Ryan Hoover

Hims — Helping men prevent hair loss, erectile dysfunction and more

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Hims is a men's wellness brand built to help guys tackle those uncomfortable topics related to their health. Men aren’t supposed to care for themselves. We call bullshit. We offer products to prevent hair loss, erectile disfunction, aging skin, and more of the stuff you care about.

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Annelies Gamble

Nice that it's focused on issues that men don't typically talk about

Pros:

Zero friction to talk with doctors. Great branding.

Cons:

Can't wait for more products to launch

andrewdudum 🚀

I'm the founder so happy to share more :)

Pros:

highest quality products on the market, at 80% off. oh, and it's beautiful so you'd love having it on your counter or sink.

Cons:

always working to introduce new product lines to help guys across all of the issues we struggle with

Steven D'Arbenzio
are there any health risks to these medications?
RJ C
@andrewdudum cons: continue to charge people after subscriptions have been stopped. Products will burn your scalp…
Sambidhan Mohanty

I totally love the branding and concept. Wish they would start selling products in others states and countries.

Pros:

Amazing e-shop, cool interface, nice CS and extensive knowledge bank!

Cons:

Only available in few states of US.

Lord Sharks

I don't know why people are hating on this brand. I used to be prescribed Finasteride through a dermo in town and took it for a few months. Since my insurance doesn't cover cosmetics it cost me $100 a month ($3/pill) and I couldn't make that happen every month.

I heard about Hims on a few podcasts I listen to and decided to try it. I paid $5 for a trial, and then just had to confirm some things, answer a few questions, and send a couple pictures to the doctor. People don't understand that you have to discuss all this stuff before they just mail you a prescription. Sure it costs $5 upfront but the value of the items without the prescription is easily $30 at least. The doctor responded promptly and we talked back and forth. When everything was confirmed my stuff was shipped. This included shampoo, biotin gummies, minoxidil, and a month of Finasteride.

I also emailed customer support with some general questions. It took a day or two but they were super nice and helpful.

After you do the trial pack, you can go online and alter your order. Don't need the shampoo? Fine, they take that out and you don't pay for it. That goes for any of the secondary products.

All I'm saying is I get a month of a prescription I need, mailed to me, for about $33 with tax. That is 1/3 of what it normally costs me. If you can find the stuff cheaper elsewhere that's all fine, but don't complain about a company trying to save people money and hassle. I don't have the time or money to go to regular doctor visits for something that I know I need.

Pros:

Quality, accessibility, fast and easy consultation

Cons:

none so far

Mike Thompson
I get propecia from costco for $13 for 3 month supply. Lol
shatter cat

Honestly I would stay far away from these guys. Terrible experience overall. Do not reccomend.

Pros:

Nothing. Customer service is absolute garbage

Cons:

Can’t answer general questions correctly and NEVER responded in a timely manner. ‘Doctor’ was inconsiderate and dismissive.

The Collector J-RUSS
What a waste of time, told me I needed 3 blood pressure readings 12 hours apart. I told them I gave you my blood pressure reading already and Everybody and Everywhere I look this reading shows I gave healthy blood pressure except your Doctors you use for this site. Then they sent back we refunded you and for me to see a Dr in person have a good day. I said thanks for wasting my time fuck off
alex hayworth

I know a number of doctors who specialize in hair loss (and hair loss research) with regard to multiple causes, including androgenetic alopecia and autoimmune diseases. None of them regard any shampoo or biotin as effective in treating male pattern hair loss...unless you want to keep your nails healthy as can be - biotin will help do that.

If you're man who's suffering from male pattern hair loss, it's probably best to save your money and stick with Minoxidil (most commonly known as Rogaine) and Finasteride (most commonly known as Propecia). I understand what Hims is doing from a business standpoint, but the combinations of products that they sell for hair loss are oddly arbitrary. Minoxidil and/or Finasteride are the standard treatment for male pattern baldness.

I have not used the Hims service, so I can't speak to the process by which they evaluate patients/customers. But while the rate of side effects from Finasteride is very low and the drug is commonly regarded as quite safe, I do hope ample information is given to each person beyond a link to a list of side effects. Some doctors will hand out Finasteride like candy; others will recommend a PSA test as a baseline, and even a semen analysis to be thorough (though I don't think this is even near being a common recommendation). In any case, seeing a dermatologist in person to rule out any other forms of hair loss can be a good practice, too.

Pros:

Helps normalize/destigmatize men's hair loss products

Cons:

Selling you (some) things you likely don't need.

Lord Sharks
Biotin has been proven to help strengthen people's nails and hair.. It also helps promote healthy skin. I don't think it says on the Hims site that Biotin is going to help you grow hair back. Also, the shampoo doesn't claim to help you grow your hair back either. It's just a shampoo that give your current hair some volume. The trial pack comes with all 4 items: Finasteride, minoxidil, biotin, and the shampoo. If you don't want or need any of those items you just un-check the boxes online and wow look at that, your next months shipment is way cheaper. They provide you with tons of information before, during/after consultation, and in each package. Hims is very upfront about what each product does. You are being misleading, not them. I used Minoxidil only for about 11 months with little to no improvement, that's why I sought after Finasteride a while ago. This company provides me with an easy and significantly cheaper solution for what I need.
alex hayworth
@lord_sharks I'm sorry, but I fail to see how my review was misleading. In sum I offered that: 1. "None of them regard any shampoo or biotin as effective in treating male pattern hair loss." To further detail this point, I can say that this extends to both medical and cosmetic issues. That is, biotin will have no effect on the pathology of the hair loss, and according to those doctors I have spoken to (this of course and necessarily being of a limited, personal account, so other doctors may draw different conclusions), biotin has no significant bearing on the appearance/volume of hair. As for the shampoo, as per the description on the Hims site, the shampoo they are selling is "formulated to reduce levels of DHT in the scalp (the hormone that causes hair-loss) and adds volume to your hair. In short, it helps you keep your hair." In view of the information I have received from specialists, this reads as inaccurate. However, Hims offers reasoning, evidence, and links to studies on their website to substantiate what the product is said to do. Whether or not you should be satisfied by this information is your prerogative. I admittedly have not read those studies, nor am I a doctor or clinician, so I cannot comment on the integrity of them. As for the shampoo's effect on volume and appearance, I similarly have no absolute evidence to offer. I would think in my casual analysis that its benefits have to do with the individual, their body, their hair type, hair thickness, and density. As it is with any shampoo, it may have some benefit for some people, and not so much for others. I haven't proclaimed whether someone *absolutely* should or shouldn't use what Hims is offering. 2. "The combinations of products that they sell for hair loss are oddly arbitrary." As a further detail to this point, I can say that one such combination currently being sold on the Hims site (as of 11/19/18) is "The Edible Hair Loss Kit". The combination in this case is biotin and finasteride. The copy on the product page is as follows: "Science says this combination of products is proven to stop hair loss in its tracks. It's the comprehensive answer to questions like "is it me or is my hair thinning?" I think it is fair to say that this at least insinuates that biotin plays a role in this stopping "hair loss in its tracks". That is, again, relative to the information I have received from professionals - which the only account I could offer here - this claim is a little misleading. But then, if we're being semantically thorough, whether or not it's misleading depends on how you interpret stopping "hair loss in its tracks". 3. "I have not used the Hims service, so I can't speak to the process by which they evaluate patients/customers." I find it odd that you would say I'm being misleading when I quite clearly stated my ignorance about the Hims service. I went to say that "I do hope ample information is given to each person beyond a link to a list of side effects." According to you, they in fact do this, which is of course great. In my review I only offered what perspective I could (which I think is the reasonable scope of a review), based on knowledge and practice of the specialists I have interacted with. In other words, what knowledge I have is based on convention, pragmatism, my own experience, and therefore reflects practice common to the doctors mentioned, not scientific omniscience. Overall, whether someone should use Hims depends on a number of factors. I can't account for how much something like finasteride would cost an individual, as that can depend upon their health care plan. Similarly, I can't account for how well a product would work for them, whether the desired effect is true or perceived. I was simply saying that relative to common medical, dermatological practice, and relative to what Hims at least seems to be claiming, and relative to the price of their service, it might not be the best option for some. And this is why my review is clearly marked as neutral. I think Hims can be a great option for some, and overall I applaud and appreciate what the company is doing. I'm glad that their service is beneficial to you, but I don't think that fact warrants any condescension or accusation towards me.
Felix P
@alexthayworth They dont say biotin helps grow hair back, just give them a fuller look. They do send minoxidil and finisterride which is the actual treatment and they only thing doctors recommend for hairgrowth
Alex Lam
That is a beautiful site.
David Peters

I wanted to try out their services, I filled out everything correctly, uploaded photos of myself and my photo ID, paid for the service up front... Then the doctor messaged me and refused to service me in my time of need. I explained to him that I would like a reason why you are refusing to help me. He told me it was because of one of my answers in the forms, which I then explained he misunderstood. He didn't care, and told me to go see a doctor near me. (Mind you, I explained to him I moved to a new area and am not comfortable with going to a new doctor about this embarrassing problem. They didn't care.)

But everything happens for a reason... I found another competitor of theirs, Roman, and they were able to help me and shipped the discreet package immediately and I received it 3 days later. I also didn't have to pay up front with them, and the first month is free up to $50!!! MUCH better deal and service than ForHims. HIGHLY recommend Roman Pharmacy at GetRoman.com

Pros:

They refunded my money, and i was able to get the same product, at a cheaper cost, from another company called Roman.

Cons:

Doctors gave me hard time and wouldn't work with me as a patient. The doctor misunderstood one of my answers, and REFUSED to help me!

Brad Curler

Horrible customer service horrible scheme go fuck yourselves

Pros:

none

Cons:

All

Bern Murphy

DO NOT DO BUSINESS WITH THIS COMPANY. The website is designed such that they will be signing you up for a subscription without your knowledge. When I tried to cancel the subscription they told me they needed an order number. The problem was I never recevied a ocnifrmaiton e-mail. Furthermoe the order they send out to you contians no paperwork. No invoice. No order. No order number. It's a scam! I have given them my name address dob and even offered my ssn but they said without an order number they will not cancel. Huh? They can't look up my order with my name and address? So unless I come up with an order apparently my subscription will run forever! Beware! I have already contacted my AG and the US Atty.. They use unfair business practices and are committing mail fraud. p.s. you can buy what's in their kit package for far less at the pharmacy.

Pros:

Noting

Cons:

Unfair business pratices. False Advertising.

Matt Gräz
This service has been incredibly convenient for me!
Abadesi
Love how you are challenging out dated notions of what it is to be a guy @andrewdudum 👏🏽👏🏽👏🏽
hramz

$5 is for the docs consultation - non-refundable and it will take weeks to go through their process,

Pros:

non

Cons:

Very Shaddy website - they will attempt to triple your order

Mike Meske
@hramz123 It didn't take that long for me. And to see a doctor with an appointment sometimes takes months to get in. They never tried to triple my order. They suggested a few extras but it was no big deal to turn them down and move on. Relax a little. 😋
H Bobby

Used it every other day for a month and definitely saw a difference in the texture of my hair. Let's see how it is in a year from now

Pros:

Shampoo is very good for my hair but skeptical about it preventing hair loss.

Cons:

none

Richard Onyon

Switched to Roman.

Pros:

Great to order product online.

Cons:

Ridiculous process. Re-order is more difficult than original order. They keep charging me, even though they havent shipped anything.

Rafael I Ramos

Rip off. The process to order is not easy but the real problem was being charged monthly hidden fees after my order was complete for several months. This isn't explained in checkout. They don't email you or provide terms of service on their website. Their is no receipt emailed to you and no way to review your order on their website. Customer service was unhelpful

Pros:

Don't have to visit a Dr in person

Cons:

. Stay away! Read below

Guy Ball

My order has been delayed for some reason and I'm still waiting to hear why. Have sent 3 emails requesting update with no response back. Real close to asking my credit card company to refund my money.

Pros:

Good promises

Cons:

No delivery and no customer support

Joe Jenkins

I cannot really explain properly how frustrating my experience has been with this company. I placed an order on September 16th for the anti-aging kit, which I believe is really just Tretinoin, a product commonly used for acne but found to have anti-aging and collagen building properties.

After about a day I received an email stating that one of my photos didn't meet the standards to issue a prescription and that I need to go ahead and retake one for the right side of my face.

Fine, this is no big deal, as they've, to issue prescriptions over the internet, have guidelines and regulations to meet and, despite my request for, once again, a product that is primarily used for greasy teens with hyperactive glandular issues, I'm fine with this.

I take another photo a couple days later, upload it to the system, and go about my day. As the product is supposed to start coming in on a monthly basis, I forget about it and wait for my shipments to start coming in.

About a month and a half later I notice I've received no product (it isn't my highest priority in the world and I'm frankly busy, in reference to the noticing it a month and a half later) and log back into the site to check on things. I'm getting the same message about my upload not meeting the doctors standards and that I need to go ahead and re-upload another one.

The system had essentially sat on my re-upload, I believe, and my order/case had grown stagnant. I contact customer care, they re-activate my order, and I get a note from the system stating that I need to upload another photo because it didn't meet the doctor's requirements. I sigh, because frankly this feels like it's all a formality (dude, it's a cell-phone photo of the side of my face, and unless half of it is being eaten away by some giant lesion, let's be serious here, you're really just doing this to meet state/fed guidelines because I am, once again, ordering acne medication that is nevertheless prescription-only) and because, at this point, this will be my third-upload.

I'm on the train when I get the message, and so I go ahead, take a quick photo of the right side of my face, upload it yet again, and go about my day.

I get another email later on and they've rejected my photo *AGAIN.* They send me a message stating that the right side of my face is too shadowed from the hat I was wearing and that I'll need to take it off and send them a photo for proper viewing.

At this point, this is ridiculous. First of all, the photo was not too shadowed. It was taken on an iphone, and the iphone's camera software, developed by a company with a market cap that recently hit a trillion dollars, ensures that a person's face is the absolute top priority in any image and always focuses the exposure specifically around that.

Secondly, the other two photos I submitted were taken on my imac, which has a front-facing camera with about 7 megapixels and provides images that look like they were taken in 1987; making me look grainy as crap to begin with.

At this point, I'm now super pissed because it's been nearly three months since I placed my order and the Dr in charge of my case keeps rejecting my images.

I write back 'this will be my fourth f*cking submission. maybe the fifth I should go to a studio over' and get a message from Dr. Dine not long afterwards that 'profanity will not be tolerated. I will not be receiving my medication at this time.'

I always get amazed when people do this thing where, despite living in a world where profanity, sex, and violence is not only encountered on a monthly, weekly, daily frequency in any and every consumable form of media available suddenly pull out this sacro-sanct card where they've been terminally offended by something they loudly exclaim when they've stubbed their toe.

Anyway, after three months I've nothing to show for all of this, save a credit card statement with a charge from Hims on it, and an interaction with dr that fits into the self-important dr cliche like a glove and is.

Pros:

Has a fully functional website and spends a lot on advertising

Cons:

Won't actually fill your order

Bob Nix
@joe_jenkins Got same problem. so far they've taken 2 $35 payments a cpl weeks after my only cost you $5. order. that was in june. nothing yet. np order in the works. Then last month andothe $70 taken about a week after that they say the needed a updated pic of m And my account #found # on 1st order on line. I've sent numerous emails. Asking about the complaining about not getting a reply back etc
Shawn Morel

hidden monthly fees for a "subscription" for the right to use the service where they still charge you when you actually use the service.

Pros:

can't think of any

Cons:

Super shady business practices, just use roman instead

Paul S

Cancelled my subscription. They keep charging my credit card and sending anyway. Very rude customer service.

Pros:

Easy to get started

Cons:

Just about impossible to reach customer service.