can easily search (a pattern we're used to) then it makes it easy to find the help you need, without it depending on your technical prowess -- great for people who are not the most adept at using software!
Kirsty Finlayson
Maker
@max_gayler1 work smarter, not harder – no stress 😉 we hope HelpBar will make it easy to create more power users! thanks for the support and guidance on our big launch!
Elyssa Stewart
Congrats on the launch Chameleon team - this is epic!
Pulkit Agrawal
Maker
@elyssa_stewart thanks Elyssa, hopefully it brings a better UX to many SaaS products and end-users!
Kirsty Finlayson
Maker
@elyssa_stewart 🌶️ 🦎 thanks, Elyssa!
Sheel Mohnot
This is incredible! Why is it free?
Jay Filiatrault
Maker
Thanks @sheel_mohnot! We think this should be standard across all SaaS apps and didn't want to add any barriers to adoption by charging for it. We already have a successful core product that we charge for and hopefully HelpBar generates some interest for our Product Adoption features!
Pulkit Agrawal
Maker
@sheel_mohnot great question: We want to maximize adoption and didn't want to add friction We were able to sustain this because we've found a way to make it relatively inexpensive for us to maintain (helps that it's fully self-serve) We're hoping to drive value from it via generating awareness for our main product
Brian Norton
@sheel_mohnot I laughed out loud -- really just what @jaymmtl and @_pulkitagrawal said most of the relevant Help center content we're targeting is already public but only available on the "help." subdomain
Kristin Zinser
Maker
Remarkable product from such a smart, funny, kind, thoughtful, and creative team of humans! An all-in-one place for everything "help" related is exactly what the world needs right now with so many different tools in so many different places. Congrats, everyone!
Jay Filiatrault
Maker
And you fit in perfectly @kristin_zinser! Congrats on building such an awesome product 👏
Kirsty Finlayson
Maker
@kristin_zinser we wouldn't be here without you! 💙
Kristin Zinser
Maker
@jaymmtl go team! 🚀
Ashley Hyman
We love the Chameleon team and can't wait to get our hands on HelpBar!
Jay Filiatrault
Maker
And I keep hearing great things about you and your team from Miranda, JAke and Brooke @ashley_hyman1! Excited to see HelpBar in Drata!
Pulkit Agrawal
Maker
@ashley_hyman1 you can use it today! Don't even need any engineering 🙃
Miranda Lambert
@ashley_hyman1 Woohoo! Thanks for lovely note. So excited to work with y'all on setting this (and other Chameleon products) up - Shoot me an email if you want to chat about it at all before we meet next week ☺️
Brian Norton
@ashley_hyman1 I would love to see our Drata content searchable via the HelpBar -- would be so helpful to search "disclosure" and find our policies that reference Security disclosures, and then search Heroku and jump to the right page!
Ayesha Awan
This sounds like a great way to boost user engagement and satisfaction. It will also help reduce support tickets and manual work for the team.💯
Kirsty Finlayson
Maker
@ayesha_awan1 thanks for your support!! 100% – let's make it easy for users to self-serve the answers they need and give team's back time to focus on proactive support 🙌
Pulkit Agrawal
Maker
@ayesha_awan1 exactly, nailed it! Users love the search interface and being able to have a power shortcut like CMD+K
Shane Yan
Massive congrats on launching HelpBar. The concept of an easily accessible, comprehensive in-product search tool is absolutely fantastic. Keep up the fantastic work!
Pulkit Agrawal
Maker
@dino123 Thanks Shane! It's almost surprising that this isn't already prevalent..! Some companies build a version of this in-house but it's typically for in-app actions and shortcuts (think Slack) but not for getting access to help content
Jay Filiatrault
Maker
Thanks for your support Shane! @dino123. Intuitive UX, powering intuitive UX!
Eric Di Benedetto
One more level of magnitude in the productivity of user onboarding!
Pulkit Agrawal
Maker
@ericdibenedetto yes exactly; it makes user onboarding and self-serve to drive PLG easier.. which is why it made sense for us to build it as Chameleon
Jay Filiatrault
Maker
Thanks @ericdibenedetto! Onboarding, ongoing customer delight, engagement and feature adoption + a reduction in support tickets; wins all around!
Anu
This looks super useful. Good luck!
Pulkit Agrawal
Maker
@kajal_d4 Thank you! Useful for product and CS teams, and also for users!
Jay Filiatrault
Maker
Thanks for supporting @kajal_d4! We've been hearing great things from our customers and their users. Excited to see it embedded in more products!
Katy Culver
Congrats on the launch, Chameleon team!
Pulkit Agrawal
Maker
@katyculverr thanks Katy, appreciate your support 🤗
Jay Filiatrault
Maker
Thanks again for your support @katyculverr 🙌
Neil Devani
This is a great tool, something I wish so many companies had to make my life easier!
Jay Filiatrault
Maker
Thanks for your support @neildevani! They now can for free using HelpBar.ai. Its become such a natural pattern, especially for us mac users!
Tiago Mota
@neildevani absolutely! As a CS leader, I wish HelpBar was around long ago to add to the efficiency of my team -- reducing the support workload, supporting a scale motion, and opening up more time to spend on proactive, strategic 1-1 time.
Derek Skaletsky
Congrats @_pulkitagrawal and team. This is a super smart offering. Looking forward to giving it a shot!
Jay Filiatrault
Maker
thanks for your support @dskaletsky! Can't wait to see what it looks like in your product
Pulkit Agrawal
Maker
@dskaletsky me too! You can try it for the Copper help center here: https://www.helpbar.ai/?url=http... Click "Show" and then ask a question (end with a ?) and see how it does. Would love your feedback!